About Sogolytics

Transform your organization's customer experience with the SogoCX platform. Meet customers where they are in their journey, pinpoint weaknesses, identify opportunities, and take action. With comprehensive analytical power at your fingertips, including Key Driver Analysis (KDA) you'll identify CX priorities based upon your customers' attitudes, needs, and behaviors.
Sogolytics Software - Survey Distribution
Sogolytics Software - Reporting
Sogolytics Software - CX Dashboard
Sogolytics Software - Survey Distribution - thumbnail
Sogolytics Software - Reporting - thumbnail
Sogolytics Software - CX Dashboard - thumbnail

Sogolytics pricing

Sogolytics has a free version and offers a free trial. Sogolytics paid version starts at US$25.00/month.

Starting Price:
US$25.00/month
Free Version:
Yes
Free trial:
Yes

Alternatives to Sogolytics

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SurveyLegend

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Qualtrics CustomerXM

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Microsoft 365

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Sogolytics Reviews

Feature rating

Value for Money
4.5
Functionality
4.6
Ease of Use
4.6
Customer Support
4.7
5 reviews of 706 View all reviews
María
  • Industry: Higher Education
  • Company size: 1,001-5,000 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
5

5
Reviewed on 01/11/2017

Fantastic

Data retrieval via survey for my PhD is faster, more convenient, more accurate, and much more professional.

Pros

What I really like about SoGo Survey is: 1) That you can create very professional-looking surveys and customize them as you like. 2) That it is quite intuitive and easy to use once you get used to the main functions and understand the terms they use to refer to each feature. 3) That it saves you tons of time on data analysis. 4) Last but not least, that they offer us students the possibility of using the software free of charge, thus saving us a lot of time and effort and ultimately boosting our research work For me, it's been a must during my PhD :)

Cons

The thing I like the least is the branching restrictions. I would love it if I could branch several questions on the same page. Also, the restrictions to the number of question display conditions you can set are also a bit annoying when you're trying to target a very specific population.

Jose
  • Industry: Higher Education
  • Company size: 201-500 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 07/04/2021

Easy, yet powerful and compreensive

I started using SoGoSurvey quite a few years ago for my Ph.D. project. The structuring of the main survey and the deployment of the same was done without too much of a learning curve. The documentation available on their website is concise and to the point, it never took me more than a few minutes to figure how how to use each feature. When lecturing I find it easy to get my students using the platform fast and correctly, allowing time for what really matters in my courses: the thought processes and the statistical treatment of the information obtained.

Pros

It has all the features that I use, or need, in a very intuitive platform that allows me to focus on my surveys and my research without unwanted distractions. I can use it on my PCs and on my iPad without issues or complications, making it a very useful tool whether I am deploying a survey or teaching my students how to structure or deploy one. The reporting features are getting better with each iteration, although I still tend to use the trouble-free export features to do my own statistical analysis.

Cons

Nothing, really. The frequent updates have been keeping ahead of my expectations.

Alternatives Considered

Google Forms

Reasons for Choosing Sogolytics

SoGoSurvey proved to be more powerful, and much easier to use. Aesthetics also helped, although that alone would not be a reason for the switch.

Switched From

SurveyMonkey

Reasons for Switching to Sogolytics

At least at the time, and it was about 10 years ago, Google Forms, although easy to use, was far less developed and far less sophisticated in the number of features and options.
khulood
  • Review Source
Value for Money
1
Features
5
Ease of Use
5
Customer Support
5

3
Reviewed on 21/04/2018

great experience

Pros

I like the design of the website and the way we can work on it . and it was easy to distribute the survey in several ways. I enjoyed the great fun of working on this site. I also heard about the different tools that made the questionnaire distinctive. I will like to use this website in my all research and assignment during my three left semesters at Zayed University, and I will advise my friends and college mate to use it also. This website encourages the student to well done their assignment in professional and academic style. love this website a lot.

Cons

I find it defect to collect Data its need to well understand and it takes a lot of time for me to understand the process of collecting Data after the distribution of the survey. Also we send the survey to many people and for example we send it to time I don't find I way to delete the extra one, so it will be better if an option added which about if the survey sent out before to the same email it cant send again so we will not be chosen to send it by mistake twice to same people.

Faezal Bin
  • Industry: Education Management
  • Company size: Self Employed
  • Used Daily for Free Trial
  • Review Source
Value for Money
0
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 24/11/2022

Intuitive and ease of use!

Since I am working on my research project, I have tried other applications to construct my questionnaire. Sogolytics has the most desired expectation in terms of ease of use and super customer service. The responsiveness of the chat function needs to be praised! kudos!

Pros

The application is really user-friendly with an intuitive UI. The exchange between pages is really smooth and you can easily leave your work for a while and go back.

Cons

Hard to think about one but perhaps it's the need for quicker processing time when clicking on the link to start the survey. I feel like there is a tad of downtime.

Cindy
  • Industry: Performing Arts
  • Company size: 51-200 Employees
  • Used for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 26/12/2019

User Friendly Software and Responsive Company

SoGoSurvey has exceptional customer service!!! This is the biggest reason I would choose to use SoGoSurvey. I LOVE the ease of building surveys, saving questions to use later, copying surveys to use again with minor edits, testing surveys, and looking at survey results. With the free non-profit upgrade we are able to get all the survey results we need to help our organization improve and meet the needs of our community. Downloading survey results is easy and the format of the results makes it easy to evaluate our results. Having used this survey company for a little more than a year, currently I have no reason to look for another survey company to use.

Pros

Being able to save questions in a question bank, copy surveys to re-use after editing, and reviewing the survey before sending are wonderful features. I can send test surveys to others for review as well. Free upgrade for non-profit does increases our survey limit so we don't worry about losing survey results because we reached our limit. Customer service is the best with responses almost the minute you ask for help!!! This is huge for me! I hate waiting day(s) to get answers to solve problems I may encounter. I haven't had very many problems with SoGoSurvey, so I don't contact them often, but the few times I have, they have always responded promptly. We can download all the results we need, no need to print it all up in order to share with members of our organization.

Cons

Getting a QR code was not as intuitive as SurveyMonkey, but their customer service easily bypassed this problem. The benefits of SoGoSurvey heavily outweigh the few things I liked slightly better about SurveyMonkey. The first year we applied for the free upgrade we needed to provide a review of their product. Because we had not used them before this was a problem, but the company was willing to work with us on this so that we could provide an honest review.

Response from SoGoSurvey Enterprise

Cindy, thank you for such a thorough review! We are so happy to support non-profits like yours.

I have passed along your accolades to our support team. I know they will be very appreciative! :)

Replied 02/01/2020

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