About Jane

Jane is a practice management solution that helps health and wellness clinics streamline operations related to appointment booking, billing, charting and more. It allows patients to view and choose services, treatments and practitioners as per specific requirements. Jane enables clients and healthcare professionals to automatically receive notifications for bookings, confirmations and appointment reminders. It lets users create a database of patient charts and add photos or videos to track progress on a centralized platform. Clients can utilize the platform to quickly process payments by storing credit card details and receiving electronic invoices. Additionally, clinics can set up daily classes or group bookings for a predefined number of participants. Jane lets administrators set up permissions, restricting users from viewing, editing or deleting information. It is available on monthly subscriptions and support is extended via phone, documentation, email and other online measures.
Jane Software - Jane Appointment Email Confirmation
Jane Software - Jane Patient Balance
Jane Software - Jane Telehealth Appointment
Jane Software - Jane Patient Charts
Jane Software - Jane Provider Dashboard
Jane Software - Jane Book an Appointment
Jane Software - Jane Appointment Email Confirmation - thumbnail
Jane Software - Jane Patient Balance - thumbnail
Jane Software - Jane Telehealth Appointment - thumbnail
Jane Software - Jane Patient Charts - thumbnail
Jane Software - Jane Provider Dashboard - thumbnail
Jane Software - Jane Book an Appointment - thumbnail

Jane pricing

Jane does not have a free version and does not offer a free trial. Jane paid version starts at US$79.00/month.

Starting Price:
US$79.00/month
Free Version:
No
Free trial:
No

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Jane Reviews

Feature rating

Value for Money
4.8
Functionality
4.7
Ease of Use
4.6
Customer Support
4.9
5 reviews of 271 View all reviews
Renata
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 09/09/2021

Love this software

Pros

I've been using Jane for many years now, I like the streamlined look, the integrated video feature, the patient portal access and the newly-integrated fullscript option. Easy to use, all in 1 place

Cons

It would be nice to be able to have a fixed tab that integrates all their main health status and can chart difference ex charting BP or lipid results over time.

Response from Jane Software

Hi Renata,

Thank you for your kind review :)

It is great to hear that you're enjoying Jane's Telehealth feature and Fullscript integration! If you haven't seen it already, we do have a place to record BP results in charts. You can learn more about that in the Vitals section of this guide here if you're interested: https://jane.app/guide/charting/chart-parts-for-creating-a-chart-template

Oh and we are always looking to improve Jane, so be sure to share any new ideas you might have on our feature request site here: https://janeapp.canny.io/feature-requests

We are so lucky to have had you as part of our community for over two years now!

Maddie
On Behalf of Jane

Replied 13/09/2021
Joanne
  • Industry: Health, Wellness & Fitness
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 10/10/2022

Best EHR

Pros

I have been using Jane for over 4 years now. It is an easy to use and learn system to manage a chiropractic office. They are constantly improving different aspects as requested by users. Their HELP section is very thorough and easy to follow. If you can't figure it out from there, they are also very responsive and helpful when requesting email or phone support.

Cons

I would love to be able to just print a birthday list and be able to track visits more easily. These would be my ONLY requests at this point. There are times when certain reports don't match up but I run my true accounting through my QuickBooks so it isn't a big issue for me.

Response from Jane Software

Hi Joanne,

Thank you for your kind review and for choosing to be part of Jane's community for four years! We're lucky to have you.

I'm hearing that you've found Jane easy to use and learn. It's great to hear that you're familiar with our help section and support team.

We're always looking for new ways to improve Jane and I know our product team would love to chat with you about your experience with reports. If you're interested in that please do reach out to [email protected] and let us know :)

Thanks so much and hope to talk to you soon, Joanne!

Maddie
On Behalf of Jane

Replied 18/10/2022
Amanda
  • Industry: Education Management
  • Company size: Self Employed
  • Used for 1+ year
  • Review Source
Value for Money
0
Features
3
Ease of Use
1
Customer Support
0

3
Reviewed on 06/05/2020

Major issue with basic function

Pros

Nothing - I have a major complaint - see below.

Cons

I have used JaneApp as a client with about 3 different organizations and I always run into the same time-consuming, frustrating issue. When booking an appointment slot with someone, JaneApp gives you the option to choose that slot and book it. However, once you select the time slot, it says "Let's get you signed in." No problem. I sign in. But then, instead of simply completing the booking of the slot I chose, it shows my account with the words 'no bookings'. So then I have to manually go to the calendar again to book that slot. HOWEVER, now that slot is unavailable. (Someone told me that Janeapp makes slots unavailable for 3 minutes after booking.) So I have to wait for a few minutes until the time slot shows up as available again. This is glitchy and confusing. If clients are required to sign in BEFORE booking, they should NOT be given the option to book appointments - the system should force them to sign in first. If they are NOT required to sign in first, they should be given the option to book a given slot, and then if they need to sign in, that's fine, but then once this is complete, clients should be automatically returned to the process to complete that same booking SEAMLESSLY without having to go back to the calendar or rechoose the slot (after being confused and wondering why it's no longer available), just like other functional booking systems do. I don't know why this basic issue has not been addressed. Would not recommend this software!

Response from Jane Software

Hi Amanda,

Oh shoot. I'm sorry you're having trouble with Jane's online booking.

You mention you're a patient having trouble booking with Jane's online booking flow. And that you're using Jane to book at 3 different practices!

I can imagine, then, that any difficulties you're having are 3 times as frustrating. It definitely sounds like you're having a strange experience with the way Jane's behaving for you - when you sign in, your chosen appointment should be already selected and ready to confirm. And actually, if you're working on a private device, you can have Jane remember you so that you don't have to log in every time you want to book.

I'm going to make sure your experience as a patient is well documented here on our side, but more importantly I'm hopeful we can fix the log in problems you're experiencing.

We'll follow up to your email.

Talk soon - Alison - Co-Founder

Replied 12/05/2020
Kimberly
  • Industry: Mental Health Care
  • Company size: 2-10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
0
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 06/12/2022

Excellent Software

Pros

I am the client care coordinator for my mental health care organization and I find this software to be very intuitive. The scheduling page layout is set in a way that would come natural to most people, so I do not have to waste time guessing where everything is.The product is very easy to use. What you cannot figure out yourself, you can go to Jane University to watch videos or email customer service to guide you through the process.It is great that we have the ability to standardize our own language used on the booking page and the scheduling page. It is really customizable.All in all, I would recommend this product to other therapy clinics.

Cons

The settings section is a bit complicated for the full access user. I love all of the options available, but some of the subtitles do not match the content included in that section. It could use some re-organizing.

Response from Jane Software

Hi Kimberly,

Happy Friday! Thanks for writing us a review.

I am so pleased to hear that you find Jane to be intuitive and easy to use. It sounds like you've had a chance to talk to our support team as well.

Thanks for providing feedback on Jane's settings area. Jane's always working on self-improvement, so this is helpful information to bring back to the team!

We appreciate you :)

Maddie
On Behalf of Jane

Replied 09/12/2022
Valerie
  • Industry: Medical Practice
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 07/12/2022

Excellent Customer Service for the Product

Using the diary software.

Pros

Ease of use and helpful support team. Nothing is too much trouble

Cons

Billing could be better. More options for printing

Response from Jane Software

Hi Valerie,

Thank you for sharing your experience with Jane :)

Excellent customer service and ease of use are comments we sure do enjoy hearing.

I'd love to learn more about how you think billing at Jane might be improved. I hope you'll post your feedback on our public customer site here: https://janeapp.canny.io/

I hope you have a wonderful weekend!

Maddie
On Behalf of Jane

Replied 09/12/2022

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