About Zendesk Sell

Zendesk Sell (formerly Base) is the web and mobile-based customer relationship management application that allows B2B and B2C sales professionals to manage sales, track leads and engage proactively with customers from anywhere. The system features a standalone sales automation module with options for integrated channel management and web self-service capabilities. Zendesk Sell enables sales teams to capture, organize and properly track leads. Sales personnel can funnel leads from multiple sources including websites, spreadsheets or any marketing platform. Users can track sales and have full visibility into the sales pipeline with robust sales reporting feature. Sales team leaders can monitor sales process by managing regions and teams through Base. Users can establish and monitor quotas and goals for specific teams and reps, all via smartphone or other mobile devices. Zendesk Sell has native applications for iOS, Android and Windows phones. The solution can also integrate with MailChimp. The system is suitable for small to midsize companies across most industries looking for a mobile CRM solution.
Zendesk Sell Software - Zendesk Sell communication management
Zendesk Sell Software - Zendesk Sell call summary
Zendesk Sell Software - Zendesk Sell send emails
Zendesk Sell Software - Zendesk Sell lead management
Zendesk Sell Software - Zendesk Sell filter contact lists
Zendesk Sell video
Zendesk Sell Software - Zendesk Sell communication management - thumbnail
Zendesk Sell Software - Zendesk Sell call summary - thumbnail
Zendesk Sell Software - Zendesk Sell send emails - thumbnail
Zendesk Sell Software - Zendesk Sell lead management - thumbnail
Zendesk Sell Software - Zendesk Sell filter contact lists - thumbnail

Zendesk Sell pricing

Zendesk Sell does not have a free version but does offer a free trial. Zendesk Sell paid version starts at US$19.00/month.

Starting Price:
US$19.00/month
Pricing Details:
14-day free trial, no credit card required. Starter: $45 per seat, per month Professional: $95 per seat, per month Enterprise: $145 per seat, per month All plans are billed annually. Add-ons are also available for an additional cost.
Free Version:
No
Free trial:
Yes

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Zendesk Sell Reviews

Feature rating

Value for Money
4
Functionality
4
Ease of Use
4.5
Customer Support
4
5 reviews of 134 View all reviews
Aleksandra C. Aleksandra C.
  • Industry: Marketing & Advertising
  • Company size: 501-1,000 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
0
Features
4
Ease of Use
5
Customer Support
0

5
Reviewed on 10/05/2021

Great crm

Pros

Easy to use and a full suite of features

Cons

Sometimes can be lacking some needed features

Alternatives Considered

Zoho CRM

Reasons for Choosing Zendesk Sell

Wanted to try out another software for comparison

Switched From

Salesflare

Reasons for Switching to Zendesk Sell

Better reputation and recommendations from industry colleagues
B. w. B. B. w. B.
  • Industry: Business Supplies & Equipment
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 09/01/2021

Great Product with GPS

Zendesk is a great product at a great price and is a value to anyone who uses it. I liked almost everything about it, but we had a compatibility issue that was not their fault. They even have a free version if you are only using the phone app. How cool is that?

Pros

I loved the ability to log the GPS for site visits. This feature was way ahead of the competition.

Cons

My email runs through a corporate cloud service and we couldn't get the email to integrate through the phone app.

Alternatives Considered

Salesforce Sales Cloud

Reasons for Choosing Zendesk Sell

I switched for the GPS site visit technology that wasn't available on Zoho but ultimately switched back because of a compatibility issue with our software (not Zendesk).

Switched From

Zoho CRM

Reasons for Switching to Zendesk Sell

Price and simplicity
Erik L. Erik L.
  • Industry: Online Media
  • Company size: 2-10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
1
Features
1
Ease of Use
3
Customer Support
1

2
Reviewed on 15/01/2020

Long time user

In the beginning when it was BaseCRM it was a nice system to use. After it became Zendesk sell all the extra functions become more expensive and there are better systems to use.

Pros

It's easy to store clients and manage your deals.

Cons

It's not very well integrated and we found a better system to use. Sinds 2013 we had a subscription and this was still active till April. When I wanted to delete my account on time, my complete account was deleted right away and that's it. No money refund when you pay for 7 years in a row prepaid and no access anymore for the period you paid for. This is how they treat customers who want to try something different after being a customer for 7 years .

Alternatives Considered

ActiveCampaign

Reasons for Switching to Zendesk Sell

I didn't
An H. An H.
  • Industry: Marketing & Advertising
  • Company size: 2-10 Employees
  • Used Daily for Free Trial
  • Review Source
Value for Money
4
Features
5
Ease of Use
4
Customer Support
4

4
Reviewed on 31/08/2021

Advanced CRM require learn

Totally is pretty good with the price like they offer. High tech require, report good, beautiful ui/ux

Pros

They good at show how time to spend on each prospect via Smart Status. Pipeline provide the specialization of each stage require you focus to move deal next stage. The UI:UX is modern and fresh. Its colorful then your eye will interact faster

Cons

Not have an overview for the pipeline, you should go to report to see. The left-sidebar only provide the information key-in with the Bold style so it may difficult to see and assumpt

Trent E. Trent E.
  • Industry: Facilities Services
  • Company size: 2-10 Employees
  • Used for 1+ year
  • Review Source
Value for Money
0
Features
4
Ease of Use
4
Customer Support
0

5
Reviewed on 16/09/2019

Powerful and simple sales management tool

I mostly used Zendesk Sell when it was the Base CRM, though they've both worked and functioned very similarly. They have created a super easy-to-use interface that makes keeping track of and interacting with clients both simple and easy. Being able to read whole past interactions as well as see relevant sales data makes it a perfect choice for a small business. I don't know how well suited it would be to a large business, but one can hope it would work well.

Pros

- Simple input for contact information for different clients and potential clients
- Super easy to create deals and potential purchases for clients
- Schedule appointments, set reminders, and send emails all from within the program
- Check metrics and numbers of different members of the sales team for different times and situations.
- Allows others to quickly catch up on what has happened in client interactions by reading through the emails that have been sent previously
- Easily sort through customer lists to find people who are relevant under different categories

Cons

- Sometimes too easy to change things that have been set by others
- Contact uploading/downloading in .csv files is a bit of a pain at first, but not terrible to get used to.

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