About Ricochet
Ricochet pricing
Ricochet does not have a free version but does offer a free trial. Ricochet paid version starts at US$129.00/month.
Alternatives to Ricochet
Ricochet Reviews
Feature rating
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Best software you'll use
Fantastic and I recommend them to everyone. Great guys, they know the business. Their software has made my life so much easier
Pros
The customer support, interface, and ease of use. You really can't go wrong. These guys takes feedback and make changes based on users suggestions.
Cons
The only thing I currently dislike is that when I want to change the status of multiple items I have to do it one by one.
Response from Ricochet
Hey Alexandria, thanks for the 5-star review! We are so glad we can make your life and business easier to manage.
Bulk editing product status and a few other elements is actually super high on our development list! We are expecting to work on that immediately after publishing the iOS app this winter. Stay tuned!
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Rico Cosign Review
Overall a good experience. Customer service is prompt and helpful 9 times out of 10. It is only occasional that a problem cannot be fixed but just tolerated.
Pros
Ability to Organize Consignment Items.
Multiple updates
Sleek design
Cons
Some of the data analytics are lacking
-Sales by product are only for store inventory. (i would like to be able to search consignment items as well)
Clickable links are missing in some menus but available in others. (i.e clicking sale # to generate a receipt)
There are a few other small hiccups like this that seem hard for the developers to change so they end up waiting for other users to make a request.
In an update old items that had been sold as expired now show up on batched consignor payouts. While this is honest it is slightly off-putting to a consignor to see this. I think it would be better to just leave 0% items off of a payout. (I can manually take these off a payout but it is time-consuming)
Sometimes features I enjoyed in an old version were dropped in an update
I would like to see sales by hour of past days.
Sometimes glitchy (could be our computer)
Alternatives Considered
ConsignProReasons for Switching to Ricochet
We knew Ricochet was a newer company so we were aware of the fact that we would be able to ask for changes and potentially benefit from them. Customer service was also a big consideration.- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Ricochet user
Pros
Ease of use, accessibility of customer support on weekdays, the price is fair, lots of features.
Cons
Unless this isn't a software issue (and instead is a lack of knowledge on the user's part) I don't care for how small the print is on the stickers we print to put on our inventory.
Response from Ricochet
Thanks for the feedback, Darla. We're sorry that the print is too small for your labels. As we build more label templates, there may be a way we can give you the option to increase the font size.
- Industry: Arts & Crafts
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Very Functional Ricochet Consignment Software
We have a complex non-profit consignment art business in which inventory turns over completely each month or every two months. We are also staffed frequently by volunteers. This software has provided a much needed view into exactly where our business income comes from and it enables us to make better and quicker business decisions.
Pros
This functional software is easy to learn and easy to use with a quite complete Help section. There is a lot of capability built into the software which allows for many categories ans stores. The consignment versus store inventory is a nice bonus.
Cons
Being able to send sales reports to Quickbooks is non-existent. Being able to sort on Consignment inventory versus Store Inventory is also lacking. It would also be very helpful to be able to run a report on the top-selling consigners weekly and monthly, as well as the top customers daily and weekly.
Response from Ricochet
Building a comprehensive online support center was one of our largest endeavors last year. We're so, so glad it's working well for you. Thanks, Dawn!
- Industry: Apparel & Fashion
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
One of the easiest consignment software!
We have no problems at all, everybody we talk to is super nice and answer our questions asap. Thank you guys for always being really helpful and quick about it.
Pros
The software is easy to handle and probably the easiest also.
Cons
There's a few small things like not being able to put 1 item description with multiple sizes from different consignors. Wish we could do the same thing like Shopify has with Instagram where you can tap on the item on your feed and it'll take you straight to our website.
Response from Ricochet
Hey Abraham, thanks for the review! 5-stars!
We are actually working on a pretty hefty web-integration that will empower you to list and sell directly from Instagram. It should be coming soon!
Thanks for the feedback!
