About CallTrackingMetrics
CallTrackingMetrics pricing
CallTrackingMetrics does not have a free version but does offer a free trial. CallTrackingMetrics paid version starts at US$39.00/month.
Alternatives to CallTrackingMetrics
CallTrackingMetrics Reviews
Feature rating
- Industry: Construction
- Company size: 2-10 Employees
- Used Daily for 2+ years
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Review Source
Goodbye physical phone! Hello soft phone!
Pros
I can access it from anywhere, my home computer, my smartphone and it records all my calls so when I'm driving I can gather customer info and call them back after putting their info in my CRM.
Cons
It's highly customizable so that means it can be quite complicated in it's settings. But that's just a natural cause of it being very customizable, you have to invest some time to understand it.
- Industry: Marketing & Advertising
- Company size: 11-50 Employees
- Used Daily for 2+ years
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Review Source
Easy Alternative to Call Rail
It has been good.
Pros
Easier to deploy than call rail. Give them a call or chat with them for a program to fit your budget or agency. Simple for a small business or a smaller agency.
Cons
Not as technical as CallRail. There are fewer selections on placement and connection.
Reasons for Choosing CallTrackingMetrics
I actually use them both depending on the client. If a client requires HIPAA or something more technical I use Call Rail. However if it’s a small local business then Call Tracking Metrics is suitable.Switched From
CallRailResponse from CallTrackingMetrics
Thank you so much for the review! It is always helpful to hear how we measure up to our competitors.
- Industry: Luxury Goods & Jewelry
- Company size: 11-50 Employees
- Used Daily for 2+ years
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Review Source
Choose Another Call Tracking Company
Pros
If it would work, it would be useful in measuring offline conversions.
Cons
Tried working with them for YEARS to get the data right because if it was correct, it would be so useful. Once I audited the data, the calls had nothing to do with the keyword data that was being reported. Until my arrival, the company was making decisions based on CTM's INCORRECT DATA! I implemented every change they recommended, including purchasing more numbers and inputting more sources but it was never resolved. When we decided to leave, they had auto-renewed our account and promised to refund, but did not. Additionally, many of the calls at the end were robocalls or hangups.
Alternatives Considered
CallRailReasons for Switching to CallTrackingMetrics
We had been with them for years and wanted to try and maintain the current integration.- Industry: Marketing & Advertising
- Company size: 2-10 Employees
- Used Daily for 1+ year
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Review Source
Everything I was Looking For!
Pros
For my business purposes, CallTrackingMetrics provides all of the marketing elements into one platform. I enjoy the Geo-Routing, tracking, and how we can integrate the software for many of our clients.
Cons
Not too many, I am a slow learner and often I need to call Customer Service,
Response from CallTrackingMetrics
Thanks for the awesome review, John!
- Industry: Law Practice
- Company size: 51-200 Employees
- Used Daily for 2+ years
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Review Source
Happy trooper
CTM has been a total gamechanger for our business, from the capability to measure different sources to the extensive reports we can pull, CTM is simply a ''must have''
Pros
Tracking Sources, Dimension Reports, Recordings and Queues, all these features and how detailed they are help in great measure to achieve our production and marketing goals
Cons
No cons for now. CTM has offered a very smooth transition and work flow for us.
