About HoduCC











HoduCC pricing
HoduCC does not have a free version but does offer a free trial. HoduCC paid version starts at US$400.00/one-time.
Alternatives to HoduCC
HoduCC Reviews
Feature rating
- Industry: Telecommunications
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Excellent
We can simplify in managing end user call centre and contact center with HoduCC.
Pros
It has complete features for voice call center and contact center with social media channel such as WhatsApp, Facebook, Instagram, Twitter and Telegram.
Cons
User login panel that showing tabs of user roles.
- Industry: Banking
- Company size: 201–500 Employees
- Used Daily for 2+ years
-
Review Source
Overview of HoduCC performance
To a large extent the performance of the application is good but if the reporting can be worked on it would be better.
Pros
Its web base and easy to adapt by new agents.
Cons
The reporting is not well detailed which doesn't make reporting easy.
- Industry: Logistics & Supply Chain
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
call reviews
Pros
The product isn't easy to use for a first timer
Cons
The character icons are not easy to understand
- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
I highly recommend HoduCC to any business looking for a reliable and feature rich platform
it can seamlessly be integrated with other existing CRM systems, it has a real-time reporting tool, with an intuitive and user-friendly interface that has significantly enhanced our customer service. The support team is also responsive and helpful whenever we need assistance, also the management team “Kartik Khambhati” treats clients with respect and professionalism. I highly recommend HoduCC to any business looking for a reliable and feature-rich call center solution."
Pros
It is an Omni channel system that includes voice, SMS, chat with comprehensive reporting and analytics tools that have provided us with valuable insights into our call center performance, enabling us to identify areas of improvement and optimize our operations effectively.
Cons
none, for now, the existing features are enough and meeting my needs
- Industry: Outsourcing/Offshoring
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
HoduCC Experience Feedback
The experience has been good thus far from a user perspective.The support however is not reliable - Errors that may result to business critical decisions need to be fixed asap once a ticket is raised.Pricing still need to be reviewed to make it affordable for most SMEs.Reduce the one-off implementation cost.Organize worskshops to help clients learn more features and encourage full utilization of the solution.
Pros
Agent visibility on performance related metrics, Detailed reports, Dashboards, Intergration with Mobile applications e.g Zoiper, Omnichannel aspect, Client focus based approach when discussing license costs.
Cons
Social Media intergration processs was not seamless and was time consuming.There's need to have a QA function with detailed analysis - Enable evaluations on the tool without extra cost to the client.