SimplePractice

Pros

Nice and plain in a lot of ways yet let’s you do these things:
Set up your own intake forms, diagnostic codes, billing forms, scheduling, a secure patient portal so when patients contact you, you can send them a secure link they can use to sign your consent forms, pay you using a credit card which you don’t have to handle, schedule a session, and do a telehealth visit in a secure HIPAA compliant way. There is also a way to do billing so bills can be submitted to an insurance company.

Cons

Simple practice is designed for mental health professionals and non-MD’s mainly, so as a psychiatrist, it does MOST but NOT ALL of the things I need for a telepsych practice. For example, I cannot e-prescribe, order labs or review lab results using simple practice. But that’s okay. They never claimed it could be used for this. So I am still getting off the ground with my own practice and will probably just use some work arounds such as writing paper scripts for now, and this is fine unless I get a patient who needs clozaril, lithium or delante, at which time I will need to get lab ordering and reviewing capabilities from somewhere else. So the thing is this. Simple Practice does a lot of things. For a psychotherapist non-prescriber, it would pretty much do everything you could ever want a platform to do. For a psychiatrist, it hits about 2/3 of the total function domain needed. For internal medicine, family medicine or endocrinology I would definitely recommend doing something else. They make no claims to physician specific and the main reason I picked it is for the telehealth and the billing simplification and the collect payment without touching money feature.

Pros

Everything is in one place, and easy to use. The platform is reliable (I don’t use the telehealth feature), and straightforward.

Cons

That I have to pay the highest tier price simply because I wanted to keep calendar syncing. I don’t use the telehealth, and everything else was available under the mid tier price.
Also, you can never actually talk with customer service, everything has to be searched in their FAQ sections.

Alternatives Considered

Reasons for Switching to SimplePractice

Pros

This is the worst, you can't even get support from a human, they force you to do everything online and this is a huge waste of time. They are saving incredible amount of money by doing this, and not passing any of that savings onto the customer while raising prices.

Cons

The most expensive out there, and they keep raising their prices and providing fewer options.

Pros

Simple Practice is easy to use and super reliable. I can manage everything in one place like client management, billing and other related transaction.

Cons

No immediate phone support to customers.

Pros

They have a very easy to use format. They have all of the features needed for an individual private practice. And they have been enhancing their features to complement smaller group practices.

Cons

Customer service is in another part of the country, so the time zone is off by a few hours. Also, there is no human contact to consult with. Everything must be done electronically until it is escalated to a email chat then virtual call.

Alternatives Considered

Reasons for Switching to SimplePractice