About Ricochet360
Ricochet360 pricing
Ricochet360 does not have a free version.
Alternatives to Ricochet360
Ricochet360 Reviews
Feature rating
- Industry: Insurance
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Richochet Farmers Review
Its been great. We can track sales, and the auto-dialer is a dream. No more producers looking through lists finding "the best lead". You just go online and thats it, they wait for someone to be on the phone.
Pros
This software has helped me track my leads and sales when others offered cannot.
Cons
you cannot customize much, unless you want to pay a consultation fee. I am happy to help and refer you to someone who can assist and implement quickly!!
- Industry: Insurance
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Ricochet CRM
It has been mostly positive and is constantly evolving. The only suggestion I would make is continued training for advanced system capabilities after working on the system for a few years.
Pros
One of the best features is when adding a new producer, they have a ready-made pipeline. It certainly helps when recruiting for new staff. The producers no longer need to plan out the day and try to figure out the best prospects to follow up with as the system cadence dials the best lead for them at any given moment. It prevents quoted prospects from slipping through the cracks.
Cons
It can be a complicated system when making changes. Fortunately, [sensitive content hidden] from [sensitive content hidden] are extremely helpful, intuitive and competent in implementing solutions and changes needed to make the system better fit our specific needs.
- Industry: Banking
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Ricochet 360 review
We no longer use this service. we were using it in a mortgage call center to manage leads and auto dial them as they came into our system. we ended up switching to five9 and incorporating with salesforce.
Pros
Software was overall pretty simple to use, and did the job in terms of auto-dialer systems and updating with leads as they are uploaded in real time.
Cons
Software interface seemed pretty dated and a little clunkly in appearance, it wasn't a very intuitive system sometimes and just felt like a 2nd tier phone system.
- Industry: Insurance
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Great Support!
Great System to Scale!
Pros
Really listens and builds the system towards your needs.
Cons
Was difficult at first to train staff, but once you get the rhythm it is smooth.
Alternatives Considered
RingCentral MVPReasons for Switching to Ricochet360
[sensitive content hidden] really tailored to my needs for my Agency and really supported me and my staff while scaling and growing.- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Best Automation Tool
Increased call time by 200% and outbounds dials by 250%. Incredibly efficient, easy to learn, and a valuable asset to the company.
Pros
Automates processes.
Easy to roll out.
Maximizes callers' efforts.
Cons
The software works perfectly. At this time everything is exceeding our expectations.
