4.1
Overall rating
Reviews

4.1
Overall rating
Reviews

About Odoo

Odoo is the #1 open-source integrated business apps suite. Main apps include Website Builder, eCommerce, CRM, Accounting, Project Management, Warehouse Management, Manufacturing, Human Resources, and Marketing. There is an app for everything you need to manage your business, supported by the largest business app store in the world (https://odoo.com/apps)! Odoo thrives in a unique ecosystem combining the resources of its community, partner network, and expert developer team. Odoo is the most installed business application worldwide with 3,000 installs a day. Try it for free at https://odoo.com/trial
Odoo Software - 1

Odoo pricing

Odoo has a free version and offers a free trial.

Starting Price:
Not provided by vendor
Free Version:
Yes
Free trial:
Yes

Alternatives to Odoo

Odoo Reviews

Feature rating

Value for Money
4.0
Functionality
4.1
Ease of Use
3.9
Customer Support
3.7
5 reviews of 806 View all reviews
Nabin
Nabin
  • Industry: Computer Software
  • Company size: 51–200 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
0

5
Reviewed on 07/07/2021

Complete set of business management software

Odoo has helped us to automate our business process securely while leveraging more revenue.

Pros

The best part about Odoo is its open-source software which you can download and run on your private server, which makes it more secure and reliable. Odoo comes with integrated apps for CRM, eCommerce, accounting, PoS, and project management. The software is easy to implement with detailed documentation and active community support.

Cons

The software is written in high-level open-source interpreted Python language. If the software was written in JAVA it would have been even better.

Reasons for Choosing Odoo

Odoo can be implemented on-premise making it more reliable and secure.

Switched From

NetSuite

Reasons for Switching to Odoo

Odoo is open source and can be hosted on-premise making it best for growing business.
Peter
Peter
  • Industry: Industrial Automation
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
3
Customer Support
3

4
Reviewed on 07/10/2020

Buckle your seatbelt, it's going to be a bumpy ride!

The biggest hurdle was the initial implementation so this may be something you would need to prepare yourself for if deciding on choosing Odoo, unless of course you are happy to pay for the support packages offered by Odoo which we found to be very costly.

Other than this the system itself is an excellent piece of kit and it has helped our business traverse the gap between startup business to SME

Pros

Odoo is an extremely powerful software. We use the Manufacturing Module and the CRM Module prominently and these have both been brilliant tools that we are very happy with internally.

The MRP is excellent at automating our manufacturing process whereby our production manager has only to add orders to the system while the system itself creates the PO's, calculates times and helps us to schedule our work.

The CRM for the sales side is really easy to use and browse through and has a very good tagging feature allowing me (as sales director) to easily filter accounts and keep track of leads.

Cons

The initial implementation was painful to say the least.. We stated using Odoo way back in 2015 so this may have been due to our slow uptake of the software how ever I recall that once we signed up as paid users, there was very little support given to set up the system (unless we paid extra for the hourly support..). This was a big issue as we never had an easy way to contact someone for help with little configurations and therefore had to do most of the implementation ourselves. It took us over a year to get the system working properly

Alternatives Considered

Statii

Reasons for Switching to Odoo

It wasn't the cheapest but wasn't the most expensive either AND the functionalities offered were not so complex that we'd be paying for a system and not utilising most of the features.
Ed
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
4
Features
3
Ease of Use
1
Customer Support
1

1
Reviewed on 06/05/2024

Buggy software and poor customer service

Customer support was abysmal, taking a long time to respond and redirecting instead of resolving.

Pros

Ease of signing up and getting started with the platform

Cons

The software consistently had errors, requiring a refresh of the entire page and losing any work in progress. Customizing the Odoo Studio platform was complicated, which defeats the purpose of a no-code tool.

Su Latt
  • Industry: Computer Software
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
4

4
Reviewed on 23/03/2024

Review for Business Management Software

In my experience, Odoo comes in two versions: Community, which is free and open-source, and Enterprise, which requires a paid subscription per user. Implementing Odoo typically requires skilled functional consultants and technical experts. In Enterprise version, you can get the support from Odoo team.

Pros

Odoo offers ease of customization and seamless integration with other systems, such as payment gateways, SMS gateways, and HR software. The Odoo Community version is free to use. Active community provides access to a wealth of resources, support forums, and collaboration opportunities

Cons

Odoo users need to be well-trained in Odoo, as bulk import is sensitive to errors. Odoo's software modules can be complex in version upgrades.

Alternatives Considered

SAP S/4HANA Cloud
Garrett
  • Industry: Furniture
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
0

5
Reviewed on 18/01/2024

Incredibly Powerful Community Version

Odoo is obviously a very mature software platform. It is great at what it does and the architecture allows for easy setup and easy customization. If it has modules that meet your needs even remotely, do not hesitate to use it.
The community edition is free, VERY easy to setup, and VERY stable. I have been running the community edition on a small linux server in my internal network. I have 100% uptime, zero restarts on that box since I deployed the "production" environment about 5 months ago.
I keep adding modules to use Odoo for more and more of my operations.
I went from spending several hundred dollars per month to fight w/ my previous inventory management system to spending a few hundred dollars once for a small servlet and have really unleashed the engagement and creativity of my inventory management and procurement departments.

Pros

The Community version is completely free, no strings attached. You have to set it up, secure it, and host it yourself. The docker container available makes it a perfectly smooth and configurable deployment. If you or your IT department has any ability to use Docker to deploy applications on an internal network, they should be able to have Odoo Community up and running in an afternoon at most (if they can't, fire them).
Odoo is complicated as it can cover a vast scope of your operations. Therefore, setup is complicated. We spent about 1 week from 1 person to get it ready to roll out. At the end of that week we had imported all our materials for purchasing (~500 items) and products we sell (~250 SKUs) from our previous inventory management system (MRPEasy) INCLUDING BOMS. Because of the incredibly effective bulk import features, simple guides, and logical workflows, we switched over to Odoo about 2 weeks earlier than our planned rollover date.
I have yet to encounter anything I would consider a defect or a bug in the software.
We have customized several forms to eliminate buttons or features not used, add columns and fields, and track some extra reference IDs for other systems on our products. Very easy platform to do deep configuration/manipulation on.
The PDF generation and customization engine is very easy to use and works great. It was also easy to edit the code of the PDF template to make some stylistic changes to the forms we generate. If you know basic HTML and CSS, Odoo is simple enough to understand and navigate that you can really get deep in customization.
The intra-app communication via "Activities" is ubiquitous in the platform and makes for very effective todo lists being integrated into the app that the "work" happens in.

Cons

It really wants to send emails and manage communications. I had to dig pretty deep to make sure those features were turned off. We are B2B and I want communications to have a personal touch on pretty much everything.

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