ConexED

Pros

In the world of online learning ConexED replicates the face to face “knock on the door” experience.

Customer service is superior.

Cons

Early adopters take to it easy, those that are late adopters defer to a phone if any questions/challenges arise

Pros

A lot of communication and interaction features that fit a wide variety of needs.

Cons

Bulky interface compared to other common virtual classroom software.

Pros

I really like the feature that texts students a reminder prior to their appointment. I also like the fact that students receive a confirmation e-mail, confirming their appointment, right when they make it.

Cons

It was a steep learning curve when they first launched in January this year. There were many features that it lacked and there were serious glitches. I still do not like the fact that counselors must refresh their page multiple times a day, in order to see any same-day updates. The page should reload automatically. Also, sometimes the system times out or you need to refresh the page manually to see updates.

Pros

Real time possibility to communicate with our students to better serve them especially during the pandemic

Cons

Some glitches like multiple chat boxes occur despite setting your card to appear Busy!

Pros

ConexEd is extremely customizable in order to meet the needs of individual campuses. It provides open access to students to reach college services remotely, and decreases manual work required to track students and provide services. We have been able to use this for advising appointments, online chat to answer questions, advise students in other states, and to register students for New Student Orientation. It is a one stop shop that meets the majority of our needs. On the administrative side I can easily capture data to report out to leadership the work we are doing as a department. On the student side it is self explanatory and requires little explanation and we have gotten extremely positive feedback on its use. The system has a lot of automated features such as email, text reminders, google synch, and customized office hours to allow for advisors to focus their time on advising students.

Cons

ConexEd is great about working on any recommendations or building in features we may need. The only issue I have is that sometimes we have so much data that the system will not quickly provide it and on occassion I will need to reach out to the organization to pull the data for me.