4.6
Overall rating
Reviews

4.6
Overall rating
Reviews

About ReachMail

ReachMail is a cloud-based marketing solution that enables businesses to create, deliver and track multiple email campaigns from within a centralized dashboard. It lets marketers utilize Litmus preview functionality to test email designs across various platforms such as iPhone/Android devices, Gmail and more, improving content quality of campaigns. Key features of ReachMail include A/B testing, WYSIWYG email editor, analytics, mailing list management, autoresponders and web forms. It comes with a drag-and-drop interface, which allows businesses to design marketing content for targeted audiences using list segmentation and engagement reports. Additionally, professionals can utilize a spam checker with Barracuda and Apache SpamAssassin integration to filter and identify problematic keywords or URLs. Using an application programming interface (API), users can connect ReachMail with Zapier to facilitate integration with several third-party systems. The solution is available on monthly subscriptions and support is extended via phone, email and other online measures.
ReachMail Software - ReachMail account overview
ReachMail Software - ReachMail summary reporting
ReachMail Software - ReachMail event based calendar view
ReachMail Software - ReachMail message builder
ReachMail Software - ReachMail geographic distribution
ReachMail Software - ReachMail account overview - thumbnail
ReachMail Software - ReachMail summary reporting - thumbnail
ReachMail Software - ReachMail event based calendar view - thumbnail
ReachMail Software - ReachMail message builder - thumbnail
ReachMail Software - ReachMail geographic distribution - thumbnail

ReachMail pricing

ReachMail has a free version and offers a free trial. ReachMail paid version starts at US$9.00/month.

Starting Price:
US$9.00/month
Free Version:
Yes
Free trial:
Yes

Alternatives to ReachMail

ReachMail Reviews

Feature rating

Value for Money
4.7
Functionality
4.3
Ease of Use
4.4
Customer Support
4.6
5 reviews of 69 View all reviews
Murray N
Murray N
  • Industry: Nonprofit Organization Management
  • Company size: 1,001–5,000 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 16/06/2022

Great mass email application

We distribute emails to our 2500 Canadian members weekly.

Pros

Reach Mail is easy to use and very inexpensive.

Cons

Online editor could be easier to use. Sometimes the fonts don't transfer over from other apps.

Alternatives Considered

Mailchimp

Reasons for Choosing ReachMail

Outlook could not handle 2500 addresses easily & Mailchimp was too expensive for this number of members.

Switched From

Microsoft Outlook and Mailchimp

Reasons for Switching to ReachMail

Reach Mail was less expensive

Response from ReachMail

Thanks so much for your review.
Our editors only support Websafe fonts for maximum compatability. Please contact support for further assitance.

Replied 27/06/2022
Shantelle
  • Industry: Information Services
  • Company size: 201–500 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
5

5
Reviewed on 22/11/2019

Great platform for small businesses to get their messaging out

ReachMail provides our association with a user-friendly process for getting communications out to our members, and it had a great analytics system for us to monitor and identify who is engaged, and what content interests them.

Pros

Templates and user-friendly features make it possible for anyone to create great communication without any programming background.

Cons

I sometimes have difficulty with formatting text, and controlling the spacing details in the rows. Perhaps this is a lack of training and expertise on my part - but that is a frustration for me.

David
  • Industry: Publishing
  • Company size: Self Employed
  • Used for 2+ years
  • Review Source
Value for Money
0
Features
4
Ease of Use
3
Customer Support
2

3
Reviewed on 23/10/2018

Very good but room for improvement

I don't have business problems as such. I'm a writer selling and marketing books and I use a number of service providers. Reachmail is one of the better ones but could be much better.

Pros

5,000 subscribers (better than most of its competitors). The reporting and sending process is straightforward.

The site is basically good to use. The list cleaning system is particularly useful. It's always tricky to keep lists clean. If the system had a way of recognising spam traps that may inadvertently appear it would be a major step forward.

Cons

Deleting the entire list of subscribers when desired is cumbersome. You have to copy and create another list and fiddle around.

The WYSIWYG editor is not as good or sophisticated as some. I'm using it now (taken a break to fill in this survey). I can't insert margins around photographs (you enter figures, try to do it and image vanishes). Boxes appear and you can't get rid of them. A row of boxed symbols has now appeared which is new to me. They just get in the way. Take a leaf out of Mailchimp.

It's also hard to check and see if the autoresponder works. It does, because a list is added to, but to amend it is not easy. And it's impossible to actually SEE a form you already created.

Response from ReachMail

David,

Thank you for your comments. We are working on enhancing the AutoResponders based on customer feedback. We have made some improvements in the past few weeks and more are pending in the near term. Feel free to let us know what you need. We always appreciate customer input.

List deletion is very simple. Just select the list and click the big red DELETE button. In your case, however, all your lists are tied to your drip campaign AutoResponders. Deleting them would break your drip campaigns. Our system is just preventing you from breaking your campaigns in this case.

For message design, we recommend you upgrade to the Message Builder we added about a year ago. It's a drag and drop editor that's a lot easier to work with that standard WYSIWYGs and it will always build mobile friendly messages. The WYSIWYG editor is still around for those with advanced knowledge of HTML and CSS, but for those that aren't experts, the Message Builder will do all the heavy lifting for you!

Replied 26/10/2018
Lee
  • Industry: Online Media
  • Company size: Self Employed
  • Used Monthly for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
5

5
Reviewed on 21/06/2022

Cost effective and fairly easy to use

ReachMail has been useful in sending out and tracking enewsletters for more than five years for me.

Pros

List management and clean-up is very helpful, as is the ease of importing new addresses as clients ask to be included. Makes creating each email newsletter easy and consistent since you can duplicate the entire email and just re-do the new information. The reporting feature is very helpful.

Cons

Sometimes the steps to take in creating a new campaign can be confusing, and there is no easy way to go back and correct typos etc. in labels. I dislike that some of the earliest campaigns are no longer accessible.

Alternatives Considered

Mailchimp

Reasons for Choosing ReachMail

Too difficult to manage things.

Reasons for Switching to ReachMail

Does what I need it to do in the most effective way at the best rate.

Response from ReachMail

Thank you so much for the review.

We're always looking for ways to make our product better and easier to you. Please contact support about the issue with going back and correcting types and they'll be happy to help with using the product or request enhancements to make the product easier to use.

Replied 27/06/2022
Verified Reviewer
  • Industry: Financial Services
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
4
Features
5
Ease of Use
4
Customer Support
5

5
Reviewed on 04/08/2022

ReachMail is a solid emailing platform

I will recommend this solution to our menagment and I want to use it in the future.

Pros

I think it is easy and intuitive to compose the first email. I like the ability to track and review data, like bounce statistics for my emailing campaigns. The reporting part is working well in this application. Tech savy and no-technical users can feel embraced by this solution. I like the message builder with drag and drop option.

Cons

I think the template library could have newer, fresher designs. We could also use more of best practices videos and tutorials to get the most out of this solution.

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