About AVOXI

AVOXI Genius is a cloud-based call center solution that helps small to large enterprises streamline customer service operations and manage business communications. It comes with a centralized dashboard, which enables users to track inbound calls and monitor sales activities using key performance indicators (KPI). Key features of AVOXI Genius include role-based access, voicemail transcription, call recording, alerts/notifications and member management. It lets businesses utilize the automated attendant module to transfer calls to other extensions without requiring an intermediate operator. Additionally, administrators can configure system settings to manage interactive voice response (IVR) menus and routing options. AVOXI Genius enables enterprises to track call dispositions and maintain customer information using summary notes. Pricing is available on monthly subscriptions and support is extended via live chat, phone, email and other online measures.
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AVOXI pricing

AVOXI does not have a free version but does offer a free trial. AVOXI paid version starts at US$19.99.

Starting Price:
US$19.99
Free Version:
No
Free trial:
Yes

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AVOXI Reviews

Feature rating

Value for Money
4.6
Functionality
4.7
Ease of Use
4.7
Customer Support
4.8
5 reviews of 50 View all reviews
Robert
  • Industry: Telecommunications
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 21/09/2020

AVOXI Genius is the best option for your IPBX and DID needs

Avoxi Genius is definetely the best software for Voice over IP. You can manage everything you need to get your IPBX and your DID numbers work!

Pros

The software has great features that help you manage all your DID needs. You can add new DID´s, get special offers, get analytics and all the information you need to get the most of your IPBX

Cons

Everything is great. I will maybe improve the customer support a little bit

Response from AVOXI

We love to hear you've had such a great experience with AVOXI! Thank you for the feedback!

Replied 28/09/2020
Capucine
  • Industry: Banking
  • Company size: 10,000+ Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 29/09/2020

Avoxi is the best for this service on the market

Avoxi is making possible real time communication cross countries, with a specifically good quality of calls and very low costs. Especially over this covid crisis when travelling has become impossible, Avoxi is litterally saving our business projects.

Pros

In comparison to other similar services existing on the market Avoxi defintely makes a difference on every level. The price and quality of communication are the real plus. The options management is also very easy and a special mention for the GREAT customer service, which is rare enough nowadays and should be congratulated when good.

Cons

For the use of our project this service is perfect, nothing seems negative about AVOXI to us

Alternatives Considered

Vonage Business Communications

Reasons for Switching to AVOXI

Vonage was a disappointment in terms of quality of service, prices and very bad customer service. Avoxi made a difference in terms of costs and as soon as I talked to Avoxi's customer service I felt respected as a client so that what made me sign up. Now after almost a year with Avoxi I am even more satisfied as the service is great.

Response from AVOXI

Capucine - Thanks so much for the fantastic review. We really appreciate your feedback.

Replied 14/10/2020
Utku
  • Industry: Information Technology & Services
  • Company size: 11-50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
1
Features
2
Ease of Use
2
Customer Support
1

1
Reviewed on 16/05/2020

Fraudulent charging

We paid for 4 months but could not event use the system successfully for one full day. When we asked for refund, they never replied and continued charging. We deleted our account and deleted our credit card details, they continued to charge by using cc records! We had to cancel the cc in order to escape from this trap. We keep all these emails and records just in case anyone object to these comments.

Pros

It seemed cheap at first. After months we see that this is the trap.

Cons

Very low voice quality. Not stable operation (None of the calls were received for few days). Almost no support. (If you reach them from Linkedin, you may luckily receive some irritating replies)

Steve
  • Industry: Computer Software
  • Company size: 201-500 Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 23/08/2022

Terrific Customer Service

AVOXI has always been my go-to provider for international (ie: outside North America) phone numbers. I do not generally write reviews, but was very pleased and a bit surprised to see the level of responsiveness from their Support team on new phone number requests and a billing change.

I don't recall this being the case a couple years ago, so kudos to the management/leadership team for those little changes that make all the difference.

Pros

Very easy to procure new international phone numbers. Admin portal is visually appealing and easy to navigate. Prices are reasonable and no hassles with downgrading to a lower monthly plan.

Cons

Voice quality issues happened at last company (2+ years ago), but so far current usage at new organization has had zero problems.

Alternatives Considered

RingCentral MVP

Reasons for Switching to AVOXI

Ease of procurement for international phone numbers.
Dhanalakshmi
  • Industry: Computer Software
  • Company size: 501-1,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 08/04/2022

One stand solution for Call centres

Overall experience is WOW & excellent. It has helped meeting our requirement to make calls to other countries residing in India. We assumed we may face network issues & call quality issues in beginning but AVOXI proved it wrong.

Pros

AVOXI is a very simple platform which is very easy to understand, configure settings and use it. The platform enables self-reliance and very less dependency on support team would require for configurations. Agent platform is also very simple to use. There are integrations available like Teams, CRMs etc. which makes the life simpler. Overall, its a WOW experience with AVOXI :)

Cons

There are no such features which I liked least about this software.

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