About CallRail
CallRail pricing
CallRail does not have a free version but does offer a free trial. CallRail paid version starts at US$45.00/month.
Alternatives to CallRail
CallRail Reviews
Feature rating
- Used Daily for 1+ year
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Review Source
I can't imagine an easier, more efficient way to record and monitor your business calls.
I would use any other software for tracking phone calls in the work place.
Pros
Its the easiest software I have ever used in a professional setting where your business is able to record calls and play them back to multiple people. Many of us listen to them and are able to learn from them. Were also able to track whether or not they're a good lead for our business or not, which is super helpful to know and keep tabs on.
Cons
The one biggest con is you need internet access to listen to the call, which I understand but can be difficult at times. I dont really have many complaints about the software. Its great.
- Industry: Medical Practice
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Tracking phone calls with CallRail
I used CallRail for specially to tracking calls beacuse it tracking less than a minute.
Pros
We use mainly CallRail to traching phone calls . Not only that we can record phone calls. Have good customer service. Most important features is before answering the call CallRail Shows automatically us from where it comes from. Easy to use.
Cons
Much difficult to tracking calls comes from Facebook, instagram
- Industry: Marketing & Advertising
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Worst company ever! What a disaster
It has been a complete and total nightmare and it is impossible to someone who can provide solutions.
Pros
None whatsotever!, everything was near impossible using there service.
Cons
From the moment you call this company's sales department you will catch the feeling that something is not right. Wait till you speak to customer service. It is basically a DIY service, once you pay you are on your own. if you really care about your company you will not work with this company.
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Excellent Call Tracking Software
Most of my client's business transactions take place over the phone and CallRail has helped us track these "offline conversions" from our marketing efforts.
Pros
Being able to see the source from where callers and form submissions are coming from makes it helpful to see which marketing channels are performing better than others.
Cons
We are not able to connect phone calls that turn into customers.
- Used Daily for 6-12 months
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Review Source
I could'nt live without CallRail!
Pros
CallRail is always trying to add new features to the software to benefit its customers ease of use and come up with better options you potentially may want to use. I literally could not run my business without CallRail. Its extremely easy to use and flat out works at a great price.
Cons
The software does have minor bugs from time to time that do not impact the functionality, they are just annoyances. I would like to see upgrades on the reporting as well.
Response from CallRail
Hi Josh - Thanks for the great feedback! Our product team is interested to learn more about which upgrades to reporting you'd like to see. Are you able to send me a quick email to [email protected]?
Thanks!
Kate
