About SimplePractice

SimplePractice is a cloud-based practice management system built to make the business side of private practice easier. Our easy-to-use and HIPAA-compliant software helps health and wellness professionals automated their day-to-day processes like scheduling, payment processing, documentation, and more. Key features include free, unlimited appointment reminders, insurance claim management, online appointment requests, and a Client Portal to simplify client communication. Send paperless intake forms through the Client Portal—making it easy for your clients to review, sign, and make payments all in one place. Use the online appointment requests feature to let clients request a time that works for them. From there, you can approve or deny any request. Once your appointments are scheduled, reduce your no-shows by sending free, unlimited voice, text, and email reminders to all your clients. The integrated telehealth platform allows you to see clients from anywhere, with no extra logins or links. Streamline your note-taking process with the robust template library, or create your own templates to spend less time on paperwork and time in sessions. You can load your preview notes, make any edits, and then lock and sign your note, and you’re done! Now you don’t have to spend time in your sessions discussing payments. Simplify online payments with AutoPay and secure online credit card processing. Plus, credit card payment processing is fully integrated with your SimplePractice account—no need for extra logins or hassle. SimplePractice also has the tools you need to successfully market your practice like the Professional Website. Choose from professionally curated themes, colors, and photos to build a simple, beautiful website in minutes. Plus, the Professional Website seamlessly integrates with your account, so you don’t need to enter all your practice information twice. Your SimplePractice account also integrates with the Monarch directory, so prospective clients can easily find your practice, request an appointment, and get the care they need.
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SimplePractice pricing

SimplePractice has a free version and offers a free trial. SimplePractice paid version starts at US$39.00/month.

Starting Price:
US$39.00/month
Free Version:
Yes
Free trial:
Yes

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SimplePractice Reviews

Feature rating

Value for Money
4.5
Functionality
4.5
Ease of Use
4.5
Customer Support
4.5
5 reviews of 2,450 View all reviews
Amanda G.
  • Industry: Hospital & Health Care
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
4

5
Reviewed on 07/08/2019

Simple Practice saved me!

Truly a lifesaver. I feel like I am not a business person, but simple practice simplifies so many aspects of this.

Pros

I love all of the things that the developers decided to incorporate in this platform. You can upload your business documents, any documents relevant to your client records and so much more. I have created questionnaires that are specific to my practice so that I can gather data upfront and this prevents me from missing out on money. I love the integration for scheduling appointments, telehealth and billing and invoicing. If you want to streamline your practice, this is for you.

Cons

Clients cannot pay partial balances in their client portal yet, those payments have to be taken in the office.

Alternatives Considered

TherapyNotes

Reasons for Switching to SimplePractice

Simple practice had many more needed features.

Response from SimplePractice

Amanda, thanks for your positive review. We're proud to give you the back office you need to run a professional practice. Please don't hesitate to reach out if there's any additional feedback you have. - Gillian from SimplePractice

Replied 13/08/2019
Joy P.
  • Industry: Mental Health Care
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
4
Customer Support
5

5
Reviewed on 18/05/2021

Comprehensive Software for my Solo Practice

I tried a number of different software platforms, and SimplePractice was the most comprehensive and easy to use.

Pros

The Calendar is easy to use and the Client Portal is very convenient for clients to complete paperwork.

Cons

The Video Telehealth option did not include key features and was expensive and nagivation of creating forms was difficult

Alternatives Considered

My Clients Plus

Reasons for Choosing SimplePractice

SimplePractice was much easier to use and better for a solo practice.

Switched From

CarePaths EHR

Reasons for Switching to SimplePractice

SimplePractice was much easier to use and better for a solo practice.
Lakisha D.
  • Industry: Hospital & Health Care
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
4

5
Reviewed on 21/09/2021

Great EMR for my Speech Therapy practice

Pros

Everything is in one place. I love being able to chart session notes, submit billing, schedule appointments, store online intake forms, send appointment reminders and obtain confirmation. It’s exactly what I need to run an efficient practice while wearing many hats.

Cons

The only CON is not being able to pick up the phone and call someone for customer service. Unfortunately everything is through email/text. My problem was resolved fairly quickly, but I still like hearing the “human voice” on the other end of the screen.

Alternatives Considered

TheraPlatform and ClinicSource

Reasons for Switching to SimplePractice

What was offered (system capabilities) and price.
Amber S.
  • Industry: Mental Health Care
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
0
Features
2
Ease of Use
2
Customer Support
1

3
Reviewed on 26/05/2021

Administration is Frustrating

Pros

It is simple to use and if you don't have a large number of clients that you see then it works well.

Cons

None of the billing reports include all data points that is necessary for keeping track of payments and insurance reimbursements. For example, one report may have date of service and paid amount, but not the date the payment was made or for which clinician. Another report may have the date of service, client, and clinician, but not the payment amount or date it was paid. This makes it necessary to keep records outside the system which creates a problem for record keeping from a HIPAA standpoint. It's also a problem that we are paying for a system that doesn't cover all our needs.

The second significant problem is that Simple Practice doesn't allow patient medical record numbers. They also have stated they do not intend to include this in future improvements. When you can't use the billing reports because they are incomplete, and then you can't assign a medical record number to a patient, it makes it extremely difficult to follow HIPAA guidelines on record keeping. You can assign a medical record number to a patient, but there is no place to put it so you are unable to do any reports or searches using the number. And, again, you must keep a record of it outside the system.

Response from SimplePractice

Hi Amber, thank you for the detailed review! You're right, none of our Reports include the date an insurance payment was made, but the Appointment Status Report includes the date of service, amount owed, amount insurance paid, amount client paid and the clinician's name. Here's more on the Appointment Status Report: [SENSITIVE CONTENT HIDDEN]! Although you can't assign a medical record number in the system, each client has a unique numerical code in the URL. You can use these numbers, or the entire URL to distinguish your clients from one another outside the system. - Ruth from SimplePractice

Replied 11/06/2021
Mark senyo A.
  • Industry: Hospital & Health Care
  • Company size: 201-500 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 07/07/2021

simplifies all processes to a level that allows us to focus on actual client care

Simple practice was introduced to me and my [SENSITIVE CONTENT] during a medical conference we attended during the early stages of setting up our private practice. Thankfully, it came at a time when we were still developing our core processes and workflows, so it was able to shape our systems right from the very beginning.

Pros

Simple Practice is very easy to learn and get comfortable using. All the various features easily link up to others that follow or proceed in the logical process of service delivery, making product navigation extremely user friendly and smooth.

Cons

The period allowed for the free trial is a bit short and does not allow potential buyers enough time to test all the core elements before having to make a decision on whether to purchase or not.

Alternatives Considered

OnCall Health

Reasons for Choosing SimplePractice

Simple practice had a more comprehensive set of features and more applicable uses for the stage we were in as a new practice

Switched From

TherapyNotes

Reasons for Switching to SimplePractice

The recommendations we received from our network of associates and administrators were in favor of Simple Practice

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