About JustCall

JustCall is a powerful AI-driven customer communication platform enabling instant connections through Voice, SMS, and WhatsApp. It simplifies workflow automation and team coaching within a unified interface, seamlessly integrating with 100+ CRMs and essential business tools. Trusted by over 6,000 global companies, JustCall empowers customer-facing teams with real-time AI insights. Its robust features encompass inbound/outbound call management, SMS/MMS messaging, versatile sales dialers, SMS workflows, AI-driven SMS Copilot, live monitoring, sentiment analysis, and CRM integrations, while offering global phone numbers across 70+ countries. Streamline communication, enhance productivity, and elevate customer interactions with JustCall. Top JustCall features to watch out for: Inbound and outbound calling Send and receive SMS & MMS Sales dialer (Auto, Predictive and Power dialers) SMS Workflows SMS Bots Multi-level IVR Real-time agent assist AI-powered SMS Copilot AI coaching Sentiment analysis AI call scoring Live call monitoring Shared WhatsApp inbox Automatic call distribution (ACD) 100+ CRM integrations Business phone numbers in 70+ countries Sign up and get a 14-day free trial.
JustCall Software - Agent Availability
JustCall Software - SMS Analytics
JustCall Software - Tone Analysis
JustCall Software - Sales Dialer Analytics
JustCall Software - Sales Dialer
JustCall Software - Sales Dialer Analytics
JustCall video
JustCall Software - Agent Availability - thumbnail
JustCall Software - SMS Analytics - thumbnail
JustCall Software - Tone Analysis - thumbnail
JustCall Software - Sales Dialer Analytics - thumbnail
JustCall Software - Sales Dialer - thumbnail

JustCall pricing

JustCall does not have a free version but does offer a free trial. JustCall paid version starts at US$19.00/month.

Starting Price:
US$19.00/month
Free Version:
No
Free trial:
Yes

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JustCall Reviews

Feature rating

Value for Money
4.3
Functionality
4.1
Ease of Use
4.3
Customer Support
4.2
5 reviews of 151 View all reviews
Aaron
  • Industry: Media Production
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 03/08/2019

Using JustCall Daily

We are happy to be onboard and can see many years ahead using JustCall as our VoIP system.

Pros

Our team use JustCall daily as our main office lines are pushed into JustCall which handles our IVR, team number management and call recording.
We use HubSpot office-wide and find that the intergration works perfectly which means our productivity has increased greatly using this platform.

When minor issues arise the support team are extremely quick to fix which is a must for us in a digital space where clients rely on us over the phone for jobs.

The entire user interface for backend management is simple to learn and easy to navigate.

Cons

Pricing for additional phone numbers & users can get a little costly.

Michelle
  • Industry: Recreational Facilities & Services
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 01/08/2023

LPK Team JustCall Review

We mostly call our guests using JustCall. Although there are some areas that we are unable to contact, we always have an option to send message instead.

Pros

Very straightforward and easy to use. Call reception is very clear, and SMS functionality is very useful.

Cons

The message notification. Should at least have the option to pop up on desktop if a new notification is received.

Response from SaaS Labs

Hi Michelle, It's always thrilling to get feedback from our clients, especially such amazing reviews that keep us going.

We strive every day to make the lives of (sales/support teams) easier and it's encouraging to hear when we've been successful.

You can follow our latest product updates here - https://justcall.io/updates/

Replied 08/08/2023
Lloyd
  • Industry: E-Learning
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
4
Ease of Use
4
Customer Support
3

3
Reviewed on 08/09/2023

It's doing well enough, but I wouldn't say I'm excited about it.

It's been ok. We use it for our general sales call, customer support, as well as outreach campaigns.

Pros

Combination of both a general phone system, as well as outbound calling campaigns and predictive dialers. Justcall IQ also is very useful for sales training as well as call reviews.

Cons

Numerous users have connection issues. Audio cutting in/out during calls. Other similar services that require stable connections like zoom don't seem to have a problem when justcall does for some of our users. Support has been really slow lately... likely due to 10DLC, but it just means more downtime for me.

Suzi
  • Industry: Semiconductors
  • Company size: 51–200 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
3

4
Reviewed on 07/06/2023

Easy-to-use tool for placing calls from any location.

JustCall is a popular business phone system because of the extensive collection of functions it provides. The platform's user-friendliness, effectiveness in managing calls, capacity to integrate with other business tools, and quality of service have all been lauded. Some customers have complained about bugs and expensive plans, however this is not the case for everyone and may be attributable to different needs and usage patterns. In general, it would appear that JustCall is an effective and trustworthy company phone system.

Pros

It's convenient that JustCall lets us drop voicemails when we call and automates the majority of our text messages thanks to the platform's capabilities. In my day-to-day activities, I have been able to shave off a significant amount of time thanks to it.

Cons

For unknown reasons, some numbers may be blocked from dialing through JustCall. I have to manually dial the number when this occurs, but thankfully it does so infrequently.

Response from SaaS Labs

Hi Suzi, It's always thrilling to get feedback from our clients, especially such amazing reviews that keep us going. We strive every day to make the lives of (sales/support teams) easier and it's encouraging to hear when we've been successful.

Thank you for taking the time to share this with us. It means a lot to our team.

You can follow our latest product updates here - https://justcall.io/updates/

Replied 20/06/2023
Sarah
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 12/09/2023

Living Spinal Review

Good customer support for any questions

Pros

Can easily set up a video meeting when need questions answered.

Cons

Need to be on teams plan for sharing API

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