About SpotOn Restaurant

SpotOn Restaurant is a cloud-based point-of-sale solution that enables businesses to streamline processes related to food ordering, tableside payments, customer retention and more. The online ordering functionality enables businesses to create custom menus, accept online requests and redirect the order to the kitchen on a centralized platform. SpotOn Restaurant provides a mobile order and payment functionality, which lets customers access menu, send table orders to the kitchen and pay using an EMV, Apple Pay and Android Pay-enabled card reader. It comes with a labor-management module, which allows businesses to administer human resources operations related to shifts, employee hours and gratuities. Additionally, managers and leaders can gain insights into processes across transactions, POS, hourly sales, special events and loyalty campaigns. SpotOn Restaurant facilitates integration with several third-party solutions such as HotSchedules, Ctuit, Intuit Quickbooks and more. It is available on monthly subscriptions and support is extended via phone and email.
SpotOn Restaurant Software - SpotOn Restaurant
SpotOn Restaurant Software - SpotOn Terminal: Handheld Point of Sale
SpotOn Restaurant Software - SpotOn Touchscreen Point of Sale Station
SpotOn Restaurant Software - SpotOn Reserve: Online reservations, Reserve with Google, Digital waitlisting, Contact tracing, Automated SMS confirmations, Two-way table-ready messaging, Guest text surveys
SpotOn Restaurant video
SpotOn Restaurant Software - SpotOn Restaurant - thumbnail
SpotOn Restaurant Software - SpotOn Terminal: Handheld Point of Sale - thumbnail
SpotOn Restaurant Software - SpotOn Touchscreen Point of Sale Station - thumbnail
SpotOn Restaurant Software - SpotOn Reserve: Online reservations, Reserve with Google, Digital waitlisting, Contact tracing, Automated SMS confirmations, Two-way table-ready messaging, Guest text surveys - thumbnail

SpotOn Restaurant pricing

SpotOn Restaurant does not have a free version. SpotOn Restaurant paid version starts at US$65.00/month.

Starting Price:
US$65.00/month
Pricing Details:
Pricing starts at $65/month per station, plus a one-time setup fee. Contact SpotOn for more information.
Free Version:
No
Free trial:
N/A

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SpotOn Restaurant Reviews

Feature rating

Value for Money
4.5
Functionality
4.5
Ease of Use
4.5
Customer Support
5
5 reviews of 117 View all reviews
Rick J.
  • Industry: Business Supplies & Equipment
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 30/01/2020

A True Game Changer

Restaurant owners share many of the same struggles in managing and growing their businesses. Issues such as real-time enterprise level reporting, back office updates immediately available on all stations, including their online ordering site, controlling labor cost, and payroll reporting. Additionally with the integration with third party delivery services, the cost savings by eliminating user error is proving to be a huge factor.
SpotOn Restaurant provides the tools and resources that are necessary for independents as well as multi-chain national brands.

Pros

The Freedom Group is a proud dealer of SpotOn Restaurant. We are a company that is passionate about serving our clients with great technology coupled with phenomenal service. SpotOn Restaurant allows us to bring real value to our clients on the technology front, while enabling us to offer a high level of support due to the cloud infrastructure.

Cons

As we have thoroughly enjoyed working with the entire SpotOn team, I do not have any cons to report.

Sunny C.
  • Industry: Restaurants
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
3

4
Reviewed on 20/11/2020

It really is "Spot ON"

Unfortunately, Point of sale systems are not easy. There will always be something you do get or don't like about them. Because we have a large menu with lots of customizations we had to do most of the work ourselves to set it up. But honestly it does make it so my team understands how to utilize the system which can be helpful. To be fair is is 2020 and everyone is overwhelmed so all in all I am a happy customer. The Reporting side of it is truly awesome! We have yet to use the customer loyalty part of the system but are looking to get that rolling soon.

Pros

The reporting back end of this software is amazing. We have a lot of items and modifiers so having the Spot on team be willing to work with us to nail every thing down was important.

Cons

There were quite a few glitches in the beginning and because of COVID things got lost in the mix especially with install and hardware fixes. The team is very overwhelmed and sometimes we have just not received follow up, follow through or accountability on issues. We have had a few customers complain that the OLO App. does not work on their phones. Weird glitches on some reports really set us back months which is a bummer.

Reasons for Choosing SpotOn Restaurant

Northstar was a nightmare.

Reasons for Switching to SpotOn Restaurant

The reporting end. The flexibility and the fact that you do all the programing in house. They are not just a company selling a product that they cant fix.
Robin S.
  • Industry: Restaurants
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 27/08/2021

Bar Review

Overall very user friendly.

Pros

Spot On is very easy to use. Great for training new employees to this industry.

Cons

hotline support is weak. return calls are very slow.

Alternatives Considered

Toast POS

Reasons for Choosing SpotOn Restaurant

we purchased Imagine in 2016 because the cost of Aloha Support

Switched From

Aloha EPOS

Reasons for Switching to SpotOn Restaurant

user friendly and price
Jason N.
  • Industry: Restaurants
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Features
3
Ease of Use
4
Customer Support
5

3
Reviewed on 11/11/2020

SpotOn in Vegas

My reps have been great. My guy who programmed my equipment was great. Install was a piece of cake. Disappointed with loyalty program, quality of website (not easy to work with). CC processing percentage just a hair over 2%.

Pros

Ease of use. Able to make adjustments and changes quickly and easily. If ever any difficulty, customer support usually helps me through it quickly.

Cons

Issues in the programming. Had an issue with my tablets where the guests tips were disappearing after swiping on unit and guest signing electronically. 9 months later the issue is still not solved.

Reasons for Switching to SpotOn Restaurant

Pricing, being able to break up cost of hardware over 12 months, my rep, partnership to "Its a Checkmate" to integrate 3rd party apps directly into system.
Daniel R.
  • Industry: Hospitality
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 30/08/2021

Loma Brewing Company

SpotOn has been terrific right from the beginning. I've used multiple POS and this is the best thus far

Pros

Love the ease of use, reporting, and customer service

Cons

QR code program needs review. As we move into counter service from full service structure, it needs to be easier for the guest

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