About EngageBay

EngageBay is an integrated marketing, sales, support and CRM solution designed to help small to midsize enterprises acquire, engage and convert website visitors into customers. The cloud-based platform lets businesses use marketing tools to build relationships with customers and retain them for a lifetime. Features of EngageBay include email marketing, landing pages, live chat/helpdesk, ticketing, telephony, appointment scheduling, contact management and more. It comes with a built-in CRM, which allows firms to manage and track all activities across customers, leads and deals as they proceed through pipelines. Additionally, it provides marketing capabilities for users to generate leads through automated email templates, customizable forms/popups, social media engagement and more. EngageBay enables businesses to use Zapier and Xero integration to connect the platform with several third-party applications such as Salesforce, Intercom, MailChimp, Hubspot and more. Pricing is available on monthly subscriptions and support is extended via documentation, phone and email.
EngageBay Software - EngageBay landing pages screenshot
EngageBay Software - EngageBay email contacts screenshot
EngageBay Software - EngageBay contact details screenshot
EngageBay Software - EngageBay forms screenshot
EngageBay video
EngageBay Software - EngageBay landing pages screenshot - thumbnail
EngageBay Software - EngageBay email contacts screenshot - thumbnail
EngageBay Software - EngageBay contact details screenshot - thumbnail
EngageBay Software - EngageBay forms screenshot - thumbnail

EngageBay pricing

EngageBay has a free version and offers a free trial. EngageBay paid version starts at US$14.99/month.

Starting Price:
US$14.99/month
Free Version:
Yes
Free trial:
Yes

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EngageBay Reviews

Feature rating

Value for Money
4.7
Functionality
4.6
Ease of Use
4.5
Customer Support
4.9
5 reviews of 369 View all reviews
Edo
  • Industry: Building Materials
  • Company size: 2-10 Employees
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
3

5
Reviewed on 23/06/2022

Near perfect combination of CRM and Email marketing tools

An interesting and good solution for our needs. The user interface is clear and easy to understand and use. workflow is easy to understand and follow.

Pros

It's much simpler when You have a good defined and flexible CRM with an Email marketing tool as one service. CRM is especially good and informative, designed mostly for returning clients.

Cons

Email builder should be better. The campaign dashboard is good but can be improved. Technical support is too pushy and offers things and options that are not needed.

Alternatives Considered

Moosend

Reasons for Switching to EngageBay

Moosend has several good options but they started to make some changes and increase prices.
Kevin
  • Industry: Health, Wellness & Fitness
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

4
Reviewed on 07/12/2022

Excellent CRM and Marketing Tool for the Price Point

Overall, this is a really great bang for the buck. We have automated multiple product pipelines using their built in tools while using it to manage leads, deal tracks, email marketing, SMS marketing, and more.

Pros

The funnels, deal tracks, email lists, and marketing automations, among other components, are very easy to use. Set up was very simple and includes email tracking to help keep prospect communications in one place. Customer support is extremely responsive via chat and email as well!

Cons

If you are looking to connect your CRM to a million gadgets or tools, this is probably not the CRM for you. It has webhooks available, but it does not integrate natively with most tools out there (like a Hubspot or Salesforce would).

Alternatives Considered

HubSpot CRM

Reasons for Switching to EngageBay

Price was waaaayyyy better.
Olivia
  • Industry: Human Resources
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Features
3
Ease of Use
3
Customer Support
5

3
Reviewed on 06/04/2022

Wonderful customer service

Pros

The customer service is very good whenever there is a problem you can write in the chat and you will be helped.

Cons

Some features are missing when you work with any software because there is never a 100% fit of your needs otherwise there wouldn't be so many different offers. But engagebay is helping us with CRM wonderfully. The system could look a little more modern but its just a small thing.

Alternatives Considered

Vtiger CRM and Salesforce Sales Cloud

Reasons for Switching to EngageBay

We were convinced by the demo-appointment
Anthony
  • Industry: Marketing & Advertising
  • Company size: 51-200 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
5

5
Reviewed on 10/11/2022

Engagebay has been a great solution for us

Engagebay has been great, especially the customer support.

Pros

Engagebay is far less expensive than Hubspot, but with most (if not all) the important features. This was very important for us as a small business. We use so many of the CRM functions, from creating marketing funnels, to email automations, tagging, tracking, appointment setting with our sales team, and many others.

Cons

There are parts that are slightly clunky (like email sequences), but nothing too bad.

Alternatives Considered

HubSpot Marketing Hub

Reasons for Choosing EngageBay

Keap is more expensive with less features. Most importantly Keap does not let you add tracking pixels to landing pages for anything other than Google and Facebook.

Switched From

Keap

Reasons for Switching to EngageBay

Engagebay is far more budget friendly, which is important for our startup.
THeresa
  • Industry: Medical Devices
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 26/01/2023

Please customer

Pros

Customer services is A++. Any issues I may be experiencing is easily resolved.

Cons

Sometimes trying to find a particular screen through the profile menu can be challenging.

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