About FluentStream

FluentStream is a business phone solution designed for companies of all sizes. It offers call monitoring, telemarketing, IVR and reporting features within an integrated suite. The solution is available both in cloud-based and on-premise deployment options. The auto-attendant functionality within FluentStream allows users to record call greeting messages and play it for the callers. This feature works as a virtual receptionist and directs calls directly to the information, team or individual, as per their request. The conference bridge functionality of the software comes with a virtual meeting room in which any number of users can call in and join meetings. Users can also record their meetings and customer calls and use it for call training, reference and quality assessment. The reporting functionality of the software features automated scheduling functionality, which enables users to create and send customized reports via email. It is available on a per user per month subscription basis.
FluentStream Software - Admin dashboard
FluentStream Software - Call detail report
FluentStream Software - Manage auto attendants
FluentStream Software - Call monitoring
FluentStream Software - Mobile app
FluentStream video
FluentStream Software - Admin dashboard - thumbnail
FluentStream Software - Call detail report - thumbnail
FluentStream Software - Manage auto attendants - thumbnail
FluentStream Software - Call monitoring - thumbnail
FluentStream Software - Mobile app - thumbnail

FluentStream pricing

FluentStream does not have a free version but does offer a free trial. FluentStream paid version starts at US$20.00/month.

Starting Price:
US$20.00/month
Pricing Details:
Four pricing tiers to meet the needs of your business. Unlimited calls to the US and Canada with first-class quality and guaranteed reliability. With 99.99% uptime, you always have direct access to our expert online knowledge base and US-based customer support team. Opt to customize your business phone system by adding individual features “A-La-Carte” to whichever plan you select.
Free Version:
No
Free trial:
Yes

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FluentStream Reviews

Feature rating

Value for Money
4.5
Functionality
4.5
Ease of Use
4.5
Customer Support
5
5 reviews of 64 View all reviews
Jessica R.
  • Industry: Public Relations & Communications
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 22/01/2019

Couldn't ask for better customer service!

Any issue I may have, or need assistance with customer service agents are friendly, helpful and hands on. At first I was skeptical suing a phone company that is not located in my back yard, however remote access is a wonder and gets the issues taken care of, almost immediately. The technology is advanced but easy to use, couldn't ask for more.

Pros

I love the user friendly platform, very "dummy proof" for those of us that aren't as technologically inclined. I also the love the Fluentcloud mobile app that allows me to access my extension while I am out of the office.

Cons

I would not say there is anything I don't like, in most cases it is my lack of knowledge on how to navigate the software.However anytime I contact the customer service team they are ready and willing to walk me through these processes through instruction and education.

John J.
  • Industry: Information Technology & Services
  • Company size: 51-200 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
5

5
Reviewed on 10/06/2020

An upstart VOIP provider that will give the big names a run for their money!!!

It's been world-class amazing from the sales process, to onboarding, to daily use.

Pros

The software is fairly straightforward like most VOIP systems. It may not be as flashy as Vonage, RingCentral or 8x8, but it's a great cost, and the customer support team has been AMAZING for both selection, implementation and ongoing use.

Cons

Nothing really. Some things are a little harder to find compared to the bigger systems because they're a new vendor. But they're constantly upgrading and making the system easier and easier to use.

Kariann K.
  • Industry: Veterinary
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
3
Ease of Use
4
Customer Support
5

3
Reviewed on 09/08/2019

Up's and Downs

Over all it is a GREAT company to work with. I love the support staff they are all friendly and try their darndest to get things fixed. Even if you feel extra needy. They never let on that they aren't happy to help. [SENSITIVE CONTENT HIDDEN] is especially patient with our nit pickyness.

Pros

I really like that it's user friendly and easy to learn. It really helps that it allows us to have many phone lines. Also the online faxing feature and text feature are helpful. Their support team is awesome and there for you 24/7 and don't sound annoyed when you call back multiple times.

Cons

There were some quirks to work out to get it to work smoothly with our business. We don't like that there isn't a contact list for the fax machine feature and that you can only text 180 characters. The no contact list for the fax slows us down in having to find fax numbers every time. The text feature really limits what we can text clients. We had to get really creative in our wording to keep it within the limit.

Alternatives Considered

Nextiva

Reasons for Choosing FluentStream

We were limited with 2 phone lines and a growing business. Clients were upset that they couldn't get through to us. Also, every time it rained or snowed our phones and internet went down.

Reasons for Switching to FluentStream

They were a cheaper alternative and didn't make you sign a 3 year contract.
Verified Reviewer
  • Industry: Staffing & Recruiting
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
5

5
Reviewed on 23/08/2019

Great VOIP Company!

Very good

Pros

Its feature packed. Everything I need in a program it offers & its priced right

Cons

Very little. Maybe they just need to make it a bit easier to find recorded conversations

Alternatives Considered

RingCentral MVP

Reasons for Choosing FluentStream

Terrible support.

Switched From

RingCentral MVP

Reasons for Switching to FluentStream

I liked the people & the the support has been outstanding. AND they speak english. LOL
Verified Reviewer
  • Industry: Legal Services
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
5

4
Reviewed on 08/12/2017

High quality VOIP phone service, very helpful customer service; so-so portable service.

High quality VOIP service, ability to make and receive calls when away from my office.

Pros

I am impressed with the quality of phone service (clarity, very few dropped calls). When using a VOIP service, this is my top priority. I also regularly make international calls, and the rates are very competitive. The ability to take my number with me and make calls on the go from my computer is helpful - but see cons.

Cons

Using my computer as my phone (with a cell phone headset), the reception, particularly by the other party of my voice) is spotty and deteriorates over the span of a call, particularly a longer one. The integration with GSuite, including the use of the address book, leaves too much to be desired. The user interface is not intuitive and deserves an upgrade.

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