4.3
Overall rating
Reviews

4.3
Overall rating
Reviews

About CallHippo

CallHippo is a cloud-based call center solution that helps mid to large size businesses with workflow automation and virtual telephony. The platform enables users to give detailed analysis to customers through call recordings. CallHippo offers Activity Feed that lets users access caller name, call status, total call duration, department and more. Primary features of CallHippo include productivity tracker, sales script designing, call recording samples and call analysis. Additionally, the platform lets users filter call logs by applying filters such as call type, specific time period, incoming calls or outgoing calls. CallHippo integrates with Zapier, Zoho, Zendesk, Slack, HubSpot, Intercom, Groove, Freshdesk and Pipedrive. Pricing of the product is based on per month, per user basis and support is extended via email, phone, live chat and documentation.
CallHippo Software - Call Hippo Dashboard
CallHippo Software - Call Hippo Adding Numbers
CallHippo Software - Call Hippo Contact Details
CallHippo Software - Call Hippo Dashboard - thumbnail
CallHippo Software - Call Hippo Adding Numbers - thumbnail
CallHippo Software - Call Hippo Contact Details - thumbnail

CallHippo pricing

CallHippo does not have a free version but does offer a free trial. CallHippo paid version starts at US$20.00/month.

Starting Price:
US$20.00/month
Free Version:
No
Free trial:
Yes

Alternatives to CallHippo

CINNOX

0
CINNOX is a total experience SaaS platform that elevates customer and staff experiences with innovative omnichannel...

CallHippo Reviews

Feature rating

Value for Money
4.1
Functionality
4.3
Ease of Use
4.4
Customer Support
4.6
5 reviews of 568 View all reviews
Eric
Eric
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
3
Customer Support
5

5
Reviewed on 20/10/2020

Great Customer Support by CallHippo Team | [SENSITIVE CONTENT HIDDEN]

[SENSITIVE CONTENT HIDDEN] was helping me today and he ROCKS! Any time I have needed questions answered, the support team has been extremely helpful.

Pros

Once you learn to use it, it is very easy and robust. It does more than what we need it to do, and the price is great.

Cons

Our agency sets up many accounts for our clients. Sometimes the anti-fraud department flags our new accounts. Our clients pay their CallHippo bill directly so we have many accounts rather than just one.

Regardless, the new account openings are resolved quickly.

Alternatives Considered

CallRail

Reasons for Choosing CallHippo

Pricing and support

Switched From

CallRail
Peter Ian
  • Industry: Outsourcing/Offshoring
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 08/11/2023

Feedback

Whenever I have questions about the product, it's reassuring to know that the chat support team is consistently available. It feels as if they are accessible around the clock, 24/7.

Pros

I have the capability to record our conversation, and if needed, I can also invite Customer Support to join us in real-time via Zoom for immediate assistance.

Cons

I'm looking forward to the return of the monthly subscription option for purchasing a single line.

Erica
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
1
Features
1
Ease of Use
1
Customer Support
1

1
Reviewed on 30/11/2022

CallHippo Sucks and I would not recommend it to anyone

It is extremely expensive but when I was looking at them I was told they were cheaper than Just call which is NOT the case. I spend more money on Calls per month than I did with Just Call (Just Call was a much better option all around compared to CallHippo).. and you can find a phone software like ConneXio that doesn't charge per call and they are way cheaper per person and so far much better quality (never had an issue with ConneXio). CallHippo charged me for 10 employees for the year and after 2 months we went down to 5 and they would not give me a refund, they gave me 6 months more on my contract "free" they said. With all the issues we have been having with the system lately I asked them to compensate me again and they extended me another 6 months "Free".... I don't want to be with them any longer. They Suck. I want to cut ties and go but they won't budge and let me out of the contract. And for the record, it is NOT FREE... their calls are so expensive that I end up paying them $60 a month on top of what I paid per person just for calling credits. I don't want to give them another dime.

Pros

I don't. It always has issues. We are a call center and I don't have time for issues.

Cons

It is connected to my CRM but it doesn't log the recordings into the CRM at all. You have to hunt for them on their website. It always has an issue, can't call out, drops calls, dialer does not work to push extensions when the call goes through... etc...

Response from CallHippo

Hi Erica,

Really apologize for the inconvenience.

Can you please send us a mail at [email protected] and cc [email protected], we will look into this concern to resolve it on priority.

Replied 06/12/2022
Esitere
  • Industry: Staffing & Recruiting
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 18/03/2024

Callhippo

Good experience in general. The calls are loud and clear despite the bad internet connection.

Pros

It's easy to use and self explanatory. It's really affordable. Inbound calls are smooth and do not bounce back

Cons

I can't send messages and sometimes switching to another number can take time

Bilal
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 31/10/2023

One of the best Dialer

Overall its a wonderful experience having call hippo as a primary dialer for a call center but still you guys need to work on after sales services.

Pros

Call Hippo provides the best prices in VoIP

Cons

Customer service is too slow, Like they reply so late

Alternatives Considered

Aircall

Reasons for Choosing CallHippo

Aircall customer was so bad, that they don't reply you in a weeks

Switched From

Aircall

Related categories