About SoGoSurvey

Transform your organization's customer experience with the SoGoCX platform. Meet customers where they are in their journey, pinpoint weaknesses, identify opportunities, and take action. With comprehensive analytical power at your fingertips, including Key Driver Analysis (KDA) you'll identify CX priorities based upon your customers' attitudes, needs, and behaviors.
SoGoSurvey Software - SoGoSurvey Reports
SoGoSurvey Software - SoGoSurvey Sample Surveys
SoGoSurvey Software - SoGoSurvey Customer Experience Dashboard
SoGoSurvey Software - SoGoSurvey Distribution
SoGoSurvey Software - SoGoSurvey Omni Segmentation Report
SoGoSurvey Software - SoGoSurvey Designer
SoGoSurvey Software - SoGoSurvey Reports - thumbnail
SoGoSurvey Software - SoGoSurvey Sample Surveys - thumbnail
SoGoSurvey Software - SoGoSurvey Customer Experience Dashboard - thumbnail
SoGoSurvey Software - SoGoSurvey Distribution - thumbnail
SoGoSurvey Software - SoGoSurvey Omni Segmentation Report - thumbnail
SoGoSurvey Software - SoGoSurvey Designer - thumbnail

SoGoSurvey pricing

SoGoSurvey has a free version and offers a free trial. SoGoSurvey paid version starts at US$299.00/year.

Starting Price:
US$299.00/year
Free Version:
Yes
Free trial:
Yes

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SoGoSurvey Reviews

Feature rating

Value for Money
4.5
Functionality
4.6
Ease of Use
4.6
Customer Support
4.7
5 reviews of 694 View all reviews
Richard
  • Industry: Machinery
  • Company size: 2-10 Employees
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
0

5
Reviewed on 08/07/2022

Excellent software, if a little pricey

My company has implemented SoGoSurvey for customer and employee feedback, and I have been very impressed with the analytics and data services which give more information about the performance of surveys than any other platform I've seen.

Pros

The analytics dashboard is very informative and gives a lot of insight into the performance of your survey campaign. This is a practical feature that is somewhat lacking in other similar services.

Cons

The monthly price is noticeably high, and while they do offer a lot of features and customer support, the price-tag is enough to give anyone pause.

Verified Reviewer
  • Industry: Higher Education
  • Company size: Self Employed
  • Used for Free Trial
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 17/04/2020

Friendly user

On my way to create a survey. I am suggested by my senior about SoGoSurvey. Great experience with SoGoSurvey and having some assists from SoGoSurvey chat. It's really friendly user. Thanks for making my life easier with SoGoSurvey ­čĹŹ­čĹŹ­čĹŹ

Pros

- Quick respond from SoGoSurvey chat
- Structured and well-organized software
- Easy to use with the guide of Tooltips and samples
- Friendly survey tools with nice graphic design

Cons

So far so good. Still on my way to explore the beauty of SoGoSurvey

Response from SoGoSurvey Enterprise

We're always happy to help! Enjoy your continued exploration of the platform. :)

Replied 24/04/2020
Scott
  • Industry: Nonprofit Organization Management
  • Company size: 2-10 Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
0
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 13/07/2022

Well done!

Greatly appreciated and would easily recommend.

Pros

I love the ease of creating surveys in this software. The logic is great for helping collect concise and usable data.

Cons

Individual reports on the web browser can be difficult to use. However, individual or Omni reports are easy to see on the iPhone app.

Verified Reviewer
  • Industry: Information Services
  • Company size: 5,001-10,000 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
1
Features
3
Ease of Use
3
Customer Support
4

3
Reviewed on 30/01/2019

Online survey tool that relies on most other competitors for it's product features

Good for use, heavy on pockets!

Pros

Customer support is the main thing that I can talk about this survey software.
There are a bunch of people who constantly reply to our queries and issues, and get them fixed at high priorities when required.
The overall user interface is decent, although, it cannot be compared to the other brands.
It provides a wide variety of functionalities and tools and thus seems really great as and overall application. (All under one roof).
However, this sometimes looks densely populated when you are looking for one specific function and you have a lot of ways to do the same thing.
Creating and distributing surveys is the most basic part, but the reporting features makes the application really stand out!

Cons

It copies a lot of other survey tools and tries to replicate their premium functionalities.
The product management team seems to be pretty ordinary with their thinking and cannot go out of the box to widen the scopes of this application.
The tools are way too expensive and no comments on how their overall performance or scalability measures are!

Michael
  • Industry: Nonprofit Organization Management
  • Company size: 2-10 Employees
  • Used Monthly for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 26/04/2022

Collecting a mix of quantitative and qualitative feedback - 30 developing country health...

We did a review and synthesis of 200 tropical disease research projects across institutions in 30 developing countries. We wanted to collect a range of information, including: their experience with the program, suggestions for improvement; sharing of tools they developed and learning that have potential for transfer to benefit counterparts in other countries.

Pros

I am not well versed in using this kind of tool. I found SoGo Survey easy to figure out, set up and rollout.
The SoGo support services are very professional and staff seem to be always available - both on the chat and for phone calls. The supporting videos are well done and enabled us to quickly learn how the tool works and configure it to our needs. Generally easy to figure out and use, especially for non-specialists like us.
The data that was output in tabular form gave us a rich 'knowledge base' that was the basis of a credible final report.

Cons

We chose the premium package 'pay as you go', as we changed our minds as the project progressed, we kept the package for one year, which was more expensive than we planned. Next time we will opt for the yearly subscription, which is a more cost effective option.

Alternatives Considered

SurveyMonkey

Reasons for Switching to SoGoSurvey

I liked the way SoGo was presented on the website (a very friendly impression) and in the interaction with the staff as we investigated which survey tool to use.

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