About Cisco Jabber
Cisco Jabber pricing
Cisco Jabber does not have a free version.
Alternatives to Cisco Jabber
Cisco Jabber Reviews
Feature rating
- Industry: Telecommunications
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
The best unified communications application
My experience with Jabber is excellent, no matter where I am, I always have my extension at my fingertips and so I can make or receive calls as if I were in the office. I can also listen to voicemails or access virtual meetings from the same application. This application definitely helps the mobility of people keeping them always connected.
Pros
Cisco Jabber is an all-in-one application, it gives you the possibility of having your extension on your computer, cell phone or tablet, being able to send messages to your colleagues, share documents, screens, access voicemail or even video conferencing rooms. What more could you want?
Cons
There is not much to mention here, with the change of look and feel that they are doing in the new version, the user experience will be similar to Webex Teams and this helps the adoption of the solution. Perhaps the only point to mention is that for some cell phones, the application makes them a little slower than normal.
- Industry: Financial Services
- Company size: 10,000+ Employees
- Used Daily for 2+ years
-
Review Source
While it's come a long way from its freeware days, Cisco needs to update this tool for the...
Jabber gets the job done for instant messaging, but companies need not worry about their employees getting lost in endless chats with each other. The interface is clunky and unintuitive. Setting a custom status is easy enough, but removing that status is not nearly as easy and requires an Internet search/hack.
The emoji set looks about as appealing as AOL Instant Messenger from the late 1990s, and at least once a day I send messages to the wrong person somehow. The lack of avatars is telling, and while it has some integration with ActiveDirectory/Outlook, other products do it better. Its best feature (by far) is the reminder to join WebEx meetings, which doesn't require opening any programs at all. Slack or Skype will give you a superior chat experience, but Jabber is typical of Cisco products with a focus on back-end telephony.
Pros
This product has excellent integration with other Cisco software, particularly WebEx
Cons
Has terrible emoji support; is not customizable in any meaningful way; often send messages to the wrong people due to a cluttered interface
- Industry: Law Practice
- Company size: 201–500 Employees
- Used Daily for 2+ years
-
Review Source
Cisco Jabber is dependable and user friendly
Jabber makes it easy to communicate within the firm and with clients
Pros
The product is easy to use and intuitive. We use it firm-wide with much success. You have mobile and desktop options, which is great for whatever the day calls for.
Cons
Not aware of difficulty in integration but it took some getting used to
- Industry: Marketing & Advertising
- Company size: 201–500 Employees
- Used Daily for 6-12 months
-
Review Source
Improvement needed
It does its job - transferring information in a very quick and convenient way. It's easy to find users and reach out to them via chat and/or phone, and also allows for file sharing. However, I would highly recommend changing the interface to something more modern/aesthetically pleasing, and instigating an update that hinders the application from crashing as often as it does.
Pros
Jabber is quite straightforward to use, it's nice having all of the chats lined up in the sidebar so it's easily navigable from person to person. It also has the option of erasing chats if the program is exited out, which is of course a benefit from a proprietary standpoint (less so if you need to reference something that was said, of course). Not a lot of bells and whistles, so starting up the program is quite fast in the mornings, which I can appreciate. Since it's through Cisco, it also easily allows you to call people's work phones through the system.
Cons
While the user interface is straightforward, it also seems incredibly archaic and dull. During start-up it doesn't pull up the main "chat" screen, and instead pulls up a type of "home" screen where you can access your settings/any voicemails, but to actually chat a person (which I feel is the main purpose of this program), you need to search their name in a search bar > click on their name/chat icon > and it pulls everything up into its own separate window, which I find to be a bit of a waste of time. Additionally, when trying to share screenshots (by dragging into the chat box) the screenshots take up the FULL width of the screen, so I have to deal with scrolling back and forth to disseminate all of the information. It also does not allow me to drag + drop (or copy-paste) a received screenshot anywhere else. I have to first download the image onto my desktop. Again, seems like an unnecessary amount of steps.
My biggest gripe, however, is that Jabber has the tendency to completely freeze and crash on a pretty daily basis. This has resulted in chats getting lost in the void, or being unable to go back and reference information that was sent mere minutes ago.
- Industry: Automotive
- Company size: 5,001–10,000 Employees
- Used Daily for 2+ years
-
Review Source
Good to use Cisco Jabber for Meetings, internal chat and conferences.
reduced time between users to ask for some information and have meetings from each desk.
Pros
Is easy to use, users didn't have a lot of training to learn how to use it, they find some features by themselves. Also we have it synchronized with Webex for external meetings.
Cons
The implementation it was complicated, they help us a lot with the server installation and synchronization with phones, but after that, we saw there are many features, a little confuse.
