Shortcut

Pros

We're a scrum team developing software in the news industry. We switched from PivotalTracker to Clubhouse, and the ease of setup and how quickly we were able to learn the product was amazing. It took me weeks to get a grasp of PivotalTracker, but within a morning we were up and running on Clubhouse and loving it. The software looks clean, appealing, and intuitive, and it is so easy to learn and use that you will wonder why you used anything else ever. And the price point is easy to swallow, too. We love it!

Cons

Clubhouse is still missing robust sprint related tools. There are great workarounds in place, and they will be releasing those soon, so no hesitation on recommending it. But once they roll those features out it will be even better.

Pros

- Simple to learn and navigate so the team could quickly start using the product after switching- Love the dark mode and the colour coding of different story types i.e bug, feature or chore so it's easy to see things at the high level- Easy to create sprints and I like the summaries provided on the story points

Cons

- You can only write stories in markdown text. Not a big issue since I've become really good at it! But it'd be good if there was a text editor instead- Sometimes when I create a story and I accidentally click out of it, I lose the progress. It'd be good if they had a draft functionality where the stories get created as a draft straight away

Alternatives Considered

Reasons for Choosing Shortcut

Switched From

Reasons for Switching to Shortcut

Pros

This is an adequate task management/tracking software. It has a fantastic Zendesk integration and multiple customizable fields. It also boasts decent search and filtering functions but it isn't particularly user-friendly and filling out all the fields that make it function well takes a great deal of time (hence the title of this review).

Cons

There are no AI/smart suggestions for related epic/team fields so every time you make a new ticket you have to search through them by scratch. They also don't offer a great tag database or tag definitions so you have to create naming conventions separately offline. You also can't use rich text in story descriptions.

Pros

Many of the features of this software are useful to our company. Our team has come to heavily rely on the roadmap view and reporting tools. These features have kept our company on track and increased our velocity in immeasurable ways.

Cons

A few of the features our team feels are missing from Shortcut are custom fields and release management. If our team was able to have a reliable release management system, it would be very impactful to our team and customers.

Alternatives Considered

Reasons for Choosing Shortcut

Switched From

Pros

Shortcut does a great job allowing us to manage all facets of our product and being multiple teams together for what is most important, client and end user satisfaction. It follows standard agile flow but allows flexibility where engineers and non-engineers can use it alike.
We also utilize their API for templates epics and stories and it is great to work with.
Support team and client success managers have been a pleasure to work with when we’ve had conversations. They always are able to handle a situation or get us in touch with someone who can.
Lastly the product is always evolving and they are very transparent through their website and slack channel of what is coming next to make your life better!

Cons

Some things were less flexible such as naming conventions and required fields on stories/epics, but these are getting worked out over time (for ex projects are not required any more)

Alternatives Considered

Reasons for Choosing Shortcut

Switched From

Reasons for Switching to Shortcut