About CallRail
CallRail pricing
CallRail does not have a free version but does offer a free trial. CallRail paid version starts at US$95.00/month.
Alternatives to CallRail
CallRail Reviews
Feature rating
- Used Daily for 1+ year
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Review Source
I can't imagine an easier, more efficient way to record and monitor your business calls.
I would use any other software for tracking phone calls in the work place.
Pros
Its the easiest software I have ever used in a professional setting where your business is able to record calls and play them back to multiple people. Many of us listen to them and are able to learn from them. Were also able to track whether or not they're a good lead for our business or not, which is super helpful to know and keep tabs on.
Cons
The one biggest con is you need internet access to listen to the call, which I understand but can be difficult at times. I dont really have many complaints about the software. Its great.
- Industry: Hospital & Health Care
- Company size: 1,001-5,000 Employees
- Used Weekly for 2+ years
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Review Source
Functional and Easy to Implement
Pros
CallRail is easy to use, pretty intuitive, and does a great job overall with segmenting call volume.
Cons
If you have a complicated marketing system, CallRail can get overwhelmed with the dynamic number insertion and may provide contradictory information between "Sources" and "Numbers".
Alternatives Considered
CallTrackingMetricsReasons for Switching to CallRail
CallRail seemed like a better fit for our organizational needs.- Industry: Marketing & Advertising
- Company size: 11-50 Employees
- Used Daily for 6-12 months
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Review Source
Worst company ever! What a disaster
It has been a complete and total nightmare and it is impossible to someone who can provide solutions.
Pros
None whatsotever!, everything was near impossible using there service.
Cons
From the moment you call this company's sales department you will catch the feeling that something is not right. Wait till you speak to customer service. It is basically a DIY service, once you pay you are on your own. if you really care about your company you will not work with this company.
- Industry: Real Estate
- Company size: 2-10 Employees
- Used Daily for 6-12 months
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Review Source
Great for call routing but lacks greater functionality
Neutral
Pros
Intuitive call routing and recording capabilities
Cons
Lack of sms and mms capability on phone lines is impractical
- Industry: Marketing & Advertising
- Company size: 201-500 Employees
- Used Daily for 2+ years
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Review Source
Amazing tool to check the quality of calls by checking recording and monitor the calls
Most helpful for Digital team to track calls and check the quality of calls to determine the scope the lead. Fantastic to track the performance of the campaigns.
Pros
Setting up the tracking number is very easy and hide from clients. Apart from this, powerful tool to track the calls and generated reports are very insightful what deliver to client during call.
Cons
Sometime transcribing of calls is off means not matched with Audio, also support team is not very supportive
