About SpotOn
SpotOn pricing
SpotOn does not have a free version. SpotOn paid version starts at US$25.00/month.
Alternatives to SpotOn
SpotOn Reviews
Feature rating
- Industry: Hospitality
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Spoton partnership
They have improved our business in many ways helping us grow revenue through their different programs such as loyalty and QR ordering.
Pros
I feel like they are truly a partner to my business
Cons
They had some growing pains when we first start. They were new at the time but there customer service was excellent during those times.
Response from SpotOn
We love to hear it, Chuck. Small businesses are at the core of their local communities, and we're proud to help support them and the people who run them.
- Industry: Retail
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Great product that needs fine tuning
Customer service has been great and they are always kind. They helped go through the system when I got the new pos in the store.
Pros
I like the ability to provide a discount for cash sales. The POS is user friendly. The layout is user friendly. The website created was better than I expected.
Cons
I could not merge my gift cards that I previously used because there were letters in the code. I now have to accept as cash and then the reports are incorrect. Any customers that I had with loyalty before do not merge to SpotOn because I did not use phone numbers for in store orders. The first POS system was never shipped so I needed a new order to have one shipped. I spent weeks on the phone with tech support because it was not updating properly and finally I was sent a new system that is working properly. I am now charged for multiple POS systems although I only have one. I have spent a month trying to get it sorted out but have not been refunded for the overcharge and although billing cancelled the extra equipment, I am being charged again extra for this month. Virtual Terminal is not great for sending invoices and does not sync with inventory. Big problem when the business is selling inventory. Not able to exchange an item.
Response from SpotOn
Thank you for the feedback, Sheila. We passed this on to client services, and I'm happy to hear a team member has helped to resolve your pain points and billing issues. Please don't hesitate to reach us at [email protected] for additional assistance.
- Industry: Individual & Family Services
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
SpotOn
SpotOn has challenging communication between Merchant and company.
Pros
POS features ability to complete various types of transactions.
Cons
Customer support account representative negligence
Response from SpotOn
Robert, this is not the experience we want you to have. To help us understand more about the issues you've experienced, please email us at [email protected]. We want to get in touch and rectify this situation. Thank you.
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
[sensitive content hidden] Review
Pros
Once again, [sensitive content hidden], completed the task that I needed help with efficiently and effectively. He communicated with me throughout the process to keep me updated and informed about completion. It is always a breeze and a pleasure to work with him.
Cons
For this particular task, everything was good.
Response from SpotOn
Thank you for the feedback, Jennifer. customer service is important to us, and we're glad to hear about your experience. Small businesses are at the core of their local communities, and we're proud to help support them and the people who run them.
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Review from Cassava
after the learning curve it's been really amazing.
Pros
While so many POS systems may not be so super different, where SpotOn doesn't even compare is the customer service. The phone reps, email tech rep, local rep who we can see in person and have a working relationship with, it's all amazing.While so many onboarding now adays is a zoom call with a very uninterested rep or just instructions on PDF, SpotOn really makes you feel they care.
Cons
the slowness of the handheld, the way it rolls over screens makes some of us dizzy because the way it moves, and also there are some steps in handheld that we feel can be cutout. the desktop works great, but it's too bulky. we really want the desktop version on iPad. It's web base so we are puzzled to why that hasn't happened yet.
Alternatives Considered
Square PaymentsReasons for Choosing SpotOn
Because our local rep in San Francisco, [sensitive content hidden], was extremely nice, diligent, caring and hard working.Reasons for Switching to SpotOn
Because of [sensitive content hidden], and because SpotOn offers in-person installation.Response from SpotOn
Thank you for your kind words, Yuka, and for your feedback on the handheld devices. We're glad you are happy with SpotOn support and your local rep. We are constantly evolving our tech and its capabilities to better support businesses.
