4.5
Overall rating
Reviews

4.5
Overall rating
Reviews

About Olark

Olark is a cloud-based live chat solution that enables businesses to interact with customers through their website. Key features of Olark include automated messages, team management, real time reporting, searchable transcripts and more. The solution also offers targeted chat, chat monitoring and analytics within a suite. Olark can integrate with the HTML code of the website and allows users to add live chat options across all website pages. The solution provides trigger-based chat feature, which allows customer agents and sales representatives to proactively start a chat session with website visitors. When live chat agents are not available, Olark takes messages from visitors so that agents can reach out to them later. Olark offers dashboards and customized reports to monitor agent activity and chat performance. Users can get a view of the customer service process to take decisions regarding customer satisfaction improvement. Services are offered on a monthly and annual subscription basis.
Olark Software - Add accessible, secure, and privacy-aware chat in seconds.
Olark Software - Create more opportunities. Capture more leads. Build relationships.
Olark Software - Keep track of important conversations with transcripts.
Olark Software - Chat from desktop or reply on the fly with our mobile app.
Olark Software - Collect feedback from every chat.
Olark Software - Listen, learn, and improve with every chat.
Olark video
Olark Software - Add accessible, secure, and privacy-aware chat in seconds. - thumbnail
Olark Software - Create more opportunities. Capture more leads. Build relationships. - thumbnail
Olark Software - Keep track of important conversations with transcripts. - thumbnail
Olark Software - Chat from desktop or reply on the fly with our mobile app. - thumbnail
Olark Software - Collect feedback from every chat. - thumbnail

Olark pricing

Olark has a free version and offers a free trial. Olark paid version starts at US$29.00/month.

Starting Price:
US$29.00/month
Free Version:
Yes
Free trial:
Yes

Alternatives to Olark

Olark Reviews

Feature rating

Value for Money
4.4
Functionality
4.3
Ease of Use
4.7
Customer Support
4.6
5 reviews of 473 View all reviews
Steve
Steve
  • Industry: Consumer Goods
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 21/06/2018

Olark has been our trusted customer chat software for years.

Pros

Easy to install. Both desktop clients as well as web clients available. Can set up default response templates. Nice back end reporting. Various configurations are available for the customer user interface depending on your preference.

Cons

Needs an auto responder. If it has one, I don't know where it is. I want it to auto-reply to the customer with a message such as, "Thank you for your message. Please give us a couple minutes to reply." We have customers who expect an immediate response and don't want to wait more than 15 seconds.

Romina
Romina
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 10,000+ Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
4

4
Reviewed on 17/07/2022

Easy to use tool

Olark is a great platform that adapts to all your needs, it has excellent functionalities and characteristics that are essential to communicating with your customers, and it allows you to keep track of the activities and interactions of your customers.

Pros

Olark is a very easy-to-use platform with a simple interface, it is quite accessible since it is relatively cheap, it has excellent functions and features for a very low cost, you can use it completely free for 2 weeks, with Olark you can create quick answers for basic questions This is excellent because if a customer asks a question, they do not need to wait for an answer since quick responses are pre-assigned, with this platform you can offer the customer an excellent experience to increase sales.

Cons

I have not obtained negative aspects of this software, it has offered me a fairly protected commercial tool, I have been able to increase sales and obtain better performance in terms of communication with my clients.

Response from Olark

Hi Romina,
Thanks for your review. We're glad we could be helpful. If you have any questions around additional support we'd be happy to chat with you at Olark.com

Replied 14/03/2023
Nick
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for Free Trial
  • Review Source
Value for Money
3
Features
2
Ease of Use
3
Customer Support
5

3
Reviewed on 13/02/2023

Review

Tried it on Trial, didn't like it, because can'tbe online all the time, because they don't have an app for mobile.

Pros

Live chat option and analik module. It's easy to use and mobile application works fine for me. I can be online all the time.

Cons

No phone app, so I can't be online always. Not good analys and didn't like the chat module. Cancelled after trial.

Alternatives Considered

Tidio

Reasons for Choosing Olark

Didn't like 'add free live chat' in Tawk.

Switched From

tawk.to

Reasons for Switching to Olark

Just tried

Response from Olark

Hi Nick,
Thanks for your review. We're glad we could be helpful. We're regularly updating our integrations & capabilities. If you would like to learn more, please chat with us at Olark.com

Replied 23/02/2023
Brent Lionel
Brent Lionel
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
5

4
Reviewed on 10/12/2018

Olark is a great tool to respond to customer enquiries

Overall, it's okay but there's a lot of room for improvement.

Pros

Olark allows you to create a pre-chat survey to get leads. The fallback message is cool too specially if you're not able to answer any chat within a span of time. You can also forward the message to the right department that must take care of any request from a possible customer or existing customers. The Pro version allows the chat support to access the scree of the customer with the customer's approval. You can also transfer the chat to another chat support member. Their cobrowsing is super duper useful.

Cons

The chat window templates doesn't really look good and their design are not that attractive. The design of the templates should be improve so they can be attention-grabbing and appealing.

ELDHOSE
ELDHOSE
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
3
Features
4
Ease of Use
4
Customer Support
3

4
Reviewed on 27/03/2019

A best solution to chat with customers on live website

With Olark we can manage all our customers and to have reduce our issues on the website in a higher manner. Olark is a great tool to manage all our needs.

Pros

Olark is the best application to chat with customers and to engage with them so that we can generate more sales, Olark is also a great tool to manage the users who are currently visiting our website and to have their issues solved on real time. We are using the tool to solve issues which our customers raise when they visit the website. Olark seems to fulfill all our needs are we are happy with it.

Cons

The main issues is that the chat has a delay of more than 2 minutes, this makes the customers annoying. Please try to fix this issue asap.

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