4.3
Overall rating
Reviews

4.3
Overall rating
Reviews

About Aircall

Aircall is a cloud-based business phone and call center system that helps manage and streamline customer support and sales engagement operations. Designed for offices and teams in remote areas, it enables users to integrate the software with client relationship management (CRM) and helpdesk systems and manage calls directly from it. Features of Aircall include voicemail, queueing, recording, shared call inbox, contact management, assign, tag and add comments. It allows businesses to form employee groups based on location, responsibilities, skill set and other attributes and create business strategies to facilitate team performance. Additionally, it provides phone numbers, which can be used to make calls from anywhere and get live feeds on processes. Aircall integrates with 100+ third-party applications such as Salesforce, Hubspot, Zendesk, Pipedrive and Slack. Pricing is available on monthly subscriptions and support is provided via email, phone and chat.
Aircall Software - Phone Solution
Aircall Software - Call Analytics
Aircall Software - IVR
Aircall Software - Call Routing & Integrations
Aircall video
Aircall Software - Phone Solution - thumbnail
Aircall Software - Call Analytics - thumbnail
Aircall Software - IVR - thumbnail
Aircall Software - Call Routing & Integrations - thumbnail

Aircall pricing

Aircall does not have a free version but does offer a free trial. Aircall paid version starts at US$40.00/month.

Starting Price:
US$40.00/month
Free Version:
No
Free trial:
Yes

Alternatives to Aircall

Aircall Reviews

Feature rating

Value for Money
4.0
Functionality
4.1
Ease of Use
4.5
Customer Support
4.1
5 reviews of 419 View all reviews
Ram
Ram
  • Industry: Telecommunications
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
5

5
Reviewed on 04/10/2022

Aircall - One of the best VOIP dialers in the market now

We can reach out to all our inbound leads with quick TAT because of Aircall - This has impacted our sales pipeline in a super positive manner.

Pros

Their integration with Hubspot - All calls we make are automatically exported to our CRM with notes. This helps for reporting purposes. The call quality is generally good and UI is very fluid as well.

Cons

The connectivity issues (jitters, call quality issues) are very frequent. Prospects have complained that they see a local number from a different country when we make calls to them.

Response from Aircall

Hi Ram,

Thank you for taking the time to share your Aircall experience with us! We love to hear your team is benefiting from our HubSpot integration :) Regarding the connectivity and caller ID issues you have been experiencing, please send us more details via support.aircall.io so our teams can assist further.

Best,
Leslie from Aircall

Replied 21/10/2022
Alex
  • Industry: Consumer Services
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 10/08/2020

Overall amazing!

Aircall has been amazing, from the Support guys to the Customer Satisfaction team.

Pros

The most important part of Aircall is that we're able to sync the contacts between our different phone lines and add the contact during the calls or afterward. This feature has helped us make things easier for the agents that answer calls every single day of the week.

Cons

The only con that I have found from Aircall is the fact that you're not able to use the phone numbers to send or receive text messages. As a Roofing Company, some users choose not to call but to text or email us and the fact that there is no way to check text messages or send them.

Alternatives Considered

CallTools, Zoiper and Ruby Receptionists

Reasons for Choosing Aircall

Calltools never worked for us, we never got the dialer and script features working and the support team took hours if not days to get back to us or even to close a ticket. Also they made us install third party dialers to use their calling services which was not convenient because they use a complete CRM and that made us move forward.

Switched From

CallTools

Reasons for Switching to Aircall

Because Aircall does not require fiber optics connection to handle inbound/outbound calling, they offer a wide platform support for IOS, Android, Windows and MAC apps to be installed so if you're out on the move or in office or even at home you can work from any device in reach.
Verified Reviewer
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
1
Features
2
Ease of Use
5
Customer Support
1

3
Reviewed on 09/04/2024

Customer Service is non-existent

Pros

Easy to use, has mobile app but sometimes glitchy. I like how you can set office hours

Cons

My annual subscription renewed without any notice and when I found out on the day it was renewed for another year, I contacted them immediately and asked them to cancel. Even though I contacted them on the day, they refuse to cancel and decided that their policy states they cannot cancel once it's renewed. What an easy money grab to lock customers in for another year. Doesn't take much effort to cancel/refund?

Doesn't leave a good taste in my mouth and I won't be recommending Aircall to my network. There are other companies that offer more features for 1/5 of the price.

Eden
  • Industry: Education Management
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 16/11/2021

Accuracy meets efficiency!

Our whole team attended the demo for the software and it was great, we had the chance to ask any questions throughout and it was all made really simple.

Pros

Great visibility throughout the application, so easy to navigate. The ease of transferring calls with the 'talk first' and overall just the intelligence behind it being made for any level of experience. I feel confident if I had a junior intern put onto the phones, I would barely have to cover anything within the app, it's all there.

Cons

Sometimes it doesn't remember my log-in details so prompts me to sign in again when it's been inactive for a certain period but it's easy enough to get straight back in.

Response from Aircall

Hi Eden,

We really appreciate you for leaving such a thoughtful review! The ease of training new reps is definitely a benefit we hear from our customers regularly, so it's great to hear this has also been your experience.

Regarding logging in, we are in the process of revamping this feature, so hopefully you won't experience issues with remembering your credentials for too much longer.

Have a great day!

Cheers,
Max from Aircall

Replied 23/11/2021
Verified Reviewer
  • Industry: Music
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 08/06/2019

Aircall has great features!

Pros

We implemented Aircall because we needed to record inquiry based calls to help improve our business and services. Aircall provides you with toll free numbers, a virtual call center, and call routing, which helped us get started.

Cons

The pricing is a bit steep, provided the fact that you have to pay per user, and each member of our team needs access.

Alternatives Considered

Twilio

Switched From

Twilio

Reasons for Switching to Aircall

I found it much easier to use and the integration feature sold me.

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