About HoduCC

HoduCC- Call Center Software starts with 10 seats. We install the software on customer's server. Brands like UNICEF, Vistaprint and Brother Printers use HoduCC. HoduCC is a contact center software designed to help businesses resolve clients’ issues and automate customer interactions through various communication channels including audio or video calls, emails, SMS, chats, and social media platforms. Key features are predictive dialer, interactive voice response (IVR), built-in WebRTC phone, automatic call distribution (ACD), task scheduling, and call forwarding. HoduCC offers a skill-based mapping functionality, which enables administrators to configure assignment strategies and automatically route incoming calls to available agents or relevant departments. Managers can use the dashboard to gain a 360-degree view of business performance, rank agents based on their voice tone or language proficiency, and generate real-time analytical or historical reports. Users can also monitor ongoing interactions through call recording and playback, answering machine detection, and call barge-in functionalities. HoduCC provides an API, which allows businesses to integrate the software with various third-party applications including Twilio, Zoho PhoneBridge, and Telnyx. Agents can improve clients’ call experience using configurable call scripts and handle incoming service requests via the ticketing system. It also lets managers create SMS campaigns and send messages to multiple recipients using broadcasting functionality.
HoduCC Software - 1
HoduCC Software - HoduCC Account Dashboard
HoduCC Software - HoduCC Real Time Dashboard
HoduCC Software - HoduCC Queue Dashboard
HoduCC Software - HoduCC Agent Dashboard
HoduCC video
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HoduCC Software - HoduCC Account Dashboard - thumbnail
HoduCC Software - HoduCC Real Time Dashboard - thumbnail
HoduCC Software - HoduCC Queue Dashboard - thumbnail
HoduCC Software - HoduCC Agent Dashboard - thumbnail

HoduCC pricing

HoduCC does not have a free version but does offer a free trial. HoduCC paid version starts at US$400.00/one-time.

Starting Price:
US$400.00/one-time
Free Version:
No
Free trial:
Yes

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HoduCC Reviews

Feature rating

Value for Money
4.5
Functionality
4.5
Ease of Use
4.5
Customer Support
4.6
5 reviews of 65 View all reviews
Ismed
  • Industry: Telecommunications
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 17/05/2023

Excellent

We can simplify in managing end user call centre and contact center with HoduCC.

Pros

It has complete features for voice call center and contact center with social media channel such as WhatsApp, Facebook, Instagram, Twitter and Telegram.

Cons

User login panel that showing tabs of user roles.

Ibironke
  • Industry: Banking
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 18/04/2023

Overview of HoduCC performance

To a large extent the performance of the application is good but if the reporting can be worked on it would be better.

Pros

Its web base and easy to adapt by new agents.

Cons

The reporting is not well detailed which doesn't make reporting easy.

Jennifer
  • Industry: Logistics & Supply Chain
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
0
Features
3
Ease of Use
4
Customer Support
0

3
Reviewed on 26/05/2023

call reviews

Pros

The product isn't easy to use for a first timer

Cons

The character icons are not easy to understand

Peter
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 22/05/2023

I highly recommend HoduCC to any business looking for a reliable and feature rich platform

it can seamlessly be integrated with other existing CRM systems, it has a real-time reporting tool, with an intuitive and user-friendly interface that has significantly enhanced our customer service. The support team is also responsive and helpful whenever we need assistance, also the management team “Kartik Khambhati” treats clients with respect and professionalism. I highly recommend HoduCC to any business looking for a reliable and feature-rich call center solution."

Pros

It is an Omni channel system that includes voice, SMS, chat with comprehensive reporting and analytics tools that have provided us with valuable insights into our call center performance, enabling us to identify areas of improvement and optimize our operations effectively.

Cons

none, for now, the existing features are enough and meeting my needs

Andrew
  • Industry: Outsourcing/Offshoring
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
4

5
Reviewed on 18/05/2023

HoduCC Experience Feedback

The experience has been good thus far from a user perspective.The support however is not reliable - Errors that may result to business critical decisions need to be fixed asap once a ticket is raised.Pricing still need to be reviewed to make it affordable for most SMEs.Reduce the one-off implementation cost.Organize worskshops to help clients learn more features and encourage full utilization of the solution.

Pros

Agent visibility on performance related metrics, Detailed reports, Dashboards, Intergration with Mobile applications e.g Zoiper, Omnichannel aspect, Client focus based approach when discussing license costs.

Cons

Social Media intergration processs was not seamless and was time consuming.There's need to have a QA function with detailed analysis - Enable evaluations on the tool without extra cost to the client.

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