Salesforce Starter

4.4
Overall rating
Reviews

4.4
Overall rating
Reviews

About Salesforce Starter

With Salesforce Starter, find more leads, win more deals, and keep customers happy with out-of-the-box tools built into the world’s #1 CRM suite. Introducing the all-in-one, easy-to-use solutions that bring marketing, sales, and service together. Starter Suite is the fastest, easiest way to get started with a complete CRM. Pro Suite takes Starter to the next level, unlocking customization, automation, and enhanced sales and service functionality.
Salesforce Starter Software - Home
Salesforce Starter Software - Setup
Salesforce Starter Software - Reporting
Salesforce Starter Software - Opportunities
Salesforce Starter Software - Filter leads
Salesforce Starter video
Salesforce Starter Software - Home - thumbnail
Salesforce Starter Software - Setup - thumbnail
Salesforce Starter Software - Reporting - thumbnail
Salesforce Starter Software - Opportunities - thumbnail
Salesforce Starter Software - Filter leads - thumbnail

Salesforce Starter pricing

Salesforce Starter does not have a free version but does offer a free trial. Salesforce Starter paid version starts at US$25.00/month.

Starting Price:
US$25.00/month
Free Version:
No
Free trial:
Yes

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Salesforce Starter Reviews

Feature rating

Value for Money
3.9
Functionality
4.2
Ease of Use
4.0
Customer Support
4.0
5 reviews of 201 View all reviews
Julio Cesar
Julio Cesar
  • Industry: Logistics & Supply Chain
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 10/03/2023

Great experience working with salesforce platforms

Basically, all my days at work depens on salesforce, very efficient at the moment, it also helps me out to improve my sales day by day.

Pros

All I need in one place, quick response from the platform and cloud.

Cons

Trouble shooting at weekends and slow verification process

Ernest
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Monthly for 6-12 months
  • Review Source
Value for Money
1
Features
5
Ease of Use
1
Customer Support
1

5
Reviewed on 03/02/2022

Ridiculously Expensive

I stopped using because I could never understand how to fully set up the system. Salesforce referred a 3rd party developer to set up system, they wanted $28,000 to set up system. Kinda shady.

Pros

Nice interface, lots of features. I never understood the system enough to offer more Pros.

Cons

Only for Mid-Large - Large Business. Salesforce is not for small business, because it is cost prohibitive. Salesforce nickel and dimes for everything, including an unethical override for their CPQ billing. I am stuck in a contract and still paying for Essentials. However, it was much more economical to use another CRM/Subscription Management System and pay Salesforce until my contact is over.

Chance
  • Industry: Financial Services
  • Company size: 1,001–5,000 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
2
Features
2
Ease of Use
4
Customer Support
3

2
Reviewed on 05/12/2016

Do Not Assume Anything

The best advice that I can give to a company considering purchasing Salesforce's Desk.com is to document every single expectation and need regarding a CRM tool. Do not assume any functionality exists, regardless of how simple and standard that functionality may seem. There are definitely features and functionalities that the average person might expect any modern system to offer which it does not.

Examples:
List Views - Cannot sort by most fields, cannot add custom fields to list views, and cannot modify the number of records per page
Reporting - Cannot modify fields displayed in a report, cannot edit criteria for metrics, and cannot include custom fields in reports aside from picklists, and cannot export more than 2500 records at a time
Email - Does not include standard modern emailing functions such as underlining, highlighting, modifying font color, or pasting images/tables

Also, while some more complex workflows and automation can be built in Salesforce to update fields which are then passed back to Desk via Desk Connect (native sync between Desk and Salesforce), I strongly recommend against relying on Desk Connect for any business processes. Desk Connect can and has been turned off by Desk.com for all customers without first ensuring this is okay with the customer, interrupting daily business on a large scale. It is also extremely easy to break or surpass its capabilities of Desk Connect to the point that any modification, regardless of size, made to your Salesforce org must be communicated to Desk to ensure that Desk Connect will continue to function as expected.

If you are a small-scale organization/team with very basic case tracking and reporting requirements capable, Desk may very well be the answer for you. But you still better be prepared with extensive documentation of all requirements and expectations for a tool like Desk, no matter how small or obvious they may be.

Pros

Simple UI
Simple workflow building and management

Cons

Extremely limited in its capabilities
Desk Support reps are not thorough when reading emails
ETA's on fixes/patches pushed back for months

Janet
  • Industry: Health, Wellness & Fitness
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
4

4
Reviewed on 17/11/2023

Salesforce classic better than the new Lightning

Classic is great and very easy to get to info.

Pros

I really like the salesforce classic before they moved to lightning. It was much more intuitive and easier to locate information.

Cons

That they moved to lightning and it is not as good as classic

Ellenore
  • Industry: Machinery
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
0
Features
5
Ease of Use
5
Customer Support
0

5
Reviewed on 11/12/2023

Great software to organize employee information

Pros

I like that I'm able to log information about employees and manage their contact info, benefit information, and history easily. It's also very customizable.

Cons

Sometimes I wish that the platform was able to be more on-brand, and that I was able to create documents with our font package.

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