About Freshsales

Freshsales is a salesforce automation solution that enables businesses of all sizes to streamline lead management, client interaction, marketing insights, customer relationship management and other operations. The platform enables organizations to design custom workflows with event-based triggers to automate repetitive tasks. Freshsales allows teams to create custom sales pipelines based on geographies, team, processes or other criteria and maintain a product catalogue with pricing, discount and tax information. It offers a host of features like customizable email templates, sales goals management, predictive contact scoring, sales forecasting, audit logs, role-based access and more. Additionally, administrators can view and track KPIs, teams’ performance, sales, client communication and other data via the analytics dashboard. Freshsales facilitates integration with numerous third-party applications such as Microsoft Outlook, PandaDoc, Xero and more. It is available on monthly/annual subscriptions and support is provided via phone, email and other online measures.
Freshsales Software - Freshsales bulk emails
Freshsales Software - Freshsales contact management
Freshsales Software - Freshsales In product chat
Freshsales video
Freshsales Software - Freshsales bulk emails - thumbnail
Freshsales Software - Freshsales contact management - thumbnail
Freshsales Software - Freshsales In product chat - thumbnail

Freshsales pricing

Freshsales has a free version and offers a free trial. Freshsales paid version starts at US$15.00/month.

Starting Price:
US$15.00/month See pricing details
Free Version:
Yes
Free trial:
Yes

Alternatives to Freshsales

HubSpot CRM

With its cloud-based, customer relationship management (CRM) platform, HubSpot CRM helps companies of all sizes track... Learn more

Zoho CRM

Zoho CRM is a cloud-based business management platform that caters to businesses of all sizes. It offers sales and... Learn more
Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal,... Learn more

Salesforce Sales Cloud

Grow your revenue and profits with intelligent sales automation with Sales Cloud. Help every rep be more efficient.... Learn more

Insightly

Insightly is a SaaS-based CRM solution targeted at growing mid-sized businesses. More than 1.5 million users worldwide... Learn more

Pipedrive

Pipedrive is a web-based Sales CRM and pipeline management solution that enables businesses to plan their sales... Learn more

Freshsales Reviews

Feature rating

Value for Money
4.5
Functionality
4.4
Ease of Use
4.5
Customer Support
4.5
5 reviews of 501 View all reviews
Anuj
  • Industry: Real Estate
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 11/07/2022

For sales managers and their team members working in startups, the most high-end software

Overall, I believe that FreshSales has been a fantastic addition to our business. Customer accounts are simple for us to access. From FreshSales, we can directly create tickets in FreshDesk.

Pros

I have been using this software for one and a half years. I initially only used the live real-time chat feature, but now I use its premium capabilities to manage my leads and send them updates and sales pitches using the simple campaign manager. I adored the user interface because it requires little intelligence to comprehend the things you need to achieve your goal. I have made use of their reporting capabilities, which aid in my decision-making based on campaign results.

Cons

If they offered interaction with other social networks in addition to LinkedIn, such as Instagram and Facebook messaging, I would adore this feature. They only have a few integration modules at the moment. Additionally, handling and transmitting files takes considerably longer than importing them, and occasionally it gets stuck, forcing me to repeat everything.

Humberto
  • Industry: Cosmetics
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
3
Features
4
Ease of Use
4
Customer Support
1

5
Reviewed on 17/03/2021

If you need support, look elsewhere

In short, great app, downright awful support

Pros

Very easy to implement. Currently using FreshDesk, FreshCaller and FreshSales. Great integration, everything works quite well.

Cons

As long as you do not need help from support, you will be fine. Every time that I have contacted support it has unfortunately been very disappointing. Even the most basic question takes an inordinate amount of time to get a response. Specific issue on FreshSales that really was upsetting is the fact that under the blossom program you get absolutely no reports, zero. In order to get reports, you have to upgrade to the next plan, garden. The cost per user goes from 12 to 25 if you are on the annual plan or 19 to 35 on the monthly. It is really hard to understand why some basic reports were not provided under blossom. Yes, the app is very useable without reports, however, if you are managing a team and want to see data across users, forget about it. You need reports and will have to migrate to the next plan up. I cannot stress the fact that the support is just simply not a priority for them, for many folks this could be the one thing that will force them to look somewhere else.

Alternatives Considered

Salesforce Platform and Zendesk

Reasons for Switching to Freshsales

The decision to choose freshworks was for most part driving by cost.
Verified Reviewer
  • Industry: Facilities Services
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
3
Ease of Use
5
Customer Support
2

4
Reviewed on 21/07/2022

Good sales and marketing CRM

It's fine overall but earlier support was good and now it's difficult to get a hold of rep.

Pros

It's comprehensive as this has functionalities for both sales and marketing. This also has freshchat feature which we are using on our website.

Cons

The support is not good and on the other hand they have made a newer version of it and it took 6 months to migrate us to newer version for the older one.

Alternatives Considered

Salesforce Sales Cloud

Reasons for Switching to Freshsales

It's cheap compared to salesforce and has more or less same functionality.
William
  • Industry: Insurance
  • Company size: 2-10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
1
Features
2
Ease of Use
1
Customer Support
1

2
Reviewed on 08/07/2022

Over promise and massively underdeliver

Initially the support appeared overstructured but helpful. But then we kept getting oh...we don't do that.

Pros

It can make a phone call. There isn't much on the positive side. It's hard to see history, route calls to others, send texts with attachments are impossible and you can't receive a text with an attachment. These are major for our business. Systems that rely on email in our industry are wasted.

Cons

We were promised several capabilities that just don't exist. When we found this out, we asked for a refund and we can't get any response since then. They ignore us totally.

Maciej
  • Industry: Financial Services
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
4

5
Reviewed on 12/02/2020

Great CRM for consultants

I work alone. The software meets my needs in helping me track my interactions with clients. What I like in CRM system is it's easily accessible and quick to use, so it does not slow down my activities, but instead helps me be more productive. And Freshsales does that well.

Pros

Pros are numerous - some of them are:
- integration with Exchange/Gmail for incoming mail,
- many plans to choose from,
- intuitive and easy to use,
- good mobile app

Cons

Not many cons. What I would like to see are more integrations. Especially with Todoist for task management (I've been using Todoist for years and it is just the most accessible and streamlined task management app).

I am not fully happy with the quality of customer support, but maybe I was just a bad luck (I do not require much of support).

Alternatives Considered

Capsule and Insightly

Reasons for Choosing Freshsales

Accelo radically raised ther prices.

Switched From

Accelo

Reasons for Switching to Freshsales

It integrates fully with MS Exchange, while the other ones don't.

Related categories