CallHub has a free version and offers a free trial. CallHub paid version starts at US$199.00/month.
Alternatives to CallHub
Genesys Cloud CX
- Industry: Civic & Social Organization
- Company size: 201–500 Employees
- Used Daily for 2+ years
Excellent tool for Call Center and SMS messaging with strong CRM integration
CallHub has helped us solve a crucial need of being able to phone bank our members to inform them of key events and voting and election requirements. It was smooth to implement and has excellent integration with our membership database, allowing us to eliminate data silos and actively track response rates and needed follow-up in real time. And, it has been a very cost-effective solution as we could gauge our cost outlays before each campaign.
CallHub is a very flexible and easy to manage Call Center phone-banking tool that is focused on serving political and issue advocacy organizations.
The user interface is very intuitive - especially for callers, who can work remotely and make all calls entirely within a web browser. The experience of nearly 1600 remote volunteer was consistently positive.
Backend integration with CRM/Membership management platforms is extensive, including NationBuilder, SalesForce, Action Network, and others is extensive. CallHub also integrates with Zapier. Our implementation with NationBuilder allows for 2-way data flow and immediate database updates with selected Tags, Survey Responses, and Notes from calling activity allowing for direct post-call follow-up.
The CallHub platform can easily scale to large implementations and their Customer Care team has proven to be very responsive.
One of the best features is their no-cost sign-up and pay-as-you-go pricing model which makes it very easy to get started and see how well it works within your organization.
There were some initial issues with importing calling scripts, but regular improvements in the user interface and backend functionality by CallHub has resolved this.
There is still some room for improvement with the tools available for managing calling Agents within the system, especially when we had such a high number of volunteers.
- Industry: Marketing & Advertising
- Company size: 11–50 Employees
- Used Weekly for 2+ years
Awesome software -- horrific support
You get what you pay for. This is an inexpensive investment which may be good for temporary use, such as a political campaign. CallHub is certainly not vested in your success and takes no initiative to help unprompted.
We trained over 20 call center agents on CallHub in less than 90 minutes. The user interface is very intuitive and it is very easy to setup and understand.
This company claimed to have an office in California, which is not true. They put their best English-speakers ([SENSITIVE CONTENT HIDDEN]) on the salesforce while the support people are very difficult to communicate with. While functional, their software does have some bugs and it's tremendously problematic to even converse with support.
Reasons for Switching to CallHubInitially the P2P SMS functionality lead us to Callhub. However Plivo constantly filters/blocks even a few texts, and the $2/mo phone rental gets expensive when its daily.
- Industry: Management Consulting
- Company size: 11–50 Employees
- Used Daily for 6-12 months
Great but needs work
I find the service great but there are times when the call quality is just not what it should be. We've investigated our line spread but that's not the main cause
It's young and will only improve
The capability to have a truly mobile business with agents working from and environment they prefer.
Call quality is not always what you want sometimes experiencing delays in the other person hearing you and worst, so bad that the other person just hangs up
Response from Gaglers
Hi Richard, thank you for your feedback. If you had let us know the issues with quality earlier we could've moved to you different routes. Unfortunately due to the limited customers from your country, we couldn't anticipate it.
We will change your routes and this issue of quality you face should be resolved.
- Industry: Political Organization
- Company size: 2–10 Employees
- Used for 2+ years
Indispensable campaign tool
Overall, I have continued to use CallHub for several years and have appreciated the improvements I have seen over this time. I find the SMS Broadcast feature is an invaluable way to mobilize volunteers during a campaign, as it allows me to reach dozens of people at once in a way that gets far higher response than email, and allows me to carry on two-way communication with them. I have also used CallHub to run phone campaigns during elections for voter outreach and Get Out the Vote (GOTV) efforts, and between elections to invite people to events. I have also used the Voice Broadcast feature in various ways, from inviting people to events to, in one case, contacting almost every household in a small province to generate leads for people wanting more information about a plebiscite that was taking place.
As someone who has managed and worked on a lot of campaigns and use NationBuilder as my primary database/website solution (which CallHub integrates beautifully with), CallHub has become my go-to platform for affordable phone canvassing campaigns, voice broadcasts and text message blasts. In particular, text message blasts are the single most useful tool for volunteer mobilization that I have used in recent years.
While CallHub works without a hitch at least 99% of the time, occasionally I or my call agents still run into unexplainable bugs that can temporarily bring campaigns to a halt. That is of course frustrating for both volunteers and for campaign organizers, especially in the high-pressure context of a campaign where every minute of delay can mean one less contact with a voter.
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for 1+ year
Callhub is the wave of the cell phone future!
I'd gladly love to contribute my "2 cents". A dear friend introduced me to this awesome communication tool for an online marketing business we worked on together. The ease of setting up campaigns (which you've updated since the original process-:O) has made getting my messages out to interested prospects sooooo much easier! Many systems out there have you spend too much time trying to figure out how to work them vs. using it to connect with people. Callhub is the answer now and always will be for my marketing purposes! Thanks for the brainchild gang. Gratefully, Julie Barkley - www.moneymadeybyhelpingothers.biz
Ease of campaign set up and sending.
I haven't located the feature that permits me to download all at one time the responses that were positive after sending out a campaign. That functionality will enable me to at-a-glance quickly connect with those that are interested.
Response from Gaglers
Thank you so much for the review. It means a lot. We've taken your feedback to the engineering team.