About Ricochet
Ricochet pricing
Ricochet does not have a free version but does offer a free trial. Ricochet paid version starts at US$99.00/month.
Alternatives to Ricochet
Ricochet Reviews
Feature rating
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Best software you'll use
Fantastic and I recommend them to everyone. Great guys, they know the business. Their software has made my life so much easier
Pros
The customer support, interface, and ease of use. You really can't go wrong. These guys takes feedback and make changes based on users suggestions.
Cons
The only thing I currently dislike is that when I want to change the status of multiple items I have to do it one by one.
Response from Ricochet
Hey Alexandria, thanks for the 5-star review! We are so glad we can make your life and business easier to manage.
Bulk editing product status and a few other elements is actually super high on our development list! We are expecting to work on that immediately after publishing the iOS app this winter. Stay tuned!
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Best Consignment System Out There!
It makes a HUGE difference to have my consignors have access to their accounts online so they can keep track of their items if they want to. I am more saving time and energy than I realized I would.
Pros
I love how easy it is to use, and all the tutorial videos available so I can spend less time training my staff. I love how available the developers are to help when I have a question or an issue. I love all the stats and data they offer so I can easily track my top customers and consignors and stay on top of sales goals.
Cons
There are the occasional glitches but the team addresses them right away. It's also a bit expensive with the monthly fees compared to the one time purchasing price of the other consignment software options I have used, but you do get MUCH better service for the price. It would be nice as a small business to have a more affordable option, but I get why it costs what it does and I'm committed now!
Response from Ricochet
Glad to have Trilogy on board, Heather! We understand that not every store can make monthly payments for software, but it seems that the benefits definitely outweigh the cost. Thanks, for the review!
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Ricochet user
Pros
Ease of use, accessibility of customer support on weekdays, the price is fair, lots of features.
Cons
Unless this isn't a software issue (and instead is a lack of knowledge on the user's part) I don't care for how small the print is on the stickers we print to put on our inventory.
Response from Ricochet
Thanks for the feedback, Darla. We're sorry that the print is too small for your labels. As we build more label templates, there may be a way we can give you the option to increase the font size.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Everyone Loves Ricochet!
I absolutely love this software and my vendors do too. Three years in and I will still receive emails from vendors saying how much they love Ricochet and the convenience it offers them. It has everything we need in one place - point of sale, inventory, and a way for everyone to track what has sold and needs replenished.
Pros
We love the accessibility of this software. We use it at our shop, at home, when we take our products out on the road, and everyone that sells with us can use it from their homes too. This software is the most important part of running my small business!
Cons
When they recently redid the interface we lost a couple (menial) features that I used often like sorting the consignors from oldest to newest or from payout large to small within the software. We can totally function without these things, but have missed it a little since the update.
Alternatives Considered
Square Point of SaleReasons for Switching to Ricochet
We chose Ricochet because vendors would be able to access their accounts from home which saves my staff and I a lot of time counting things and sending emails/making phone calls. We have also been really happy with the credit card processor they hooked us up with (Gravity) the fees so far have been less than using Square.Response from Ricochet
Thanks for the 5-stars, Capri! We LOVE LOVE LOVE when our customers use the software to it's fullest! Glad to hear you use the tools in so many different situations, and that your consignors love it too.
Thanks for your feedback as well. Definitely noted!
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Rico Cosign Review
Overall a good experience. Customer service is prompt and helpful 9 times out of 10. It is only occasional that a problem cannot be fixed but just tolerated.
Pros
Ability to Organize Consignment Items.
Multiple updates
Sleek design
Cons
Some of the data analytics are lacking
-Sales by product are only for store inventory. (i would like to be able to search consignment items as well)
Clickable links are missing in some menus but available in others. (i.e clicking sale # to generate a receipt)
There are a few other small hiccups like this that seem hard for the developers to change so they end up waiting for other users to make a request.
In an update old items that had been sold as expired now show up on batched consignor payouts. While this is honest it is slightly off-putting to a consignor to see this. I think it would be better to just leave 0% items off of a payout. (I can manually take these off a payout but it is time-consuming)
Sometimes features I enjoyed in an old version were dropped in an update
I would like to see sales by hour of past days.
Sometimes glitchy (could be our computer)
