About Zendesk
Zendesk pricing
Zendesk does not have a free version but does offer a free trial. Zendesk paid version starts at US$19.00/month.
Alternatives to Zendesk
Zendesk Reviews
Feature rating
- Industry: Food & Beverages
- Company size: 51-200 Employees
- Used Daily for 1-5 months
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Review Source
Making the easy complicated
I was introduced to Zendesk an one of my jobs and it was stesful having to rename basic things and fuctions the zendesk way. It was powerful and colorful though.
Pros
It was colorful, powerful and visualy attractive
Cons
At first it made me feel that I was about to learn something completly new and ended up being the same thing we do with other more affordable platforms but with more complicated ways this time.
- Industry: Banking
- Company size: 5,001-10,000 Employees
- Used Daily for 6-12 months
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Review Source
Overall good and feature rich customer helpdesk application but not for early startups
Overall zendesk is great helpdesk and provide multiple features that an enterprise need to handle huge customer base and track tickets and complaints on the go. They should think of support system in mobile app too.
Also I am not much satisfied with their customer support as they couldn't resolve many of the issues like reviving a lost ticket forms due to mistakenly closed issues.
Pros
Their cloud application is really good and provide satisfactory uptime, makes our work more seamless while live chat with clients to solve a specific issue.
Automation of ticketing mechanism is the best thing for me and my team, whenever ticket get generated it sends a mail to customer and when its get resolved or closed it again send automated mail to inform customer.
And also I liked the quick addition of new manager or technician to the system without making much big changes in dashboard.
Cons
Even I liked the features and automation, I have spent hours to learn the system as their dashboard is not so user friendly.
For an early startup cost of this application is too high as there are features that they might not need.
Reasons for Switching to Zendesk
We might switch to other application if zendesk don't have automation and call center management systems. Other application have those features but up to mark or not that much customizable as in zendesk.- Industry: Information Technology & Services
- Company size: 11-50 Employees
- Used Daily for 1+ year
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Review Source
Zendesk...Good but....
Pros
The ability to manage all reports from various customers
Cons
The management of the hourly balance at the end of the month, management of too much complicity of the SLAs, management of confusing information
- Industry: Computer Software
- Company size: 201-500 Employees
- Used Daily for 2+ years
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Review Source
Good overall system for customer ticket management
Overall it has worked pretty well. On the user end, it's been marginally better than Front, but the reporting and integration functions have been better. It's way better than using a regular email program like Outlook.
Pros
What I like most about the software is the easy to set up automations. Overall it's easy to use for ticket management and response.
Cons
What I like least is the lack of auto refreshing. Sometimes views would auto refresh but sometimes not, and it would usually take a while if they did. Also, the tag and macro systems are a bit clunky to use.
- Industry: Consumer Electronics
- Company size: 11-50 Employees
- Used Daily for 2+ years
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Review Source
A powerful software, but with limitation if you don't upgrade
Pros
Zendesk is reliable and very intuitive. It has a lot of integration that simplify your work if you are using a lot of tools with your business
Cons
The basic plan has some limitations that make Zendesk less competitive compared to other solutions
