Wingman

Pros

The software is very intelligent and needs minimal human efforts. Joins the calls automatically and hassle-free recordings without being worried about missing any recordings for future references.
The other best part is that the recordings can be heard from the audio or viewed as a chat which makes it easier for any future references.

Cons

The only thing so far is that if you schedule a call for a certain time but start prior to 15-20 mins - wingman sometimes doesn't record it.

Pros

Where do I begin? Wingman has made my life as Head of Sales Enablement so much easier and more effective. My favorite feature is having the ability to create game tapes and snipping them directly from the transcript instead of previously using screen recording tech to replay and capture that moment again. Another one of my favorite features is having the ability to create a snippet and/or add a comment and send that particular part directly to a channel or person in Slack. This has helped our org out tremendously when it comes to managing projects. Last thing that I think goes un-noticed is when you download the desktop app you can actually bookmark parts of a live call you are in and then easily go back to that moment. That might be the biggest feature you cant live without if you are always on Zoom Calls and want to remember a particular part in the call

Cons

from what I've experienced so far there hasn't been something that has popped up yet that I think they need to add. Wingman has been a terrific product

Alternatives Considered

Reasons for Choosing Wingman

Switched From

Reasons for Switching to Wingman

Pros

makes recording sales calls easycall analytics are useful - especially talk ratio

Cons

unreliable transcription - written transcripts are not accurate and unreliable to send/ use in formal contexts

Pros

There are so many things that I like about Wingman. I am going to drill down to each feature that I like.Dashboard - Gives us an idea of how many calls were made and we can filter them as per the duration. We can sort them as per the talk/listen ratio and the longest monologue in a call. This gives us insights into what can be improved in further calls.Game Tapes - I use this a lot to help the new joiners understand how to handle objections by looking at the previous calls, how to pitch our product to the customers, how to position ourselves etc.Battlecards - I like how the battle cards pop up when we mention a competitor.Overall, Wingman is very easy to set up and you can almost see the results instantly on how it's going to help you analyze the calls and give you insights.

Cons

Sometimes, the dialects get mismatched and we can see that clearly when we go back and look at our call recordings. Although this rarely happens, there is still room for improvement to perfect this.

Pros

Love being able to watch meetings on fast speed, comment for coaching, and move on. It's so much better than other ways we were coaching before, with manual zoom recordings.

Cons

The ONLY feature missing is the ability to view meetings live as they happen, via Wingman. Gong has that, but there is a 45 second delay which makes it effectively useless.