About Ricochet

Ricochet Consignment Software is a cloud-based point of sale (POS) solution designed for consignment and second-hand retailers and helps them to manage their daily business operations, interactions with the customers and process financial transactions. Ricochet helps users to create different commission splits and item fees. The consignor login allows consignors to check the status of inventory, pending payouts and account history. Users can discount items and process returns through the system. The customizable settings also support auto-discounting and expirations. Ricochet's account control module stores the consignors' information and inventory items. Its payout feature can payout single or multiple consignors at once. Additionally, Ricochet offers users various hardware components that integrate with the solution such as label printers, DYMO labels, printers, scan guns and more that can be purchased separately via product website. Services are offered on a monthly subscription basis that includes support via phone, email and an online knowledge base.
Ricochet Software - Check out screen
Ricochet Software - Inventory
Ricochet Software - Sales detail report
Ricochet Software - Check out screen - thumbnail
Ricochet Software - Inventory - thumbnail
Ricochet Software - Sales detail report - thumbnail

Ricochet pricing

Ricochet does not have a free version but does offer a free trial. Ricochet paid version starts at US$109.00/month.

Starting Price:
US$109.00/month
Pricing Details:
Ricochet for Retail - $99/month or $899/year (billed annually) Ricochet for Consignment - $109/month or $999/year (billed annually)
Free Version:
No
Free trial:
Yes

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Ricochet Reviews

Feature rating

Value for Money
5
Functionality
4.5
Ease of Use
4.5
Customer Support
5
5 reviews of 110 View all reviews
Gary M.
  • Industry: Retail
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 13/12/2019

Not Just Consignment Software - A solution.

Barcoding, website/storefront sync integration, layaway, reporting, a loyalty program for my customers, auto-discounts, easy access to online vendor sign-in so my consigners can see what is selling, what is owed to them and when contracts are ending, it stops the unnecessary phone calls throughout the day asking if a vendor has money to pick up.

Pros

It is flexible. I can make this software adapt to my business needs. I can be a consigner, a store shop owner, a flea marketer, ebay consigner, craft store, space rentals, a retail store and so much more. If there is an internet connection I am in business.

Cons

Ease of posting products on to the website. I am hoping the new app with help out with this. I would like to use one simple method to post a product directly to my website with pictures and all. I can kinda of do it with the mobile browser but would be so much easier with a dedicated app. I think this would help our vendors to add products.

Allow for other credit card company choices. I prefer Square as my credit card provider so to process credit cards I need to switch apps to process the transactions. It's a pain but not a deal-breaker.

Cost is a bit high at $109 a month and an extra $39 for the website. So the total annual cost to run the software is almost $1,800 a year. You save a some money by paying annually rather than monthly.

Alternatives Considered

Shopify, Claris FileMaker and BigCommerce

Reasons for Switching to Ricochet

The consignment and vendor feature is top class. It helps the owners use the software so they understand the needs of the business.

Response from Ricochet

Thanks for the 5 stars, Gary! We'll keep cranking away at new features that might fit your needs. The good news is that we have a significant update in the works to make the vendor listing process much better!

Replied 16/12/2019
Athena P.
  • Industry: Consumer Services
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
4

5
Reviewed on 02/01/2020

Very helpful software for consignment tracking

Up until the format was updated we had a great handle on how to use the system to fit our needs. It has proven to be a great help in that multiple users can have access to the same information. There is however an extreme lack of communication. We were not informed that the entire format was being changed and logged in one day to a new set-up with no option to revert back. Features are also disabled or removed without letting the clients know causing navigation issues.

Pros

This software is extremely helpful in tracking our consignors, their sales, percentages, and important data such as addresses and phone numbers. The newer format also allows us to add images if inventory items which will be very helpful when we have more staff available to log the inventory.
It is also very helpful to be able for all users to see what inventory items are in stock vs paid out to the client as well as notes left by other users.

Cons

I don't like that the software assigns its own descriptors to each client rather than offering the user an option of using its descriptors or your own. I understand these markers are important for the automation algorithm but not helpful for many. Also, since we do not use bar-code scanning and enter all sales manually, the newer layout DOES NOT ALLOW us to find the inventory by our own parameters in the POS tab (ie. client name or consignor number). This has proven to be a time consuming annoyance.

Alternatives Considered

ConsignPro and SimpleConsign

Reasons for Choosing Ricochet

Access was using an in-house created database that was more difficult to share among other users with no direct cloud access for changes

Reasons for Switching to Ricochet

It fit the bill at the time and was budget friendly.

Response from Ricochet

Thanks for the review, Athena. Sorry you had trouble migrating to the newer version. We try our best to make sure we modify and keep the most essential functions as the software improves.

Replied 07/01/2020
Darla J.
  • Industry: Retail
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
3
Features
4
Ease of Use
4
Customer Support
3

3
Reviewed on 11/01/2020

Ricochet user

Pros

Ease of use, accessibility of customer support on weekdays, the price is fair, lots of features.

Cons

Unless this isn't a software issue (and instead is a lack of knowledge on the user's part) I don't care for how small the print is on the stickers we print to put on our inventory.

Response from Ricochet

Thanks for the feedback, Darla. We're sorry that the print is too small for your labels. As we build more label templates, there may be a way we can give you the option to increase the font size.

Replied 15/01/2020
Carina L.
  • Industry: Apparel & Fashion
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
3
Ease of Use
5
Customer Support
5

5
Reviewed on 23/12/2019

From entering items manually to full integration!

I love being able to serve my consignors and customers using one software.

Pros

What I like most about this software is the user-friendly interface. As a new business, we needed a software that wasn't going to take months of trial to figure out and that could integrate a lot of the steps to save time. I love that it has been able to accommodate our business needs as we grow and we are excited for new features to release. We also love the team behind the software who is always available to answer any questions or concerns.

Cons

What I like the least about this software is the limitation on the selection of an integrated payment processor. There is basically no other option. I would love if it could integrate with square so I can take payments on my phone and on the go. Another thing I dislike is the limited information on reports. It would be great to have more bookkeeping/accounting details integrated into them. I also dislike that it doesn't have some basic features I find would be helpful as a business owner.

Alternatives Considered

ConsignPro, Rose for Square and Liberty4 Consignment

Reasons for Switching to Ricochet

I chose Ricochet because it had the most user-friendly interface and the most features for the price.

Response from Ricochet

Thanks for the 5-stars, Carina! We are working to expand reporting this year. And our payments partner is building a mobile device as well! Hopefully, these will help sort out some of your needs this year.

Replied 03/01/2020
Kristi H.
  • Industry: Retail
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 20/12/2019

A User Friendly Software with Exceptional Customer Support

We always feel heard by the Ricochet team and appreciate their willingness to discuss possible improvements or even explain why a desired feature may not be effective in meeting all their customer's needs. We understand that not every feature we may want is an asset for every store/shop they service.

The pros outweigh the cons and we actually value their commitment to delivering a software that works but isn't overwhelmed with "bits and pieces" of features that only meet the needs of some.

Pros

We began our consignment business with Ricochet and truly believe it played a huge part in our success and is a key to our continued growth.

Our team frequently comments on how easy it is to use the software. Many of us have had past experience with systems that were cumbersome and clunky; in comparison Ricochet has an interface that makes it easy to train new staff. Our new staff members quickly get comfortable and confident in using the POS which allows our team to focus our attention on better serving our customers and consignors.

As we have grown, Ricochet has evolved along with us. The Ricochet team is constantly working on making the software better and adding features that give us the ability to do business more efficiently. It is important to us to be partnered with service providers who are always looking to enhance their services because it enables us to also always be improving.

Their customer support is exceptional. A team member is always readily available to assist and answer questions. We appreciate this level of service because it allows us to offer the same value to our customers and consignors.

Cons

There are some features and capabilities we hope to see in the future.

Alternatives Considered

ConsignPro, ConsignCloud and Liberty4 Consignment

Reasons for Switching to Ricochet

We felt that most of the interfaces seemed dated and awkward. The few systems that had aesthetics and features that were more comparable to modern retail options seemed to be loaded with irrelevant features that made use cumbersome and a little confusing .* When inquiring on the software and attempting to experience demos and trials, we frequently we're never contacted or had a chance to have a conversation with an actual person. The couple times we did speak with someone they felt very disconnected from the software as if they were just "sales reps." This was one of the biggest reasons we chose Ricochet. We were quickly contacted via phone and the conversation made us feel confident in their knowledge, quality of the software, their commitment to offering value, and the type of customer service we would receive. As a brick and mortar store with some online presence, we're in the business of building relationships with people and creating a value to benefit them -- we want to do business with services providers that have similar mindsets. *Please note we haven't researched any other software recently. We opened our store in 2015 and this was our experience at that time.

Response from Ricochet

Fantastic review, Kristi! Reclamation has been a part of our success too! Thanks for your commitment and thoughtful feedback.

Replied 23/12/2019

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