About Power Diary

Power Diary is online practice management software for health clinics, and includes calendar management, automated appointment reminders (SMS or email), treatment note templates (which can be configured to your needs), online forms, client database, client invoicing, waiting lists, online bookings (link to this through website), 2-way SMS chat, Telehealth, an in-platform practice operations manual, and more. Power Diary streamlines administrative work for health clinics and is popular with physiotherapists, psychologists, speech therapists, podiatrists, massage therapists, naturopaths, osteopaths, chiropractors, counselors and other health practices. Our customers range from solo practitioners to large, multi-location practices. Power Diary aims to provide practice management software that makes running a practice easier, simpler and more rewarding. It integrates directly with Xero, Mailchimp, Stripe, Physitrack and others. All Power Diary features are included at all pricing levels. Pay monthly, as-you-go, with no setup fees or contracts! We also include free, unlimited support- via email, live chat through your Power Diary account or through scheduled phone or Zoom calls. Transferring your data to Power Diary is simple too- our team will even handle it for you for free!
Power Diary Software - Simple In-Platform Telehealth
Power Diary Software - 2-way SMS and Automated SMS Appointment Reminders
Power Diary Software - Invoicing and Payments
Power Diary Software - One-Click Appointment Management
Power Diary Software - Waitlist Management
Power Diary Software - 100's of Treatment Notes
Power Diary video
Power Diary Software - Simple In-Platform Telehealth - thumbnail
Power Diary Software - 2-way SMS and Automated SMS Appointment Reminders - thumbnail
Power Diary Software - Invoicing and Payments - thumbnail
Power Diary Software - One-Click Appointment Management - thumbnail
Power Diary Software - Waitlist Management - thumbnail

Power Diary pricing

Power Diary does not have a free version but does offer a free trial. Power Diary paid version starts at US$21.67/month.

Starting Price:
US$21.67/month
Free Version:
No
Free trial:
Yes

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Power Diary Reviews

Feature rating

Value for Money
4.4
Functionality
4.4
Ease of Use
4.5
Customer Support
4.6
5 reviews of 136 View all reviews
Jordan J.
  • Industry: Health, Wellness & Fitness
  • Company size: 5,001-10,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 04/12/2019

Personal Trainer(s) Appointment Portal

All personal trainers appointments in one place. Payment processing makes it easy for clients to pay for their personal training sessions. Clients profile details are located in this app. Makes it easy for personal trainers to refer to specific client.

Pros

I keep track of multiple personal trainers in one portal. Clients book online. Clients can process their personal training payments online. Power Diary shows every personal trainers available time slots.

Cons

Need note security. One personal trainer should not be able to see another personal trainers client notes.

Response from Power Diary

Thanks for the great review Jordan! With the Notes access - if you go to Setup > Users and untick "Access all Client Session Notes" for your users then they won't be able to access other PT's client notes. - Damien

Replied 15/12/2019
Natalie
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
5

4
Reviewed on 29/08/2019

Power Diary helps me save time

I don't have any double handling...I can email clients and other health professionals straight from the software which links to the respective client's file.

Pros

Tailored client note functions, easy accounting with feeds to Xero, and a willingness to look at adaptations to suit the needs of my business.
Also, support by Australian's which is thorough, quick and friendly.
Client Portal

Cons

Still a few aspects of the note forms requiring changes to make extra helpful notes for my clinic.

Alternatives Considered

Timely

Reasons for Choosing Power Diary

Greater capabilities for my business type.

Switched From

Fresha

Reasons for Switching to Power Diary

Recommendations from other people in the industry and from other Allied Health professionals.

Response from Power Diary

Thanks for the great review!
- Damien

Replied 01/09/2019
Mohammed
  • Industry: Health, Wellness & Fitness
  • Company size: 11-50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
3
Features
4
Ease of Use
1
Customer Support
1

2
Reviewed on 14/08/2020

Potentially good product, with some flaws and terrible support.

So far - poor, not only is the support not great, the client onboarding features are limited i.e. i wanted to collect address dob, etc, but the process to do this is very long winded.

Pros

The Telehealth feature - otherwise all other features are similar to other booking apps we have used previously.

Cons

The support, they are very keen to send you articles that only solve part of the issue rather than try to understand and trouble shoot with you. I am an active user who recently asked why my calendar didn't sync to google -i am now on email exchange number 17 and still no resolution - no way to run a business.

Alternatives Considered

Calendly

Reasons for Choosing Power Diary

Primarily telehealth feature, but the other aspects Bookly was actually superior, especially support.

Reasons for Switching to Power Diary

I regret it, i am now looking at calendly again.
Fran
  • Industry: Medical Practice
  • Company size: 11-50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 13/08/2019

Easy to use, great functionality, responsive team

We moved from Front Desk PM to Power Diary after 12 years. We were naturally anxious about how the information would be migrated to the new system, and whether the system would be able to handle the frequent, high intensity use our multi-practitioner, multi-disciplinary team demands. We have 42 users, and 29 practitioners so we needed a system that was responsive, adaptable and customisable and easy to use. Power Diary has been all these things in the two weeks we have used it, and anything we couldn't use the team were an email (and a phonecall) away, fixing issues for us, helping us navigate and making our lives easier.

Pros

The flexibility of the product and the willingness of the support team to take on suggestions for improvement or tweaks that would improve functionality further.

Cons

Would love to drill down a bit more on the toggle restrictions but will be passing that suggestion on.

Response from Power Diary

Hi Fran,
So glad to hear that your transition from Front Desk to Power Diary has been positive! We're importing data from all kinds of systems but it's often a point of concern for those making the change. And yes, please do pass on your ideas for further improvements - our development team is making updates all the time.

Replied 19/08/2019
Sue
  • Industry: Alternative Medicine
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 28/05/2019

Does it all

Like how I wrote in the pros, I just love that Power diary does everything I need to run a business and there's scope for even more than what I need should my business grow and use more staff etc. I have often read about other practitioners frustrations about their (different) software program but I never have these same issues so power diary must have got all these things sorted. Plus the staff get back to you quick should you need help finding out how to do something. Talking of staff, they were amazing at helping me transfer all my old file details across when I first set up in Power Diary, otherwise it would have been a huge mission, especially putting all my stock into the system.

Pros

I Love the ability to integrate all aspects of running a naturopathic business from the diary, email confirmations, text messages that remind the client, invoicing, connecting with xero accounting, allowing my accountant access to the stuff she needs but nothing else, total lockdown of clients session info once saved, or save in draft mode if additional info needed to be added after an email, all details in the one place including any correspondence I have with client, ability to send birthday messages and newsletters in bulk, stock inventory and can even take payments. Really, the list goes on...

Cons

I think the only things I don't like is that you need to use quite a few clicks to get to different places rather than hover with mouse and get an instant dropdown box, but then even my bank is like that and I'm a bit fussy with easy tech stuff. Really, it's not an issue and has been getting better over the years.

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