About Aircall

Aircall is a cloud-based business phone and call center system that helps manage and streamline customer support and sales engagement operations. Designed for offices and teams in remote areas, it enables users to integrate the software with client relationship management (CRM) and helpdesk systems and manage calls directly from it. Features of Aircall include voicemail, queueing, recording, shared call inbox, contact management, assign, tag and add comments. It allows businesses to form employee groups based on location, responsibilities, skill set and other attributes and create business strategies to facilitate team performance. Additionally, it provides phone numbers, which can be used to make calls from anywhere and get live feeds on processes. Aircall integrates with 100+ third-party applications such as Salesforce, Zendesk, Pipedrive and Slack. Pricing is available on monthly subscriptions and support is provided via email, phone and chat.
Aircall Software - Aircall activity feed
Aircall Software - Aircall dashboard
Aircall Software - Aircall statistics
Aircall Software - Aircall analytics
Aircall video
Aircall Software - Aircall activity feed - thumbnail
Aircall Software - Aircall dashboard - thumbnail
Aircall Software - Aircall statistics - thumbnail
Aircall Software - Aircall analytics - thumbnail

Aircall pricing

Aircall does not have a free version but does offer a free trial. Aircall paid version starts at US$40.00/month.

Starting Price:
US$40.00/month
Free Version:
No
Free trial:
Yes

Alternatives to Aircall

Freshdesk Contact Center

Freshdesk Contact Center (formerly Freshcaller) is a cloud-based solution to help businesses elevate their customer...

ReadyMode

ReadyMode is a cloud-based call center solution for companies of all sizes in a variety of industries. Key features...

Primo Dialler

Primo Dialler is a cloud-based call center solution that offers a predictive dialer, integrated voice response (IVR)...
3CX Phone System is an open standards communications solution, suitable for any sized business that wants all the...

Anywhere365

Anywhere365 is a call center software designed to help businesses route calls to relevant agents and manage inbound...

NextAgency

NextAgency is the Nation's leading Insurance Agency Management Platform featuring CRM, marketing, and commission...

Aircall Reviews

Feature rating

Value for Money
4.1
Functionality
4.1
Ease of Use
4.5
Customer Support
4.2
5 reviews of 323 View all reviews
Jisselle
  • Industry: Consumer Services
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
4
Customer Support
5

5
Reviewed on 06/06/2022

I love AirCall, been using it for over four years now!

I've used this for over four years and introduced it at companies I've worked and consulted with. It's easy to use, low price, and the features are top-notch.

Pros

AirCall is very user-friendly and easy to deploy. The dashboard is very streamlined, and it's easy to set up additional features like IVR. The Call Monitoring feature is critical. It is really helpful with Sales, Retention, and Account Management. Helps me to hear exactly what's happening on the call, so that I can train my team members, and help them hone specific pitches.

Cons

I have no complaints, it's the best VOIP service I've used.

Response from Aircall

Hi Jisselle, thank you so much for your lovely review. We are so happy to hear that you're having a great experience with Aircall. If there's ever anything you need help with, please don't hesitate to ask us. Cheers! - Max from Aircall

Replied 07/06/2022
Selim
  • Industry: Hospital & Health Care
  • Company size: 11-50 Employees
  • Used Daily for Free Trial
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
4

5
Reviewed on 20/10/2021

One of the best

I have used the free trial, worked amazingly. Integrates with Pipedrive as well. The only problem was the price. It was more than our budget

Pros

It's got everything you need for a smooth sales process. From the interface, to call recording, ease of use, transferring calls. Just perfect.

Cons

Software seems to be flawless, however, for a smaller sales operation like ours, the price was very high.

Response from Aircall

Hi Selim, thank you so much for leaving this kind review! We are thrilled to hear that you had a nice trial experience. We hope that one day we'll get to work with you on a more permanent basis. Cheers! - Max

Replied 25/10/2021
Nicholas
  • Industry: Restaurants
  • Company size: 1,001-5,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 12/10/2022

Easy to get up and running

Pros

This product is very simple and easy to use compared to our previous call center software. I had everything configured for testing within a few days. Their API was easy to use for some extra automation. Their pricing model is very simple and fluid to change along with change of volume or other business needs.

Cons

Some of the more advanced features were limited being it was a relatively new product however while we have had the product, aircall continually is implementing new features and improvements.

Response from Aircall

Hi Nicholas, thank you for sharing your review! We are thrilled you're using our API and creating some advanced workflows. We appreciate your patience as we work on some exciting new updates to our product, coming very soon! - Cheers, Max from Aircall

Replied 13/10/2022
Luis Adel
  • Industry: Computer Software
  • Company size: 51-200 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
1
Features
2
Ease of Use
3
Customer Support
1

1
Reviewed on 31/10/2022

Terrible product & unethical billing, Bad Customer Support - Avoid at all costs

Their pricing is deceptive. You're charged way more than what you agree to.

Pros

Intuitive software, which is good because onboarding is non-existent

Cons

The most important problem is that the sales and billing team is not ethical. They tried to force us to pay a forced year of the product, even though we never signed for this. From the first approach with Aircall, we assertively communicated that our intention was to test the product for a certain period of time, to evaluate if it was the solution we wanted at that moment.Several pricing options were presented to us, which we decided to select the monthly fee (higher cost) to have this flexibility. If they told us, at that time that the contract was forced to one year, we would have contracted the annual price (since it is cheaper) or most likely the service would not be contracted at all.After you sign the letter of intention and give your credit card for billing the Customer service is non-existent, the real product is meh (far from you are shown in the demos), and overly pricey when comparing to other options.

Response from Aircall

Hi Luis, I'm sorry that you feel you were misled. I assure you this was not our intention, at all. I would love to get to the bottom of this for you. Can you please send an email to [email protected] with your account information so that I can assist you? Thank you for your patience while we get this sorted. - Max from Aircall

Replied 22/11/2022
Daniel
  • Industry: Staffing & Recruiting
  • Company size: 51-200 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
4

4
Reviewed on 26/09/2022

Aircall is the easiest system as well as the best value for money.

Overall, I have loved using Aircall, they are so much better than our previous phone system, much easier to use, cheaper, and they actually seem like they care about our experience unlike some other companies.

Pros

What I love about the software is the fact it is just so easy to use. Being a gatekeeper at my company is not one of my highest priorities as I cover many different areas. But the fact that I could do one onboarding call, and understand how to call, take calls, transfer, tag... basically everything is amazing. Not to mention our CSM was great and always checked in to ensure we understood the platform.

Cons

The only thing slightly annoying is the constant updates on the phone app, which stops you being able to take calls until you update it and as someone who doesnt always have the app open right in front of me sometimes I miss calls because I am unaware it needed an update.

Alternatives Considered

RingCentral MVP and JustCall

Reasons for Choosing Aircall

Cloudcall just weren't working. The phone system was frustrating to use and they would turn any number on your laptop in to a phone number link somehow. Also took ages to get any support whereas Aircalls is very quick.

Switched From

CloudCall

Reasons for Switching to Aircall

A few employees were aware of this company and said it was good, also the amount of integrations they offered combined with a mobile app was a big thing.

Response from Aircall

Hi Daniel,

Thank you for sharing your feedback with us! Wonderful to hear how Aircall is positively impacting your team's day-to-day. If you ever need assistance with your account, please don't hesitate to reach out to our teams.

Best,
Leslie from Aircall

Replied 06/10/2022

Related categories