RingCentral MVP

4.2
Overall rating
Reviews

4.2
Overall rating
Reviews

About RingCentral MVP

RingCentral MVP is a cloud-based business communications solution that offers tools for Messaging, Video and Phone. Core features of the solution include conferencing, auto-recording and unlimited long-distance and local calling. RingCentral MVP is a fully integrated mobile-based phone system that helps keep employees connected via a variety of business and personal devices including smartphones, tablets, desktops and phones. The RingCentral mobile app is integrated with the phone system and keeps employees connected to customers and colleagues from anywhere. Additionally, RingCentral integrates with basic email platforms and other applications such as Salesforce CRM, Box, Dropbox and Google Docs. RingCentral MVP gets businesses up and running within minutes. All phones are ready for immediate use and setup. Users can manage their own phone preferences without IT help.
RingCentral MVP Software - Message - Video - Phone
RingCentral MVP Software - Switch devices while on a meeting.
RingCentral MVP Software - Calendar and Contacts Integration
RingCentral MVP video
RingCentral MVP Software - Message - Video - Phone - thumbnail
RingCentral MVP Software - Switch devices while on a meeting. - thumbnail
RingCentral MVP Software - Calendar and Contacts Integration - thumbnail

RingCentral MVP pricing

RingCentral MVP has a free version and offers a free trial.

Starting Price:
Not provided by vendor
Free Version:
Yes
Free trial:
Yes

Alternatives to RingCentral MVP

Fuze is an online meeting solution that works across a range of devices and integrates with traditional video conferenci...

Cisco Unified Communications Manager

Cisco Unified Communications Manager is a platform for integrating business communication technologies such as...

AireContact

AireContact is a cloud-based contact center solution that provides call center interaction and management tools for...

JustCall

JustCall is a powerful AI-driven customer communication platform enabling instant connections through Voice, SMS, and...

CloudTalk

CloudTalk is a contact center management solution that enables businesses to streamline communications with teams and...

8x8 Contact Center

Virtual Contact Center by 8x8 is a cloud-based call center solution for small to midsized businesses. In addition to...

RingCentral MVP Reviews

Feature rating

Value for Money
4.0
Functionality
4.3
Ease of Use
4.2
Customer Support
4.0
5 reviews of 1,187 View all reviews
Darian
  • Industry: Insurance
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
0
Features
5
Ease of Use
5
Customer Support
0

5
Reviewed on 19/05/2022

Review of Ringcentral

Ringcentral replaces our previous phone system in its entirety, allowing us to utilize soft phones and providing a means for video and text communications. Although we later transitioned to different services for chat and video, initially it was a welcome addition when we were just needing the phone/fax. Overall ring central is a high quality soft phone.

Pros

Ringcentral gave us a lot of options with a low barrier to entry. We came from an environment with no soft phone capability so the transition was very noticeable. The peer-to-peer communication and peer-to-client communication are both very simple and the call quality is always crystal clear.

Cons

The initial IVR setup for our company was a very drawn out process. We had to hire an external party to create our entire workflow since the built in functionality did not suit our needs. Additionally, we were in the market for a custom API hook that new calls would invoke and the process to get this built in took an extremely long time (6+ months) to add.

cindy
  • Industry: Nonprofit Organization Management
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 31/10/2023

ring central is awesome

Awesome experience, so far so good, reliable cost saving

Pros

User friendly and easy to set up. Time and money saving

Cons

no refunds on down time, you just have to call your sales team

Alternatives Considered

Avaya Cloud Office

Reasons for Choosing RingCentral MVP

Ring Central was running the platform, so we made the switch

Switched From

Avaya Cloud Office

Reasons for Switching to RingCentral MVP

Ring central was cheaper and support was awesome

Response from RingCentral

Hey Cindy, the Review Team appreciates your feedback! We are proud to provide you with a user-friendly experience that is easily implemented.
If you have questions or want to continue the conversation, please email us at [email protected].

Replied 21/11/2023
Raj
  • Industry: Insurance
  • Company size: Self Employed
  • Used Weekly for 2+ years
  • Review Source
Value for Money
1
Features
3
Ease of Use
1
Customer Support
1

1
Reviewed on 12/02/2024

Can find better value elsewhere

poor, Always had the issue of tying to get through to customer service and it was not a convenient experience. 1/2 hour to 1 hour hold time is not good for service.

Pros

Nothing that is outstanding, used a fax line for small business and it worked well, issue was the price increases. Year over Year they wanted me to pay $275 or so from 120 bucks. I did not think that was fair. Gave them an opportunity to lower price and they refused, hence the change to another company

Cons

getting through the customer service line for simple inquiries was impossible.

Response from RingCentral

Raj, the Review Team apologizes for any inconvenience you experienced regarding our pricing and customer service. We strive to provide fair and competitive pricing while delivering exceptional service.
If you would like to continue this conversation or if there is anything we can assist you with, please don't hesitate to email us directly at [email protected].

Replied 13/02/2024
Michelle
  • Industry: Nonprofit Organization Management
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
4

4
Reviewed on 06/05/2022

Affordable and Intuitive Option for Small Business

We were looking for an affordable, integrated platform that can be used for both internal collaboration and as an external calling solution. Our staff is grateful to no longer give out their cell numbers for calls, but to be able to get calls forwarded through the app. Overall, RingCentral MVP was easy to implement and we're satisfied.

Pros

RingCentral is convenient and easy to use, especially where we need it most- that is, making calls and sending texts to our clients and external partners from our app or desktop. Even for staff members who don't have extensions, it's easy to forward Voice Messages via email, since they come in as an attachment.

Our team was moving from a dial-only system and had reservations about transitioning to a feature-rich cloud based phone line- but everything is easy to use and straightforward, from integrations to scheduling to sharing files. We weren't expecting that we'd use the reporting feature, but that also comes in handy as we can collect data on who is making calls and sending texts at what durations and who is successful in connecting, all which supports time management for our caseworkers.

Cons

Periodically, customer support will have you waiting for a long time. When there's a technical glitch, this can be an issue. However, it's only happened an handful of times, and we're overall satisfied.

Alternatives Considered

Google Voice, Zoom, Microsoft Teams and Ooma Office

Reasons for Switching to RingCentral MVP

The pricing was better vs enterprise versions of the other platforms, and our sales team was able to set us up very quickly.
Martha
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
4

4
Reviewed on 16/07/2021

RingCentral way better by far!

They are by far 100 times better then Nextiva!

Pros

Everything, very friendly software.
I love the software.

Cons

A couple of times my text did not go out. But was fixed after I reported the issue.

Alternatives Considered

Nextiva

Reasons for Choosing RingCentral MVP

Was with RingCentral, switched to Nextiva, two days after switching I knew it was the biggest mistake. Everything was wrong with Nextiva. There was never a solution, only we are trying to fix the problem. 3weeks later. We are trying to fix the problem. No thank you!

Switched From

Nextiva

Reasons for Switching to RingCentral MVP

I had already tried both.

Related categories