Jane

Sandra

This is so lovely - and what an honour it has been to spend the last few weeks with you at Allied.

I was surprised (although I shouldn't have been!) by the great chat participation throughout the sessions - even in an online version of what we were hoping to be a community building in-person experience. Thanks for joining us! We are lucky at Jane to be working with people like you...

And I'm so glad to hear that you're working with Online Appointments! We're still working on more resources for you around returning to in-practice treatment and what it might look like to have a bit of a hybrid model for a while, with both in office and online care.

Today we're working on a guide for screening calls with COVID-19 screening intake forms and consents.

You're doing a phenomenal job Sandra! If there's more Jane can do to help you and your practice in resources, education or features let us know.

Alison - Co-Founder

Hi Faune,

I want to start by saying thank you for taking the time to share your thoughts with us.

Hearing that you chose Jane due to recommendations and happy customers is just so great. I love our community!

I truly hope that you will continue to lean on our support team throughout your Jane journey. We totally understand how challenging learning software can be and I know a friendly voice on the other side of the phone can definitely make that experience feel much better :)

Thanks again, Faune. We'll keep working hard to gain those last few stars!

Maddie
On Behalf of Jane

Hi Lindsay,

I'm sorry to hear this is your experience with Jane so far. We want to make your life easier!

We hear the desire to have patients enter a discount code when they book online and we understand this is a necessary feature for yourself and some other clinics.

You've likely done this already, but just in case, please add your vote here to follow the request status: https://janeapp.canny.io/feature-requests/p/enter-discount-code-during-online-booking

There are many different inputs we consider when deciding what to build next. Our customers (you!) act as our North Star and help us to give definition to the problems we can address and improvements we can make to Jane. Your continued feedback is welcome and very much valued.

I know this may not have been the exact answer you were hoping for, but I want to be as transparent as possible. If you have questions would you please respond back with your email? I would love to chat further.

Maddie
On Behalf of Jane

Hi Jackie,

Thanks so much for your review and all the stars!

I am so happy to hear you say "easy to use," "scheduling in one spot," and "convenient and helpful." I'm smiling so big :)

When it comes to pricing, our model is our true cost for running Jane, meaning that we don't artificially inflate our pricing to account for discounts. We have worked hard to make our Jane pricing as fair and competitive as possible. I hope you will reach out to a member of our support team this week, so we can make sure you're on the best plan for you right now and then again in the future!

Thanks again Jackie and I hope you have an awesome week.

Maddie
On Behalf of Jane

Hi Michael,

Thanks for the review!

I'm hearing that you consider Jane to be "easy to use." It also sounds like you've been in contact with our support team - that's great to hear :)

I'd love to learn more about your bookkeeping thoughts. You can share ideas directly on our public customer feedback site here: https://janeapp.canny.io/feature-requests Alternatively, you can reach out to the support team directly via phone or email. We really value your input.

Thanks for taking the time, Michael. You are appreciated!

Maddie
On Behalf of Jane