About Zendesk Suite
Zendesk Suite pricing
Zendesk Suite does not have a free version but does offer a free trial. Zendesk Suite paid version starts at US$49.00/month.
Alternatives to Zendesk Suite
Zendesk Suite Reviews
Feature rating
- Industry: Marketing & Advertising
- Company size: 51-200 Employees
- Used Daily for 1+ year
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Review Source
Great client support platform
Overall, a well developped product.
Pros
The variety of features and that we were able to customize them based on our team's needs.
Cons
It takes a few rounds to get used to it.
- Industry: International Trade & Development
- Company size: 5,001-10,000 Employees
- Used Daily for 1+ year
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Review Source
Incredible Features and Affordable Prices Make Zendesk Suite the Ideal Customer Service...
Overall, Zendesk Suite is an excellent customer service platform for small to medium-sized businesses. It's easy to use, feature-rich, and incredibly affordable. We've been very satisfied with our experience.
Pros
Zendesk Suite has been a game-changer for our customer service operations. We have been able to provide quicker response times, better analytics, and overall better customer service thanks to the platform. It's also incredibly intuitive and easy to use, so our team was able to get up to speed quickly.
Cons
The analytics could be more detailed and the reporting tools could use some improvements.
- Industry: Pharmaceuticals
- Company size: 501-1,000 Employees
- Used Daily for 6-12 months
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Review Source
Excellent
Excellent
Pros
Impactful software mangment system and problem solving
Cons
Quick and comprehensive accuracy regarding time
- Industry: Computer Software
- Company size: 11-50 Employees
- Used Daily for 2+ years
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Review Source
Solid System to Capture Customer Emails and Calls
Zendesk has been helpful for us to help collect our emails, form captures and calls. Sort them within a ticketing system, and prioritize the tickets as needed. And send them to the person who will reply. Not having someone who has to answer the phone, and then pass that message to the appropriate person is a big help for us.
Pros
We have connected Zendesk to our contact form on our website, and our phone system. Whenever someone fills out any of our forms, this heads to Zendesk. Whenever someone calls our phone number, Zendesk records the call and also attempts to make a text version of the call (not always the greatest, but not too bad). We no longer have to have someone answer the phone with this service, which has saved us a lot of hassle.
Cons
It often feels like Zendesk wants the information to stay within Zendesk. As a small company we may get support emails, sales emails, people applying for jobs, etc. all of which need to get to different people, and it could be easier to get the email directly to that person. The speech-to-text for the calls could be a bit better too (though we appreciate the feature!).
Reasons for Switching to Zendesk Suite
Other products have too many features that were not needed by our company.- Industry: Consumer Services
- Company size: 201-500 Employees
- Used Daily for 2+ years
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Review Source
Zendesk is robust and customizable, but....
Mixed bag. We definitely have a love hate relationship with this software.
Pros
Robust reporting, customizable to fit your needs.
Cons
To be the largest and most popular support software in the industry, their customer support is TERRIBLE. It takes weeks to get a response, and even then they don't read your email. They send macro responses and give the wrong advice. I've had someone tell me that you can't do one thing or another, when we are clearly already doing it in our setup.
