About Aircall

Aircall is a cloud-based business phone and call center system that helps manage and streamline customer support and sales engagement operations. Designed for offices and teams in remote areas, it enables users to integrate the software with client relationship management (CRM) and helpdesk systems and manage calls directly from it. Features of Aircall include voicemail, queueing, recording, shared call inbox, contact management, assign, tag and add comments. It allows businesses to form employee groups based on location, responsibilities, skill set and other attributes and create business strategies to facilitate team performance. Additionally, it provides phone numbers, which can be used to make calls from anywhere and get live feeds on processes. Aircall integrates with various third-party applications such as Salesforce, Zendesk, Pipedrive and Slack. Pricing is available on monthly subscriptions and support is provided via email, phone and chat.
Aircall Software - Aircall activity feed
Aircall Software - Aircall dashboard
Aircall Software - Aircall statistics
Aircall Software - Aircall analytics
Aircall video
Aircall Software - Aircall activity feed - thumbnail
Aircall Software - Aircall dashboard - thumbnail
Aircall Software - Aircall statistics - thumbnail
Aircall Software - Aircall analytics - thumbnail

Aircall pricing

Aircall does not have a free version but does offer a free trial. Aircall paid version starts at US$30.00/month.

Starting Price:
US$30.00/month
Pricing Details:
Essentials: $30/user/month (billed annually) or $40/user/month (billed monthly). Professional call center features, unlimited inbound calls (toll-free excluded), integrations and API, smart queuing, phone support. Professional: $50/user/month (billed annually) or $70/user/month (billed monthly). All Essentials features, plus Salesforce integration, PowerDialer, advanced analytics and reporting, live call monitoring, unlimited concurrent calls, dedicated account manager and premium support. 1 number included in each plan. Add extra numbers on any plan for $6/month.
Free Version:
No
Free trial:
Yes

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Aircall Reviews

Feature rating

Value for Money
4
Functionality
4
Ease of Use
4.5
Customer Support
4
5 reviews of 183 View all reviews
Selim D.
  • Industry: Hospital & Health Care
  • Company size: 11-50 Employees
  • Used Daily for Free Trial
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
4

5
Reviewed on 20/10/2021

One of the best

I have used the free trial, worked amazingly. Integrates with Pipedrive as well. The only problem was the price. It was more than our budget

Pros

It's got everything you need for a smooth sales process. From the interface, to call recording, ease of use, transferring calls. Just perfect.

Cons

Software seems to be flawless, however, for a smaller sales operation like ours, the price was very high.

Response from Aircall

Hi Selim, thank you so much for leaving this kind review! We are thrilled to hear that you had a nice trial experience. We hope that one day we'll get to work with you on a more permanent basis. Cheers! - Max

Replied 25/10/2021
Alex F.
  • Industry: Consumer Services
  • Company size: 11-50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 10/08/2020

Overall amazing!

Aircall has been amazing, from the Support guys to the Customer Satisfaction team.

Pros

The most important part of Aircall is that we're able to sync the contacts between our different phone lines and add the contact during the calls or afterward. This feature has helped us make things easier for the agents that answer calls every single day of the week.

Cons

The only con that I have found from Aircall is the fact that you're not able to use the phone numbers to send or receive text messages. As a Roofing Company, some users choose not to call but to text or email us and the fact that there is no way to check text messages or send them.

Alternatives Considered

Zoiper and CallTools

Reasons for Choosing Aircall

Calltools never worked for us, we never got the dialer and script features working and the support team took hours if not days to get back to us or even to close a ticket. Also they made us install third party dialers to use their calling services which was not convenient because they use a complete CRM and that made us move forward.

Switched From

CallTools

Reasons for Switching to Aircall

Because Aircall does not require fiber optics connection to handle inbound/outbound calling, they offer a wide platform support for IOS, Android, Windows and MAC apps to be installed so if you're out on the move or in office or even at home you can work from any device in reach.
Allen W.
  • Industry: Retail
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
2
Features
2
Ease of Use
2
Customer Support
1

1
Reviewed on 02/08/2017

If you like a tons of bugs, features randomly removed, and terrible customer service that...

Aircall used to be a solid product with fair pricing and good support. I don't know what's changed in side their company, but something has gone wrong and now their product and customer service are suffering.

Pros

They have dedicated apps for all the major devices (iOS, Mac, Windows, etc). They have a good website that's easy to find what you're looking for.

Cons

I have to begin with the fact that their customer service is horrible and screwed me out of so much money after they changed the product without warning.

I was on their enterprise plan and paid for the entire year upfront for all my users and lines. 6 phone lines, 4 users. I was supposed to get an account executive, but was never assigned one until 7 months later when I had a major issue happen and asked where my rep was. She had just been hired maybe 2 weeks prior, she said.

Halfway through July 2017, the engineers accounted a bug in a feature we depended on. They issued a 'bug fix' by removing the entire feature without warning! Without this feature, we couldn't use the Aircall service. I had several phone calls with them and maybe a dozen back and forth emails, but Aircall wouldn't add the feature back.

I politely asked for a refund for the remaining 5 months of service and they flat out refused, even though the product I paid for had changed, I didn't sign a contract, and there was nothing in their TOS about it. Now, I've paid for 5 months of service I'm never going to be able to use because Aircall removed the function we needed.

This is AFTER I'd written glowing reviews on various ecommerce platforms, told other entrepreneurs to get it, and again, paid for an entire year.

Outside of that, the software always seemed to be loaded with bugs. They do not add features very often, including some that are needed badly. You also can't put customers hold hold when you dial them - only when they dial into you!

I would strongly suggest skipping Aircall and trying out something like Dialpad or Talkdesk.

Claudia P.
  • Industry: Arts & Crafts
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 23/07/2021

GREAT DIALER

If I have a small business, I would still use this app :)
You get the quality you paid for!

Pros

Our company has been using Aircall for about 3 years now. It's such a neat, great functioning tool.
I had tried Zoom and RingCentral and I have a hard time hearing the person in another line.
Most of the time, it takes a few seconds for the other person to receive my message.

Aircall does not log

Cons

A little expensive than other dialers...

Alexandre C.
  • Industry: Luxury Goods & Jewelry
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
4

4
Reviewed on 02/05/2021

Easy to use

Pros

Hi,
My team and I are using daily the softwre Aircall to manage our customers calls and requests.
Implementing the soft was really easy. Aircall is very easy to use with a friendly interface. Any newcomer to our team is able to know all about the use within a day.

Cons

Not so much :) The price of the soft is probably to high for very small and small companies.

Alternatives Considered

Zendesk

Reasons for Switching to Aircall

Some of our collaborators already know how to use Aircall.

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