About Zendesk Sell
Zendesk Sell pricing
Zendesk Sell does not have a free version but does offer a free trial. Zendesk Sell paid version starts at US$19.00/month.
Alternatives to Zendesk Sell
Zendesk Sell Reviews
Feature rating
- Industry: Events Services
- Company size: 1,001-5,000 Employees
- Used Daily for 6-12 months
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Review Source
Former User, Would use again
I think I well described it above but it was always positive. I loved connectivity through different regions with closers and it truly made scheduling easier.
Pros
We used base software when setting leads for Solar appointments. There was a really nice connectivity between me and the closers when I was using base. I love the idea that I can put notes on homes and have connectivity that I normally would not have had when we were using the paper method we used to use. I can slip appointments in between already scheduled appointments, just a solid product overall.
Cons
In relation to sales rabbit and other sales softwares, I loved the ability to see homes more clearly, I thought that was one thing I didn't have as much with base, it was still better in other ways though that outweighed the pros that sales rabbit brought. I would take this still over any other sales appointment software and calendaring out there.
- Industry: Business Supplies & Equipment
- Company size: 2-10 Employees
- Used Daily for 1+ year
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Review Source
Great Product with GPS
Zendesk is a great product at a great price and is a value to anyone who uses it. I liked almost everything about it, but we had a compatibility issue that was not their fault. They even have a free version if you are only using the phone app. How cool is that?
Pros
I loved the ability to log the GPS for site visits. This feature was way ahead of the competition.
Cons
My email runs through a corporate cloud service and we couldn't get the email to integrate through the phone app.
Alternatives Considered
Salesforce Sales CloudReasons for Choosing Zendesk Sell
I switched for the GPS site visit technology that wasn't available on Zoho but ultimately switched back because of a compatibility issue with our software (not Zendesk).Switched From
Zoho CRMReasons for Switching to Zendesk Sell
Price and simplicity- Industry: Computer Software
- Company size: 11-50 Employees
- Used Daily for 2+ years
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Review Source
Not worth it
We were trying to integrate our sales and support management systems, but we could never get Sell working reliably enough to even start working on the support migration piece. Their support was so poor, we didn't trust them to be able to help us with our mission-critical support application.
Pros
The layout is attractive, and adding custom fields is easy.
Cons
There were lots of opportunities for this software to be a lot better than it was, and Zendesk doesn't seem to be interested in improving it. The main reason we chose Zendesk Sell was because we wanted to integrate our sales and support instances, but we were never able to get it working. It's impossible to rearrange columns in reports and you can't filter on certain things. There are simple issues, like when you export a list the FIRSTNAME and LASTNAME fields are combined and can't be separated. Their support was AWFUL; they routinely took SIX WEEKS to respond to urgent requests from us, and even then they didn't fix the problem.
Alternatives Considered
Salesforce Sales CloudReasons for Choosing Zendesk Sell
We were hoping to get an integrated sales and support solution.Switched From
SugarCRMReasons for Switching to Zendesk Sell
At the time, we thought it would meet our needs better.- Industry: Marketing & Advertising
- Company size: Self Employed
- Used Monthly for 2+ years
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Review Source
Zendesk - super easy and great support
Pros
Great for the team. Makes less busy work.
Cons
Activity tracking could be more enhanced
Alternatives Considered
Zoho DeskReasons for Switching to Zendesk Sell
ease of deployment- Industry: Facilities Services
- Company size: 2-10 Employees
- Used for 1+ year
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Review Source
Powerful and simple sales management tool
I mostly used Zendesk Sell when it was the Base CRM, though they've both worked and functioned very similarly. They have created a super easy-to-use interface that makes keeping track of and interacting with clients both simple and easy. Being able to read whole past interactions as well as see relevant sales data makes it a perfect choice for a small business. I don't know how well suited it would be to a large business, but one can hope it would work well.
Pros
- Simple input for contact information for different clients and potential clients
- Super easy to create deals and potential purchases for clients
- Schedule appointments, set reminders, and send emails all from within the program
- Check metrics and numbers of different members of the sales team for different times and situations.
- Allows others to quickly catch up on what has happened in client interactions by reading through the emails that have been sent previously
- Easily sort through customer lists to find people who are relevant under different categories
Cons
- Sometimes too easy to change things that have been set by others
- Contact uploading/downloading in .csv files is a bit of a pain at first, but not terrible to get used to.
