Grasshopper

4.4
Overall rating
Reviews

4.4
Overall rating
Reviews

About Grasshopper

Grasshopper is a cloud-based virtual phone service that helps small to midsize enterprises establish communication with customers through local and toll-free numbers. It provides several modules, including call forwarding, multiple extensions and official messaging, which enables users to run businesses through mobile and desktop apps. The software allows firms to automate transcriptions and email delivery across sites. The cloud phone module of the product enables enterprises to manage messages without additional costs of hardware. Further, the software provides incoming call control and customizable greetings to welcome clients when they call in. Grasshopper comes with additional services such as vanity numbers, portability, on-hold music and voicemails via emails. It is available on a monthly subscription basis and extends customer support via documentation, email and phone.
Grasshopper Software - Call Log
Grasshopper Software - Grasshopper Dial Pad
Grasshopper Software - Settings
Grasshopper Software - Business Texting
Grasshopper Software - Extensions
Grasshopper video
Grasshopper Software - Call Log - thumbnail
Grasshopper Software - Grasshopper Dial Pad - thumbnail
Grasshopper Software - Settings - thumbnail
Grasshopper Software - Business Texting - thumbnail
Grasshopper Software - Extensions - thumbnail

Grasshopper pricing

Grasshopper does not have a free version but does offer a free trial. Grasshopper paid version starts at US$14.00.

Starting Price:
US$14.00
Free Version:
No
Free trial:
Yes

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Grasshopper Reviews

Feature rating

Value for Money
4.3
Functionality
4.2
Ease of Use
4.4
Customer Support
4.4
5 reviews of 338 View all reviews
Diana
Diana
  • Industry: Entertainment
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Features
5
Ease of Use
5
Customer Support
0

5
Reviewed on 26/04/2019

Grasshopper allows our small business to have a professional phone presence and never miss a...

It's been easy to use and has saved us a lot of money by not having someone to staff a phone when there isn't a need to have a person on site. The cost is very reasonable and it's completely transparent to customers.

Pros

Grasshopper allows us to manage calls with a lot of flexibility. Whether we're at our business or out and about, the customer never knows. We can assign different people to handle different types of calls, we can accept text inquiries, and we can be available for calls whatever hours we want, up to 24/7.

Cons

It can take a little longer that I'd like for customers to get through, since they have to wait for Grasshopper to answer, listen to the greeting, put in an extension, and then wait for the call to forward. This is a minimal issue though in comparison to the alternative.

Alexandra
Alexandra
  • Industry: Design
  • Company size: 2–10 Employees
  • Review Source
Value for Money
5
Features
0
Ease of Use
4
Customer Support
5

4
Reviewed on 25/11/2015

Grasshopper is an Amazing Tool for Entrepreneurs

We've been using Grasshopper since 2013 and it's been a wonderful tool. You know your software is great when you don't actually spend any time thinking about it and it just works. Support is amazing, but I hardly ever have to use it because we never have any problems. We just opened up our third Grasshopper account for our consulting firm, and other manufacturing company.

Our favorite things about Grasshopper is that there are only the flat costs, instead of per user costs. Our business works with many independent professionals, ( ie our dedicated IT person is also a small business owner) and we needed to be able to give people their own extensions so our customers could reach out to them directly, but still under the umbrella and safety of our business. Grasshopper makes it really easy to do that, keeping us professional and our customers satisfied. I would hate to have to pay for 13 extensions, when I really only need 7 users, but with other systems, for every email you add on, you have to pay for that user.

You also only pay for what you use or your plan, so you don't have to break the bank. We don't take an excess amount of calls to our office, mostly email, so you only have to spend a little, you really get a lot. You can pay by the minute (which we choose to do based on our fluctuating call patterns) or you can buy a bulk minute plan, which is incredibly competitive in price. The call quality is absolutely amazing, because Grasshopper runs over traditional phone lines and not VOIP. This allows you as a business owner to run a cloud based system, but get all the benefits of landline quality.

If you're a business of 1 and want to sound more professional, Grasshopper is the best way to do it. You can set up multiple extensions (press 1 for sales, 2 for support) even if they all forward to the same place. It's also perfect if you're like our business, where you require not a lot of talk time, but several departments and extensions to be able to suit your customer needs because of contractors on your team. I definitely recommend this to anyone who has large contractor teams that work on several projects together regularly and need to delegate some responsibility.

Whether you're a solopreneur, a small business, or even a large business, Grasshopper allows you to take your business anywhere, any time, without problems. It's easy, affordable, and get's the job done well.

Pros

Grasshopper gets it done right. It's incredibly affordable for letting your business have a professional line without breaking the bank and there's never a call quality issue. You can also choose a vanity number which is a huge bonus (100% of my recommendations to others for Grasshopper get a vanity number.) Biggest perks include:

*No per user cost - only pay for what you use, or buy a larger plan if you talk a lot
*Create a ton of extensions
*Mobile App is really helpful - you can dial out using your vanity number
*Voicemails delivered to your inbox or listed to them over the mobile app
*Call screening (personal favorite, so I can truly decide if I want to take that call or not!)
*Time Zone setup for users that are maybe on a different coast then you (we use this currently)

Cons

Lack of integration with CRM. Other CRM tools often an auto dialer that allows you to associate calls with leads and so forth, and I think this would add a lot of value if it were added. Also, no local vanity numbers. Wish regulatory fees were a bit lower but can't do too much about that.

Lastly, not really a con, but when you sign up, you need to call and ask them to upgrade you to the advanced user interface. There is no extra cost, but this is the you really need to make your life easier.

Response from GoTo

Hi there,

Thanks so much for leaving such a thorough review! We appreciate your honest feedback, and love having you as a customer. :)

- Mary

Replied 30/11/2015
Lex
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
2
Features
2
Ease of Use
4
Customer Support
4

3
Reviewed on 12/10/2020

Better price, more feature options are out there

If you just need basic phone features, it's fine.

If you business grows, you will soon find it too limiting.

What disappoints me the most is, Grasshopper doesn't have a way to export or backup your text messages. The rep also claims they delete all of my text messages history immediately after I ported out my numbers. I only ported 2 of my 3 numbers out 5 days ago and i can no longer find the text message history. From the software design stand point, there is certainly no need to delete your customers text message history immediately after they ported their numbers. Also text messages take up negligible amount of storage space. It just doesn't make sense.

Pros

The price is affordable and it's easy to discover this company because their ads are everywhere on google. Among the competitor ads, Grasshopper offers good value and covers all the basic features.

But there are other better value system out there, but it will take a while for you to find them because they don't spend nearly as much advertising dollars.

Cons

Grasshopper is definitely a company that puts quite a bit of money on marketing. You find their google ads when you search for VOIP phone solution. I wish they had put the money into feature development instead.

I recently switched to TalkRoute because Grasshopper is missing:
- Call recording
- Multi-level greeting menu

Matt
Matt
  • Industry: Motion Pictures & Film
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
3
Ease of Use
4
Customer Support
4

4
Reviewed on 06/12/2018

Good for price but still needs more features

Overall experience with Grasshopper is good. I've used their service for over 2 years now and I do still consider other options, but always stick with Grasshopper due to their ease of use and competitive price.

Pros

It's competitively priced and easy to use.
As for functionality, it connects with whatever other phone line you have through forwarding and it also sends an email with a voice message recording.
It's straight forward and works well.

Cons

The biggest issue is that when a call comes in on the toll-free number, the phone you've got it linked to will show the call as your toll free number rather than whoever is calling.
It would be great to simply have a caller ID.

Also, it needs texting service. Perhaps a toll free number can't work with texting but in case it can, than Grasshopper needs to get on board with it.

Jennifer
Jennifer
  • Industry: Fund-Raising
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
0

5
Reviewed on 04/12/2018

Makes managing a virtual team's phones sound like a fortune 500

When you call my Grasshopper number, it sounds like it's a fortune 500 company, but really Grasshopper is letting me use the same phone extension, but point it to any number I want. My virtual team can point their extensions to their cell phones. Traveling in Europe? No-one has to know! And getting my voicemail via email is a game-changer. The dashboard for managing everything is easy and intuitive. I can't tell you about customer service - because I've NEVER needed it. Doesn't that just say it all?

Pros

Lots of great features, but especially being able to manage where and how phone numbers are forwarded - while the customer-facing experience remains seamless.

Cons

It's tough to come up with something, especially now that they've added a phone app. I can't think of anything I don't like.

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