4.2
Overall rating
Reviews

4.2
Overall rating
Reviews

About CallHub

CallHub is a trusted, all-in-one campaigning platform that will revolutionize your outreach, canvassing, mobilizing, and marketing campaigns. We offer inbound an outbound calling, text broadcasting, peer to peer texting, relational organizing, and voice broadcasting solutions in one platform. Our platform is suitable for political campaigns, nonprofits, advocacies, unions, or businesses of all sizes. With our competitive pay as you go pricing, you can scale your campaigns up or down as you need. CallHub is also the only SOC2 and GDPR compliant platform in the market. So you can rest assured that all your data is going to be safe with the highest level of security measures.
CallHub Software - CallHub Platform | The all-in-one campaigning platform
CallHub Software - Agent Mobile App | Start campaigning from anywhere right from your phone without the need for any other device
CallHub Software - Relational Organizing | Tap into your volunteers' network by giving them the tools to spread your message
CallHub Software - Volunteer Leaderboard | Keep your volunteers motivated with a little healthy competition
CallHub video
CallHub Software - CallHub Platform | The all-in-one campaigning platform - thumbnail
CallHub Software - Agent Mobile App | Start campaigning from anywhere right from your phone without the need for any other device - thumbnail
CallHub Software - Relational Organizing | Tap into your volunteers' network by giving them the tools to spread your message - thumbnail
CallHub Software - Volunteer Leaderboard | Keep your volunteers motivated with a little healthy competition - thumbnail

CallHub pricing

CallHub has a free version and offers a free trial. CallHub paid version starts at US$199.00/month.

Starting Price:
US$199.00/month
Free Version:
Yes
Free trial:
Yes

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CallHub Reviews

Feature rating

Value for Money
4.3
Functionality
4.2
Ease of Use
4.1
Customer Support
3.9
5 reviews of 71 View all reviews
Merrill
  • Industry: Civic & Social Organization
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 26/06/2019

Excellent tool for Call Center and SMS messaging with strong CRM integration

CallHub has helped us solve a crucial need of being able to phone bank our members to inform them of key events and voting and election requirements. It was smooth to implement and has excellent integration with our membership database, allowing us to eliminate data silos and actively track response rates and needed follow-up in real time. And, it has been a very cost-effective solution as we could gauge our cost outlays before each campaign.

Pros

CallHub is a very flexible and easy to manage Call Center phone-banking tool that is focused on serving political and issue advocacy organizations.

The user interface is very intuitive - especially for callers, who can work remotely and make all calls entirely within a web browser. The experience of nearly 1600 remote volunteer was consistently positive.

Backend integration with CRM/Membership management platforms is extensive, including NationBuilder, SalesForce, Action Network, and others is extensive. CallHub also integrates with Zapier. Our implementation with NationBuilder allows for 2-way data flow and immediate database updates with selected Tags, Survey Responses, and Notes from calling activity allowing for direct post-call follow-up.

The CallHub platform can easily scale to large implementations and their Customer Care team has proven to be very responsive.

One of the best features is their no-cost sign-up and pay-as-you-go pricing model which makes it very easy to get started and see how well it works within your organization.

Cons

There were some initial issues with importing calling scripts, but regular improvements in the user interface and backend functionality by CallHub has resolved this.

There is still some room for improvement with the tools available for managing calling Agents within the system, especially when we had such a high number of volunteers.

John
  • Industry: Marketing & Advertising
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Features
3
Ease of Use
5
Customer Support
1

5
Reviewed on 29/12/2020

Awesome software -- horrific support

You get what you pay for. This is an inexpensive investment which may be good for temporary use, such as a political campaign. CallHub is certainly not vested in your success and takes no initiative to help unprompted.

Pros

We trained over 20 call center agents on CallHub in less than 90 minutes. The user interface is very intuitive and it is very easy to setup and understand.

Cons

This company claimed to have an office in California, which is not true. They put their best English-speakers ([SENSITIVE CONTENT HIDDEN]) on the salesforce while the support people are very difficult to communicate with. While functional, their software does have some bugs and it's tremendously problematic to even converse with support.

Alternatives Considered

Qubicles

Reasons for Switching to CallHub

Initially the P2P SMS functionality lead us to Callhub. However Plivo constantly filters/blocks even a few texts, and the $2/mo phone rental gets expensive when its daily.
Eli
  • Industry: Law Practice
  • Company size: Self Employed
  • Used Monthly for 1+ year
  • Review Source
Value for Money
4
Features
3
Ease of Use
3
Customer Support
2

3
Reviewed on 20/11/2018

Very low cost product, but you get what you pay for

When call hub works, it works well and it delivers results. When it doesn't work, it can be a hair pulling process with long wait times and many "we'll add that to the development list" type answers.

Pros

The collective texting is a very powerful tool and fairly unique in the market. The calling features are fairly intuitive, and once you figure it out, many calls can be sent easily.

Onboarding agents is a short and simple process. Since this is browser based, I've set up distributed networks across large geographic areas with relative ease. Especially for older people, app or software downloads is a major barrier thay Callhub doesn't have.

Also, the team has made many changes based on problems I've found. Sometimes, too slowly, but it is clear the development team is good at listening to and understanding the problems faced by customers.

Cons

The customer service is easily the worst part about Callhub. The team tries, and fails, to provide rapid, responsive, and effective customer service. Their front line agents do not have the technical capacity to fix most problems.

The handful of people who can fix the problems do so fairly slowly, if they can at all.

Further, the customer service team fails to anticipate the needs of their clients. For instance, I had a use case where the amount of calls I wanted to make in a day was not technically possible on Callhub. I sent numerous emails about having to dial the large amount of numbers, and nobody thought to inform that it would be impossible.

Jordan
  • Industry: Political Organization
  • Company size: 2–10 Employees
  • Used for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
5

4
Reviewed on 20/11/2018

Indispensable campaign tool

Overall, I have continued to use CallHub for several years and have appreciated the improvements I have seen over this time. I find the SMS Broadcast feature is an invaluable way to mobilize volunteers during a campaign, as it allows me to reach dozens of people at once in a way that gets far higher response than email, and allows me to carry on two-way communication with them. I have also used CallHub to run phone campaigns during elections for voter outreach and Get Out the Vote (GOTV) efforts, and between elections to invite people to events. I have also used the Voice Broadcast feature in various ways, from inviting people to events to, in one case, contacting almost every household in a small province to generate leads for people wanting more information about a plebiscite that was taking place.

Pros

As someone who has managed and worked on a lot of campaigns and use NationBuilder as my primary database/website solution (which CallHub integrates beautifully with), CallHub has become my go-to platform for affordable phone canvassing campaigns, voice broadcasts and text message blasts. In particular, text message blasts are the single most useful tool for volunteer mobilization that I have used in recent years.

Cons

While CallHub works without a hitch at least 99% of the time, occasionally I or my call agents still run into unexplainable bugs that can temporarily bring campaigns to a halt. That is of course frustrating for both volunteers and for campaign organizers, especially in the high-pressure context of a campaign where every minute of delay can mean one less contact with a voter.

Julie
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 24/01/2017

Callhub is the wave of the cell phone future!

I'd gladly love to contribute my "2 cents". A dear friend introduced me to this awesome communication tool for an online marketing business we worked on together. The ease of setting up campaigns (which you've updated since the original process-:O) has made getting my messages out to interested prospects sooooo much easier! Many systems out there have you spend too much time trying to figure out how to work them vs. using it to connect with people. Callhub is the answer now and always will be for my marketing purposes! Thanks for the brainchild gang. Gratefully, Julie Barkley - www.moneymadeybyhelpingothers.biz

Pros

Ease of campaign set up and sending.

Cons

I haven't located the feature that permits me to download all at one time the responses that were positive after sending out a campaign. That functionality will enable me to at-a-glance quickly connect with those that are interested.

Response from Gaglers

Hi Julie,

Thank you so much for the review. It means a lot. We've taken your feedback to the engineering team.

Replied 25/01/2017

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