About HoduCC

Omnichannel contact center software that offers streamlined end-to-end communication solutions. Its effective use of data in customer journeys allows seamless experience across all channels. From customizing workflows, routing rules, and IVR menus to creating personalized reports and dashboards, our software provides the flexibility to align with your business processes seamlessly. With improved agent productivity and reduced handling times, businesses can deliver exceptional customer service and drive operational efficiency. HoduCC Contact Center Software offers a comprehensive range of powerful add-on modules designed to enhance your contact center operations. Add On Features: WhatsApp Bot, Voice Transcription, Quality Analysis, WhatsApp Broadcasting, SMS Broadcasting, and Survey Module. Introducing our advanced HoduCC contact center software, a comprehensive solution designed to streamline end-to-end communication for businesses. One of the key strengths of our software lies in its effective use of data throughout the customer journey. With improved agent productivity and reduced handling times, businesses can deliver exceptional customer service and drive operational efficiency.
HoduCC Software - 1
HoduCC Software - HoduCC Account Dashboard
HoduCC Software - HoduCC Real Time Dashboard
HoduCC Software - HoduCC Queue Dashboard
HoduCC Software - HoduCC Agent Dashboard
HoduCC video
HoduCC Software - 1 - thumbnail
HoduCC Software - HoduCC Account Dashboard - thumbnail
HoduCC Software - HoduCC Real Time Dashboard - thumbnail
HoduCC Software - HoduCC Queue Dashboard - thumbnail
HoduCC Software - HoduCC Agent Dashboard - thumbnail

HoduCC pricing

HoduCC does not have a free version but does offer a free trial. HoduCC paid version starts at US$400.00/one-time.

Starting Price:
US$400.00/one-time
Free Version:
No
Free trial:
Yes

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HoduCC Reviews

Feature rating

Value for Money
4.5
Functionality
4.5
Ease of Use
4.6
Customer Support
4.6
5 reviews of 69 View all reviews
Maxwell
  • Industry: Insurance
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
5

5
Reviewed on 09/03/2022

Full Featured Call Center System

It's been a great ride

Pros

IVR capabilities are top-notch - very flexible and easy set up

Cons

Tooltips need improvement. Omnichannel and CRM features work fine but could also use some improvement

Alternatives Considered

Freshdesk, ZIWO and Call Center Studio

Reasons for Choosing HoduCC

We needed a full featured product with price predictability and transparency.

Switched From

Ameyo

Reasons for Switching to HoduCC

HoduCC has great trunk support which means it's easy to use anywhere in the world - plus it has all the features at a much lower price
Ibironke
  • Industry: Banking
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 18/04/2023

Overview of HoduCC performance

To a large extent the performance of the application is good but if the reporting can be worked on it would be better.

Pros

Its web base and easy to adapt by new agents.

Cons

The reporting is not well detailed which doesn't make reporting easy.

Ayyoob
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
3
Customer Support
4

3
Reviewed on 11/03/2023

Contact center solution

85 % satisfied

Pros

Easy to use to and its run with minimum resources

Cons

User interface need to enhanced, as its seem outdated

Austine
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 03/02/2022

HODUCC: Best of breeds in ominiChannel Solution

Very Comfortable with the product.

Pros

Real Omnichannel Solution offering customers various engagement touch point. 2. Steep learning curve. 3. Stable and Flexible , yet well secured
4. Robust and cost effective.

Cons

Not yet observed as it currently meets all our contact centre expectations.

Alternatives Considered

Ameyo FusionCX

Reasons for Switching to HoduCC

Hoducc has more features, easy to integrate and extend. Its compares far better on pricing as well
Peter
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 22/05/2023

I highly recommend HoduCC to any business looking for a reliable and feature rich platform

it can seamlessly be integrated with other existing CRM systems, it has a real-time reporting tool, with an intuitive and user-friendly interface that has significantly enhanced our customer service. The support team is also responsive and helpful whenever we need assistance, also the management team “Kartik Khambhati” treats clients with respect and professionalism. I highly recommend HoduCC to any business looking for a reliable and feature-rich call center solution."

Pros

It is an Omni channel system that includes voice, SMS, chat with comprehensive reporting and analytics tools that have provided us with valuable insights into our call center performance, enabling us to identify areas of improvement and optimize our operations effectively.

Cons

none, for now, the existing features are enough and meeting my needs

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