About Critical Insight

Critical Insight MDR provides managed detection and response (MDR) services to businesses, allowing them to identify and mitigate potential cyber threats. By integrating machines with human intelligence, the application automatically collects data from on-premise, cloud or hybrid environments. Critical Insights security analysts are able to monitor endpoint threats and send prioritized alerts across security operations centers (SOCs). Businesses can provide security analysts with a detailed network diagram to view connected ports/devices and grant access approval to specific individuals during cybersecurity incidents. Additionally, it lets users create incident action plans and perform assessments to test PCI-DSS compliance. Critical Insight MDR facilitates integration with Microsoft Office 365, Amazon Web Services (AWS) and Microsoft Azure, helping service providers retrieve and access audit logs. Pricing is available on request and support is extended via phone, email and other online measures.
Critical Insight Software - AWS tool
Critical Insight Software - Collector details tool
Critical Insight Software - Collector list tool
Critical Insight Software - Instigations list tool
Critical Insight Software - AWS tool - thumbnail
Critical Insight Software - Collector details tool - thumbnail
Critical Insight Software - Collector list tool - thumbnail
Critical Insight Software - Instigations list tool - thumbnail

Critical Insight pricing

Critical Insight offers a free trial.

Free Version:
N/A
Free trial:
Yes

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Critical Insight Reviews

Feature rating

Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5
1 review View all reviews
Verified Reviewer
  • Industry: Hospital & Health Care
  • Company size: 201-500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 08/05/2021

Fantastic Offering from a Fantastic Company

If you're looking for a managed security service provider that is willing to treat you like a partner, versus another just another account, look no further. Great people at a great company.

Pros

They provide a solution/service that is easy to use, easy to understand and they are constantly taking feedback to make it better. Their support is fantastic and their leadership is experienced and constantly looking for ways to provide a better product for their customers.

Cons

Access to historical data in some contexts could use some improvement. However, I've consistently seen them methodically work towards improving the experience and I'm confident they are working towards addressing any concerns I have about the solution.

Alternatives Considered

Secureworks

Reasons for Switching to Critical Insight

Primarily due to the fact that they're a smaller company, they have a experienced, capable leadership and they were oriented towards SMB, rather than other companies that are looking to work with large enterprise customers.

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