About Yonyx

Yonyx is a cloud-based solution designed to help call centers and customer service businesses create and manage interactive guides for technical support, telemarketing, lead qualification, compliance and other processes. The platform includes decision trees, which enable organizations to design and visualize customer interactions using multimedia flowcharts. Yonyx enables authors to design custom guides for agents using images, hyperlinks, videos, data sorting, and other attributes to streamline customer service operations. It offers various features such as automated guide authoring, user defined commands embedded in guidance steps, analytics, integration with CRM systems and more. Additionally, administrators can invite users, provide role-based permissions, and update tags to facilitate search functionality. Yonyx lets managers gain insights into account usage, incidents, author/user activities, compliance and other metrics via reports and analytics. It supports integration with various third-party applications using REST and JavaScript APIs. Pricing includes monthly subscriptions and support is extended via phone, email and other online measures.
Yonyx Software - Yonyx creating guides
Yonyx Software - Yonyx user response
Yonyx Software - Yonyx multimedia flowchart
Yonyx Software - Yonyx creating guides - thumbnail
Yonyx Software - Yonyx user response - thumbnail
Yonyx Software - Yonyx multimedia flowchart - thumbnail

Yonyx pricing

Yonyx has a free version and offers a free trial.

Starting Price:
Not provided by vendor
Free Version:
Yes
Free trial:
Yes

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Yonyx Reviews

Feature rating

Value for Money
4.7
Functionality
4.7
Ease of Use
4.7
Customer Support
4.8
5 reviews of 214 View all reviews
Ken
  • Industry: Information Technology & Services
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 08/05/2020

Unbeatable Employee Guidance

I have been happily working with Yonyx since 2015. I use Yonyx daily to create guidance for our help desk agents and field technicians as they work to restore connectivity and service to our customers. Their product and team are the best.

Pros

I love Yonyx overall. Their team is what I like the most. They are very helpful and receptive. Very capable people and knowledgeable.

Cons

The new navigation was a bit of a challenge for me, however getting used to the new interface it is no longer a problem. I feel it will be a benefit to everyone.

Response from Yonyx

Dear Ken

Thank you for your feedback! We appreciate your support.

Replied 12/05/2020
Eric
  • Industry: Financial Services
  • Company size: 1,001–5,000 Employees
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
5

4
Reviewed on 19/08/2019

As a software developer

I have been developing with Yonyx for a couple of weeks now. I very much enjoy working with these APIs and the platform in general. The user interface for designing decisions trees is extremely easy to use and teach to others. The API documentation is very good too, I have worked with many companies that charge even more for their software integrations, but have terrible documentation or support when it comes to implementation. So far with Yonyx, everything has worked as we expected it to, and the resources provided to integrate from start to finish are very complete and easy to work through. I would definitely recommend to others looking for some sort of decision tree solution, with support for completely custom integrations.

Pros

Great API Documentation
Very Easy To Use
Very Easy To Train on
Great Functionality

Cons

The online dashboard
Some of the training videos could use some refinement

Alternatives Considered

Zingtree

Reasons for Switching to Yonyx

The quality of the available APIs for custom integrations.
Victoria
  • Industry: Real Estate
  • Company size: 10,000+ Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
3
Features
3
Ease of Use
5
Customer Support
4

3
Reviewed on 14/09/2022

review

Pros

That it works most of the time on a daily basis

Cons

That it isn't consistently working well.

Response from Yonyx

Dear Victoria

We appreciate your feedback and would like to understand your concerns. I'd appreciate if you could reach out to me at my email - so that we can setup a zoom meeting.

Replied 19/09/2022
Eryn
  • Industry: Consumer Services
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
0
Features
3
Ease of Use
5
Customer Support
0

4
Reviewed on 04/02/2023

Easy to use with some glitches

Pros

I use Yonyx for my consumer service job. It is Easy to use however has a few glitches here and there that could be work on that have to due with script population.

Cons

Sometimes the software glitches and the script does not show.

Joshua
  • Industry: Telecommunications
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
0
Features
5
Ease of Use
4
Customer Support
5

4
Reviewed on 01/11/2022

Yonyx is amazing for optimizing customer call flows

Pros

What I liked most was that Yonyx can be customized to fit your exact needs. You can create flows to go wherever you need and be able to get the right steps to handle an issue. Being able to see reports on which areas are being used the least/most can help eliminate unused flows but also help optimize the flows used the most to be as smooth as possible. Yonyx makes it so agents can rely less on following a knowledge base and more on just having the next step to resolving an issue.

Cons

The editor to create the flow could be better with more powerful features. You can get lost very quickly when working with a very large workflow. Searching is good but that's really the only issue I ever saw with it.

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