Cvent Event Management

4.5
Overall rating
Reviews

4.5
Overall rating
Reviews
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About Cvent Event Management

Cvent is a cloud-based solution that helps midsize organizations and enterprises with venue sourcing, online event registration, budget management and payment processing. The solution enables event planners to track the attendance of multiple events and capture relevant data. Cvent enables event managers to create event calendars where attendees can view upcoming events as well as sync them with their calendars. The solution provides budget management capabilities that track funds across multiple events, calculate each meeting spend and overall variable costs. Cvent has a reporting feature, which offers built-in reports and also allows users to create customized reports. The data from all reports can also be exported. Other features offered by the tool include custom event websites, contact management, mobile websites and social sharing. Cvent offers integration with other third-party applications, which include Salesforce, Concur, Marketo and Eloqua.
Cvent Event Management Software - Cvent budget summary
Cvent Event Management video
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Cvent Event Management pricing

Cvent Event Management has a free version and offers a free trial. Cvent Event Management paid version starts at US$660.00/year.

Starting Price:
US$660.00/year
Free Version:
Yes
Free trial:
Yes

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Cvent Event Management Reviews

Feature rating

Value for Money
4.1
Functionality
4.3
Ease of Use
4.1
Customer Support
4.5
5 reviews of 934 View all reviews
Chelsea
Chelsea
  • Industry: Real Estate
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
5

5
Reviewed on 19/04/2021

Cvent Event Management Review by User of 5+ Years

Meetings, Board Meetings, Annual Conferences, International Symposiums, Workshops, etc.

Pros

Cvent Event management is constantly evolving with their customers at the forefront of their changes and always keeping customer needs on their mind. The customer support is amazing. There are client service specialists on-all 24/7 and they even have an option for chatting in the Support Center if you aren't able to speak over the phone. I also love the fact that the technologies are constantly changing and staying up-to-date.

Cons

I dislike the shift in focus and functionality of the new Flex event builder in comparison to Classic Events because it is less focused on advanced features and capabilities, which my team depends on, and is more focused on design and ease of use for ALL customers.

Kassandra
Kassandra
  • Industry: Financial Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
3
Customer Support
5

4
Reviewed on 29/05/2018

A Complex Platform for Complex Events

Pros

I love that Cvent is constantly improving. They really take feedback seriously and work hard to find solutions to your problems. We have a very complex event, and have found solutions to the vast majority of our issues, and where some solutions were a little sticky at first, updated versions and new features have consistently improved functionality. I have found the support team helpful and while our initial representative was not the greatest, I requested a new rep which was processed quickly, and he has been wonderful.

Cons

There is a bit of a learning curve, but if you require a platform that can handle an event's complexity, I believe this is to be expected. Still, there are a few items that I still don't find intuitive in the interface, but I am confident the release of Cvent Flex will address many of these issues.

Kayla
  • Industry: Hospitality
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 23/03/2024

Daily Cvent User

Pros

I use cvent event management daily. It's incredibly helpful for events where you need to register several attendees and collect their data.

Cons

It can be tedious at times to set up a website and makes changes.

Layton
  • Industry: Events Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Features
2
Ease of Use
2
Customer Support
5

3
Reviewed on 12/12/2018

Big, robust, and clunky

I have a love/hate relationship with Cvent. I've used several other event management tools, and can say that Cvent is the most complete of any I've tried. It is a purpose built software that serves its purpose well. However, it can be difficult to use.

Pros

There are some really nice tracking features. Unlike many other event management tools, Cvent seems to be more contact based vs. event based. This means that you can track the same people more easily through a series of events, email, and participation history. It is very robust. If you know what you are doing, you can set up an event registration with any combination of options (sessions, various attendee types and registration paths within the same event).

Cons

If you need a simple but stylish event registration, Cvent is not for you (but the price probably already told you that). They obviously recognize that the Standard registration is way to complex for the casual user and the end user interface (the person registering) looks like it was built a decade ago. To address this, Cvent has rolled out "Express" and "Flex" registration to try to simplify the process. In my opinion, these products are awful. They have tried to dumb down the software and make everything drag and drop that it is very difficult to use effectively. There is very little ability to customize the look and feel of event webpages, forms, and emails in this new system.

Response from Cvent

Hello Layton,

Thank you for taking the time to share your experience using Cvent. We're sorry to hear about your dissatisfaction with Flex and have shared your feedback with our product team. Your feedback is invaluable as we are always looking for ways to improve our current offerings.

Please do not hesitate to reach out to us should you have any questions or need any assistance.

Replied 01/04/2019
Liz
  • Industry: Events Services
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
1
Features
3
Ease of Use
4
Customer Support
1

4
Reviewed on 09/01/2024

Solid Product But Deceptive Sales Tactics

Pros

Cvent offers a robust event management platform, complemented by an efficient abstract management system. The suite is enriched with extensive training resources, facilitating seamless deployment of event websites and meeting applications.

Cons

We recently encountered a significant issue with Cvent. Despite upgrading our services, we were inaccurately charged for onsite equipment and additional items we no longer utilize. Efforts to resolve this through the sales representative have been ongoing for months, with little progress.

Upon reviewing past communications, it's evident that the charges contradict the terms discussed during our upgrade. The response from the current sales representative, attributing the error to a predecessor and offering a credit conditional on a three-year renewal, is disappointing and unprofessional. This approach has unfortunately tarnished our long-standing relationship with Cvent.

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