About CallRail

CallRail makes it easy for businesses of all sizes to turn more leads into better customers. Serving more than 200,000 businesses worldwide, CallRail’s marketing analytics and business communications software delivers real-time insights that help customers market with confidence. CallRail has grown its award-winning platform from G2 top-rated inbound call tracking software to include form tracking, conversation intelligence, and business communications products. Fitting seamlessly into existing workflows, CallRail integrates with leading marketing and sales software including HubSpot, Facebook, Salesforce, and Google Ads and Analytics. Additionally, CallRail’s Partner Program offers affiliate, agency, and technology partnership opportunities, helping businesses earn, grow, and build with CallRail. CallRail makes it easier for its partners to expand services, attract customers with greater lifetime value, and share revenue from referral sales. CallRail has been featured on the Inc. 5000 fastest growing companies and Deloitte Tech Fast 500 lists for multiple consecutive years. The Atlanta-based company is powered by more than 300 employees committed to delivering incredible products. They’ve earned CallRail spots on Inc. Magazine’s 2018 and 2019 Best Places to Work list as well as the Forbes Best Startup Employers list in 2020. For more information or to view a demo of the platform, visit http://www.callrail.com.
CallRail Software - Conversation Intelligence
CallRail Software - Visitor Timeline
CallRail Software - Form Attribution
CallRail Software - Call Log
CallRail Software - Conversation Intelligence - thumbnail
CallRail Software - Visitor Timeline - thumbnail
CallRail Software - Form Attribution - thumbnail
CallRail Software - Call Log - thumbnail

CallRail pricing

CallRail does not have a free version but does offer a free trial. CallRail paid version starts at US$95.00/month.

Starting Price:
US$95.00/month
Free Version:
No
Free trial:
Yes

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CallRail Reviews

Feature rating

Value for Money
4.4
Functionality
4.4
Ease of Use
4.4
Customer Support
4.4
5 reviews of 161 View all reviews
Stephanie
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
4

5
Reviewed on 20/12/2017

I can't imagine an easier, more efficient way to record and monitor your business calls.

I would use any other software for tracking phone calls in the work place.

Pros

Its the easiest software I have ever used in a professional setting where your business is able to record calls and play them back to multiple people. Many of us listen to them and are able to learn from them. Were also able to track whether or not they're a good lead for our business or not, which is super helpful to know and keep tabs on.

Cons

The one biggest con is you need internet access to listen to the call, which I understand but can be difficult at times. I dont really have many complaints about the software. Its great.

Colin
  • Industry: Hospital & Health Care
  • Company size: 1,001-5,000 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
2
Features
4
Ease of Use
5
Customer Support
4

5
Reviewed on 22/01/2022

Functional and Easy to Implement

Pros

CallRail is easy to use, pretty intuitive, and does a great job overall with segmenting call volume.

Cons

If you have a complicated marketing system, CallRail can get overwhelmed with the dynamic number insertion and may provide contradictory information between "Sources" and "Numbers".

Alternatives Considered

CallTrackingMetrics

Reasons for Switching to CallRail

CallRail seemed like a better fit for our organizational needs.
Camilo
  • Industry: Marketing & Advertising
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
1
Features
1
Ease of Use
1
Customer Support
1

1
Reviewed on 22/11/2021

Worst company ever! What a disaster

It has been a complete and total nightmare and it is impossible to someone who can provide solutions.

Pros

None whatsotever!, everything was near impossible using there service.

Cons

From the moment you call this company's sales department you will catch the feeling that something is not right. Wait till you speak to customer service. It is basically a DIY service, once you pay you are on your own. if you really care about your company you will not work with this company.

Kathleen
  • Industry: Real Estate
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Features
3
Ease of Use
3
Customer Support
0

4
Reviewed on 23/10/2022

Great for call routing but lacks greater functionality

Neutral

Pros

Intuitive call routing and recording capabilities

Cons

Lack of sms and mms capability on phone lines is impractical

Verified Reviewer
  • Industry: Marketing & Advertising
  • Company size: 201-500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 04/08/2022

Amazing tool to check the quality of calls by checking recording and monitor the calls

Most helpful for Digital team to track calls and check the quality of calls to determine the scope the lead. Fantastic to track the performance of the campaigns.

Pros

Setting up the tracking number is very easy and hide from clients. Apart from this, powerful tool to track the calls and generated reports are very insightful what deliver to client during call.

Cons

Sometime transcribing of calls is off means not matched with Audio, also support team is not very supportive

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