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About SPS Commerce
SPS Commerce Fulfillment is a cloud-based EDI solution, which assists retailers, distributors, grocers and suppliers with electronic document interchange. Key features include order management, status tracking, invoice management and search functionality.
The SPS platform comes with an activity dashboard, which enables administrators to visualize new orders, items ready for acknowledgment or shipping, orders missing shipments and more. It allows teams to store documents, invoices, shipping notices and accounting information on a centralized portal. Additionally, managers can connect the system with trading partners, receive notifications for task completion and automate data synchronization to ensure accuracy.
SPS Commerce Fulfillment comes with an application programming interface (API), which facilitates integration with third-party systems such as Oracle NetSuite, Microsoft Dynamics, QuickBooks, SAP, Shopify, Sage 50Cloud, 3PL Central, Shipstation and more. It is available on monthly subscriptions and support is provided via phone, email and chat.
SPS Commerce pricing
SPS Commerce does not have a free version. SPS Commerce paid version starts at US$20.00/month.
Starting Price:
US$20.00/month
Free Version:
No
Free trial:
No
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SPS Commerce Reviews
Feature rating
5 reviews of 491
View all reviews
Tanya
- Industry: Consumer Goods
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5
5
Reviewed on 20/11/2020
Solid Technology & Excellent Service
With SPS Commerce Fulfillment, we are able to react quickly to our retailer needs. The product is consistent and reliable.
Pros
The ability to simply and effectively manage administration of orders with retailers is paramount. SPS offers multiple ways to accomplish this, whether integrated or not, via its Fulfillment platform. Additionally, the data insights from Analytics provide suppliers with valued data in a comprehensive and thorough way.
Cons
In my experience, integration can be a bit difficult to manage with limited resources. The teams at SPS are highly capable and provide valuable insights and tips for moving through an integration seamlessly, however, without enough resources on our side it was a little bumpy trying to manage all of the necessary elements.
Reasons for Switching to SPS Commerce
The value was realized not just in the costs but also in the dedicated customer service that SPS Commerce provides to its customers. I've worked with SPS Commerce at three different businesses and through projects ranging from small (new connections via Fulfillment) to large (3PL integration with UPS SCS). Each interaction and individual that I've worked with has been focused on providing the simplest solution in a professional and thoughtful manner. The individuals at SPS go above and beyond to create partnerships, rather than transactional business relationships. SPS has helped me in more ways than I can count, from streamlining touchpoints, to improving inventory turns, to creating trusting relationships with our retailers. SPS Commerce's product and people make them an industry leader.
Helen
- Industry: Wholesale
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
-
Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
5
5
Reviewed on 12/09/2024
Great company with great people
We really enjoy the fact that they share knowledge and help educate us on any aspect of EDI we may have a question on. We have a great partnership with them.
Pros
The people we work with and their responsiveness to our needs. [sensitive content hidden] are the greatest. It is so nice to have American based help instead of foreign call centers.
Cons
Pricing, but on the other hand you get what you pay for in the long run.
Cesar
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Value for Money
1
Features
1
Ease of Use
1
Customer Support
1
1
Reviewed on 01/09/2020
Very Disappointed with SPS Commerce. I was misled and miss directed
Any other company would have done the right thing, showing that they value their customer's business, and stood behind their actions and refunded the money and helped correct what they caused. SPS chose to ignore the problem, blame us for choosing their recommendation, not penalize their "vetted" partner or try to recover any monies spent or try to make it right, and ultimately kept every dollar spent even though those services were ultimately never set up. I'm not sure which of those scenarios or outcomes I could possibly find the most value in SPS when you asked me to reconsider and find the value in your services. Hopefully, that will help you find the values that we couldn't in SPS services.
Pros
Full account termination notice was given in a timely manner to [SENSITIVE CONTENT HIDDEN] (customer service rep) in writing and over the phone. I have yet to receive a response from [SENSITIVE CONTENT HIDDEN] or your leadership team regarding how poorly we were treated, even after requesting one. It is clear SPS does not value our business, nor stand behind an awful software-recommendation handpicked by SPS for us, and part of their approved partners. SPS's recommendation cost our company over $50,000 for software that never worked and SPS services that were never used.
Cons
Actually I found out that SPS never even bothered going through with the testing or certification of the automated service which we were paying for. Then to offer just credit for money paid just for the SPS automation and offer no compensation or offer to help obtain some kind of refund from their partner told me all I needed to know. I have documenting my experience as a whole and writing this review. Even your own typed words of "services can be canceled at any time throughout your term (up to 60 days prior to your renewal date)" is truly misleading and factually inaccurate. When you put in writing "any time throughout your term" it means "any time throughout your term", and limiting any times during the term means I really can't do it any time.
Alternatives Considered
AgilironReasons for Switching to SPS Commerce
It is clear SPS does not value our business, nor stand behind an awful software-recommendation handpicked by SPS for us, and part of their approved partners. SPS's recommendation cost our company over $50,000 for software that never worked and SPS services that were never used.
Denise
- Industry: Wholesale
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5
5
Reviewed on 12/09/2024
RDS Manufacturing Inc
We have had a very good experience with SPS. We have used them for over 10 years and have never had any serious issues.
Pros
The friendly user interface. The quick response with questions and the chat feature.
Cons
The only issue is forms changing and maybe not letting us know.
Alternatives Considered
BilledReasons for Switching to SPS Commerce
Interface and documents , Our vendors also use Sps.
MacKenzie
- Industry: Consumer Goods
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5
5
Reviewed on 10/09/2024
Great for small brands looking to expand capabilities
Fantastic! Since leaving TrueCommerce EDI and doing all EDI transacting with SPS we have seen a huge decrease in chargebacks related to compliance, and it has more than justified the increased cost of doing business with SPS.
Pros
The ease of use and accessibility. The platform is incredibly user friendly and easy to learn, even if you are a novice with EDI. The support and quick responses and help on issues are a HUGE help as well. Being a small team, I am the only person who handles EDI, so having an expert ([sensitive content hidden] :)) I can reach out to directly and be able to assist with issues is truly wonderful. And all the folks we have worked with at SPS are so friendly, helpful, and transparent. They have helped us work through numerous issues and have provided incentive every time we grow our business with them. Thank you!
Cons
This is very specific, but with errors received on transactions, making the data easier to understand so I can try to fix myself without involving the support team, would be great. I only see code and data and that means nothing to me not having the knowledge of an EDI expert. I think it would be a great idea for SPS to have a line at the top when you click into the error that is an "error notice" and briefly explains the issue so that a non-EDI expert can understand.
Also, making the entry of cross-references a bit easier as it is very clunky and constantly kicks you out of what has been entered. For example, if I click into an item to edit and then save, the page defaults back to all customers and items instead of the choices I selected to filter it out.
