NetDocuments

Pros

The whole package exists in the cloud. It just works. Indexing Works. Importing Works. User Management Works. Very little can go wrong as they handle the infrastructure.

Cons

When it does go wrong it can be time consuming to get it fixed. Often the issue requires a patch to their software which can take some time to get and implement from them

Alternatives Considered

Pros

Ease of use, link system and functionality.

Cons

Slow file upload with large batches, search function can be tricky.

Alternatives Considered

Reasons for Switching to NetDocuments

Pros

It is a pretty decent document management program from smaller documents. Would be great for a transactional firm. Support is pretty decedent when they get in touch with you. Usually within a few hours after leaving a support request. Security is great.

Cons

We have had a lot of problems downloading larger videos which were copied over when we shifted from Worldox to Netdocs. We have a dedicated bandwith (fiber over ethernet) which is pretty fast and is symmetrical. Unfortunately, as a PI Firm, larger videos are a very common part of out practice. In addition to the issues with timing out when trying to download larger files, the cost of storage seems to be pretty high. We received a warning about our space utilization shortly after started using their product. Part of the problem that I do not think they advertise is that their OCR creates a second version of the document in order to work. It is my understanding that this doubles the amount of space on their server needed to store your document. I would suggest that whoever gets Netdocs takes the time to confirm whether or not this is the case, and consider this into your cost analysis. Again, if you are not storing larger files, I believe you will be fine. My guess is that Netdocs will address many of these issues, but for now, still experiencing a lot of problems.

Pros

NetDocuments is very intuitive for most employees. Has all of the core features of document management implemented very well. It is fully cloud based, so it takes off our mind all of the duties of archiving.

Cons

Some flexibility is missing. Several features are not completely implemented, so they sort of work but require workarounds. They could take a key from the competition on several UI design choices.

Pros

This software makes it very convenient to keep all documents organized by user or client and has many features which can be used to ensure the security of the documents.

Cons

The search feature can be difficult to figure out the verbiage to use, and if you are searching for a document that you have not been given access to it does not inform you of that, instead it just says “not found”