About Mailjet

Mailjet is a cloud-based email automation solution that helps small to large businesses create, manage, send and optimize email marketing as well as transactional emails. The platform offers a drag-and-drop builder that allows users to send personalized communications to customers and monitor in real-time. Primary features of Mailjet include a dedicated workspace, role-based permissions, customizable templates, activity logs, automated workflows, Simple Mail Transfer Protocol (SMTP) relay and scheduling. The platform includes A/B testing that enables users to test and optimize multiple versions of emails with various criteria such as name, subject, content and design. Additionally, it offers email segmentation that allows users to group customers based on name, gender, past purchases, interest and behavior to facilitate sending targeted communication. Mailjet integrates with various third-party applications such as Zapier, Magento, Microsoft Azure, Google Cloud, Segment and Salesforce. The product is available on a per month subscription pricing and support is extended via email, documentation and online helpdesk.
Mailjet Software - Analytics
Mailjet Software - API integration
Mailjet Software - Responsive email
Mailjet Software - Analytics - thumbnail
Mailjet Software - API integration - thumbnail
Mailjet Software - Responsive email - thumbnail

Mailjet pricing

Mailjet has a free version and offers a free trial. Mailjet paid version starts at US$8.69/month.

Starting Price:
US$8.69/month
Pricing Details:
Mailjet’s free plan gives you access to major features like unlimited contacts, delivery and analytics dashboards, customer support, APIs and more. Send up to 6000 emails per month. Mailjet’s premium plans offer advanced features like Segmentation, A/B Testing, Email Automation and more. Mailjet works well with structure of all sizes and has a variety of plans for every needs, from Forever Free (6000 emails/month) to Custom Plans. Check https://www.mailjet.com/pricing for full details about Mailjet Pricing.
Free Version:
Yes
Free trial:
Yes

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Mailjet Reviews

Feature rating

Value for Money
4.5
Functionality
4.5
Ease of Use
4
Customer Support
4
5 reviews of 334 View all reviews
Mark M.
  • Industry: Market Research
  • Company size: 11-50 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 28/01/2021

Great mailing platform

Easy to setup, I like how they instruct you to setup your mailing domain in an optimal way and guide you through the process.

Pros

The overall design of the platform as well as the email builder is one of the best i've seen. It makes it possible for even novice users to design templates and send email campaigns.

Cons

Price is a bit high compared to some open source and self hosted options like OemPro but for a SASS product its still pretty good.

Alexandra N.
  • Industry: Marketing & Advertising
  • Company size: Self Employed
  • Used Daily for Free Trial
  • Review Source
Value for Money
4
Features
5
Ease of Use
4
Customer Support
0

4
Reviewed on 30/06/2021

A good software but with some flaws

So far, given we can fix the issues in connecting to our custom domain, we are satisfied. With some reservations mentioned above.

Pros

I like the fact that Mailjet has a very clear UI- and it is easy to find and craft new campaigns. They have also been one of the very first email systems to be GDPr compliant- and hence on my radar for very long. We had an account since 2019, but only recently started to consider automating our emails. The trial limit for daily emails is generous too.

Cons

However, there are some issues. Connecting our domain was problematic, and email automation is only available to premium users. This should be available to free users as well, maybe limiting the free daily emails at the same time. It takes time to think automation processes through, and 30 days trial might be too little to decide whether the system is right for a user or not. I at least take time to properly test a software.

Alternatives Considered

Drip and MailerLite

Reasons for Choosing Mailjet

I used Mailchimp ages ago, and did not like their UI.

Switched From

Mailchimp

Reasons for Switching to Mailjet

Cheaper than Drip, More free emails than MailerLite, and GDPR compliant
Alexander R.
  • Industry: Marketing & Advertising
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
3
Ease of Use
5
Customer Support
1

1
Reviewed on 21/09/2019

Easy To Setup, Crazy Terms of Service

It started off good, as an easy to use software but later turned into a nightmare working with their support.

Pros

It's really easy to set up and get going on a WordPress site, and I liked being able to authenticate by confirming an email rather than by DNS if I wanted.

Cons

Their TOS and enforcement of it is absolutely insane.

One of my sites sends transactional emails for the purchase of firearms accessories (think like holsters, nothing regulated). They blocked my entire account and all sites associated because of that. I removed the site they flagged, thinking I'd get my account back.

The compliance team then had to review my account, and then said one site I had linked which does landscaping is also against their terms because they don't allow real estate sales/related services.

I should note, none of the sites on my account were sending any sort of newsletter or promotional emails. It was all contact form submissions and purchase receipts.

Alternatives Considered

Mailchimp Transactional Email and SendGrid

Reasons for Switching to Mailjet

It seemed easier to use at the time. I've since moved on.

Response from Mailjet

Hi Alexander,

Thanks for your feedback and we apologize for any issues you had with our service. Ultimately our sending policy is in place to avoid issues of spam, and illicit sending. We restrict content on self-service plans related to fire arms and real estate due to recommendations from ISPs. Thanks for understanding.

Best,
The Mailjet team

Replied 25/09/2019
Kenneth A.
  • Industry: Staffing & Recruiting
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 20/09/2019

Best Value Out There

Pros

The software is easy to use and I can prepare a "mailing" fairly quickly with templates that I've set up for various types of occasions. The price is very reasonable and the reports are fantastic. I'm able to reach my target markets better when I download the reports and track who opens and "clicks" through my messages.

Cons

Everything is great. I wish that there could be more templates for the emails to give me more "looks" when I do "mailings"

Alternatives Considered

Mailchimp

Reasons for Switching to Mailjet

Price was far better. In addition, MailChimp charges based on size of mailing list. I'd rather be charged by number of emails that I send out. My current package is perfect for my needs at a reasonable price.
Isaac B.
  • Industry: Think Tanks
  • Company size: 2-10 Employees
  • Used for 6-12 months
  • Review Source
Value for Money
0
Features
4
Ease of Use
4
Customer Support
0

5
Reviewed on 25/09/2019

A solid option for managing email lists.

Pros

Ease of use
A plethora of features
Messages arrive to inbox (not spam)
Good analytics
Overall value is good

Cons

Mailjet limits your sending rate at first
Some features could be more customizable (e.g. subscriber forms/widgets)
Can be a bit complicated to add sender addresses and verify URLs

Alternatives Considered

Sendinblue, Drip and GetResponse

Reasons for Choosing Mailjet

Mailjet has better % of arriving in inbox (not spam) Better package of features More customization and control Overall better service

Switched From

Mailchimp

Reasons for Switching to Mailjet

Price and pragmatism of features

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