About Freestone

Freestone provides a platform to host live events and on-demand learning content as part of a continuing education program. Track learner progress and issue certifications in one convenient, branded hub through diverse learning formats like webinars, webcasts and on-demand streaming. Encourage interactivity among presenters and learners through Q&A, chat, surveys, polls and quizzes. Freestone clients are backed by white-glove support on all events and a dedicated account manager for guidance and support. Leverage pre- and post-production services to capture content during live, on-site conferences and deliver them to virtual audiences.
Freestone Software - Event calendar
Freestone Software - Control panel
Freestone Software - Viewer
Freestone Software - Video editor
Freestone Software - Event monitor
Freestone Software - Viewer layout configuration
Freestone Software - Event calendar - thumbnail
Freestone Software - Control panel - thumbnail
Freestone Software - Viewer - thumbnail
Freestone Software - Video editor - thumbnail
Freestone Software - Event monitor - thumbnail
Freestone Software - Viewer layout configuration - thumbnail

Freestone pricing

Freestone does not have a free version.

Starting Price:
Not provided by vendor
Pricing Details:
Contact Community Brands for pricing details.
Free Version:
No
Free trial:
N/A

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Freestone Reviews

Feature rating

Value for Money
4.5
Functionality
4
Ease of Use
4
Customer Support
4.5
5 reviews of 24,480 View all reviews
Morgan W.
  • Industry: Higher Education
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 30/04/2020

The Freestone Support Team is the Best

Here are just a few things I've valued greatly from the team there:

• Speedy and accommodating turnaround on contract updates so we could meet the needs of our members
• Pleasant, knowledgeable, professional, and on-the-ball support for our live programs
• Thorough and helpful presenter prep sessions
• Timely, kind, and patient responses to my many questions on everything from event setup to attendee credit
Regarding the platform itself, just a few features we use:
• Layout customization for live webcasts/webinars
• Self-paced courses with credit
• Credit submission requirements such as polling, checkpoints, surveys, and certificates
• Attendee Q&A
• Reports to verify credit submission, program attendance, attendee questions, polling responses, etc.
• Much more!

Really I can't say enough about how much I appreciate the team and the Freestone product. It's a great feeling to know I'm in good hands with them in every aspect of our LMS use.

Pros

I've been using Freestone from Community Brands for a few years now and not only have I been pleased with the look, customization, and functionality of the platform, but also overjoyed with the support I receive from team there.

Cons

There are a couple of things that frustrate users regarding credit submission.

Response from Community Brands

Thank you very much for all the kind words, Morgan! This is fantastic to hear!

We look forward to maintaining this standard of service! We will continue to enhance the platform and will review the credit submission process for additional efficiencies.

Thank you for the feedback!

Replied 04/05/2020
Robin L.
  • Industry: Nonprofit Organization Management
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Features
4
Ease of Use
4
Customer Support
5

5
Reviewed on 16/09/2020

Air & Waste Management Association Review

When I do have issues the best part of the company is the Technical Moderator that is always there to assist. [SENSITIVE CONTENT HIDDEN], is the person that I have worked with for about 5 years. He is helpful during the live webinar, but for other issues that arise. For example, putting the webinar information into the Freestone system, problems with registration or assisting with PowerPoint issues.

Pros

The Freestone product has been easy to use, after I was trained and especially after I had used it for a period of time. Once the presenters are set up in the system, the webinar just flows. This includes the Q&A , polling and chat components, that all work well and are useful for the webinar.

Cons

We often get request for animation, fly in slides for he webinar. at this time those features are not available.

Response from Community Brands

Thank you very much for the kind words about our the team and the webinar technology! We look forward to maintaining this standard of service. At this time presentations with animations can be shared through the screenshare functionality, but we will continue to look at ways to further enhance the webinar features. Thank you very much for your feedback Robin!

Replied 22/10/2020
Verified Reviewer
  • Industry: Marketing & Advertising
  • Company size: 11-50 Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
0
Features
4
Ease of Use
3
Customer Support
3

3
Reviewed on 06/08/2019

An adequate system, a bit burdensome

Overall I have been satisfied with Freestone and when I have had issues, their customer support it quick to respond.

Pros

The admin portal for Freestone is comprehensive and includes a lot of features and functionality, but it is not intuitive or easy to use. Every time I login, it takes a few minutes to figure out where I need to navigate to in order to find what I am looking for. Once I find it, updates are easy to make and take effect immediately.

Cons

Too much going on in the dashboard. It is overwhelming and needs a better design/layout.

Response from Community Brands

Thank you very much for the feedback! We will continue to make updates to the platform to make it more user friendly, while still remaining comprehensive. We will be releasing a new analytics dashboard in the coming weeks that will offer insights into key performance indicators such as top learners and courses, as well as adding business intelligence insights. Thank you again!

Replied 14/08/2019
Kaylee D.
  • Industry: Construction
  • Company size: 11-50 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
4
Features
3
Ease of Use
4
Customer Support
5

4
Reviewed on 04/08/2021

Simple to use and has most of the tools you will need starting out.

Freestone has enabled us to start our online learning area for our members enabling them to receive CE's through the system. It's really opened up a new world of learning for our members and we are just getting started.

Pros

This is a simple product to use. I like the simple authoring tools. It makes it easy to create surveys, add materials and create learning.

Cons

There needs to be improvement in the ability to talk to YourMembership. It's a feature we don't use right now because it doesn't work very well. We would like our members to be able to see on the YM side what CE's they have and the communication between the two is clunky.

Response from Community Brands

Thank you for the kind words about the product's ease of use Kaylee! We look forward to continuing to enhance the user experience for both admins and learners. Your Account Director will be connecting with you to discuss enabling the most up to date credit integration between Freestone and YM as I believe that will address your concerns about ce tracking. Thank you again for the feedback!

Replied 11/08/2021
Peggy S.
  • Industry: Legal Services
  • Company size: 11-50 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 23/07/2019

ALA Freestone Review

We left Freestone for a 2 year period and went to a different vendor to provide our members with a cheaper option. After an unreliable platform, difficulty in producing our own reports we came back and are happy customers.

Pros

Ease of use for administrator, data entry and report running

Cons

Would love to have webinar presenter visible on screen, allow animations in webinar presentations and a more seamless member experience to register, pay for and attend the webinars. Single sign on proves to be confusing for our membership.

Response from Community Brands

Hi Peggy, thank you very much for the review! I am happy to report that presenter webcams are in the works and will be live in the coming months. We will continue to build out new feature updates and enhancements to the member experience.

Replied 26/07/2019

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