About UJET
UJET pricing
UJET does not have a free version but does offer a free trial.
Alternatives to UJET
UJET Reviews
Feature rating
- Industry: Telecommunications
- Company size: 5,001–10,000 Employees
- Used Daily for 6-12 months
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Review Source
Excellent VoIP
I was apprehensive about trying UJET initially because I was accustomed to my old VoIP software. With that being said, UJET is way easier to use. I would recommend this software to any company!
Pros
The user interface is very intuitive. Transfers in UJET are very easy to perform. A lot of cool features compared to other VoIP software I've used in the past
Cons
I have not encountered anything about UJET that I don't like. Sometimes it seems that the software freezes up and I have to refresh my screen. This could be caused by a variety of different factors though and might not be related to UJET
- Industry: Consumer Services
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Great customizable tool
We switched from Zendesk voice to Ujet and there is no comparison, Ujet is a way better tool. The features available for call routing are amazing! There are some small tweaks but nothing that hinders the ability to receive and place calls so overall we love this tool.
Pros
The support team is quick to answer any questions or problems you may encounter. The operations management piece is relatively helpful along with the ability to customize pieces of the software for your specific business need.
Cons
I do wish some bugs were resolved such as any failed call or VM showing from a random agent instead of just whoever the actual vm or failed call was from.
- Industry: Information Technology & Services
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
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Review Source
A simple and easy product
Overall, this product is good and simple, providing basic functions as well as data management, but that is it. If you're looking for a more sophisticated product that contains additional features, then this is not the one. If you want a simple one that can help you make and receive calls in a timely manner, then this is the product for you.
Pros
UJET is a simple phone application that can be useful and easy to use. It provides a nice UI that doesn't contain a lot of buttons that can, sometimes, complicate user interaction. I've used this product as both a call receiver and as a manager. It provides several insights that can help track call information and keep tabs of everything that is going on.
Cons
There were several times when calls would glitch out and you wouldn't know what exactly happened. Sometimes, agent's could disconnect their PCs and UJET would only recognize this as an "unknown" error but couldn't further identify what happened.
Other times, as a manager who would listen to ongoing calls, it would be a common event that calls got disconnected from my end and I couldn't listen to them for a couple of seconds; nothing major but definitely annoying.
- Industry: Supermarkets
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Ujet Review
Overall, it seems to work well.
Pros
I like the options to transfer and make multiple calls.
Cons
It sometimes glitches and has to be restarted from time to time.
Alternatives Considered
RingCentral MVPReasons for Choosing UJET
It was a business decision that I had no control over.Switched From
RingCentral MVP- Industry: Retail
- Company size: 201–500 Employees
- Used Daily for 6-12 months
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Review Source
Great CX tech partners
The experience and support their team has offered to us is truly best-in- class. They have been extremely attentive from my first interaction, through onboarding, during any inquiries we've had. I'm really excited about the future with UJET.
Pros
UJET has been a strong partnership for Bark. They have allowed us to not only improve our internal agent experience but also put us in a better position to serve our customers. It is really exciting to be affiliated to a business that is forward thinking, and pushing improvements to offer better mobile omni experiences.
Cons
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