About wolkvox

wolkvox is the most innovative, reliable, easy to use and fast to deploy all-in-one cloud contact center solution on the market. With wolkvox you are offering employees and customers a platform to connect and manage voice, chat, SMS, email, social media and more channels from one place to design amazing AI-powered experiences. We develop Contact Center, CRM, Low Code and VoC solutions with AI at the most competitive prices in the industry. Our solution is designed for any type of company! You just need to be looking for an ally to shape your cloud contact center and transform your customer service. Some of our general benefits for your company are: High Reliability - The fastest implementation in the market - 360° vision of the customer - Information security - Low Code - Constant innovation - Easy in, easy out - Variable cost without investment
wolkvox Software - wolkvox configuring chat
wolkvox Software - wolkvox managing integrations
wolkvox Software - wolkvox dashboard
wolkvox video
wolkvox Software - wolkvox configuring chat - thumbnail
wolkvox Software - wolkvox managing integrations - thumbnail
wolkvox Software - wolkvox dashboard - thumbnail

wolkvox pricing

wolkvox has a free version and offers a free trial.

Starting Price:
Not provided by vendor
Free Version:
Yes
Free trial:
Yes

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wolkvox Reviews

Overall rating

4.6
( 70 reviews )
Write a Review!

Feature rating

Value for Money
4.7
Functionality
4.7
Ease of Use
4.7
Customer Support
4.4
5 reviews of 70 View all reviews
Juan David
  • Industry: Telecommunications
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5
5
Reviewed on 11/11/2021

All u need for a high level Contact Center

Very easy to use, deploy and manage, inexpensive if u compare with other vendors

Pros

Wolkvox have all modules u can need in a high level contact center operation

Cons

Its not a worlwide company, but ther are in the correct road

Alternatives Considered

Avaya UCaaS and Genesys Cloud CX

Reasons for Choosing wolkvox

price, support, facility

Reasons for Switching to wolkvox

price, support, facility
Alexander
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
4
5
Reviewed on 21/03/2023

Excelente herramienta de contact center

It is a great experience. I have seen other applications and I consider this the best in cost-benefit

Pros

Very easy to deploy in all my operationsHave a lot of capabilities and tools

Cons

Customer support, sometimes ticket solving takes long time

Alternatives Considered

Genesys Cloud CX

Reasons for Switching to wolkvox

higher costs
Yanina
  • Industry: Banking
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
3
Features
4
Ease of Use
4
Customer Support
1
3
Reviewed on 25/01/2022

Easy to use at the beginning, bumps on the road later...

The product is a great promise, we need to work around to make it fully work.

Pros

The software is easy to learn and use in the beginning. You can use APIs to make it work with your other systems.

Cons

The features don't always work as advertised, documentation is not thorough, help desk is not equipped to help developers.

David
  • Industry: Telecommunications
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5
5
Reviewed on 01/03/2023

Very advanced Contact Center Solution

Pros

Very intuitive, very advance features, the multichannel predictive dialer, the diagram studio to program all routings, the agent scripting, the Auto quality assurance with AI is amazing and many more features that kames the operation effective and efficient.

Cons

Maybe Wolkvox CRM need a little bit more work on to migrate customers from other CRM but I undertsand they are working on it.

Andres Felipe
  • Industry: Consumer Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5
5
Reviewed on 03/03/2023

Practical and Functional Tool

the cost is one of the best on the market, it contains functionalities that allow contact through multiple channels, the implementation is practical and agile

Pros

It is easy to implement that allows connectivity with multiple contact channels, it is easy to operate and adapts to today's needs.

Cons

contains everything we need to operate transactions with the users of our clients, the user experience is practical and allows integration with other tools

View all reviews

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