About JustCall
JustCall pricing
JustCall does not have a free version but does offer a free trial. JustCall paid version starts at US$30.00/month.
Alternatives to JustCall
JustCall Reviews
Feature rating
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Fast implementation, great support team
Painless, easy onboarding. Support is easy to get hold of and they even configured a few lines and integrations that weren't part of the normal set-up. The software works great - both inbound and outbound calls, but the thing that really sets the company apart is the support. I've thrown some next level problems at them, expecting them to say "sorry, but no" - I always get "sure, no problem". Well done.
Pros
It's so simple to set up. From purchasing the number, through to setting up complex redirects, configuring end user devices and support is outstanding.
Cons
Not much, maybe they could have a few more integrations, but maybe I should also ask them if they could make them!
- Industry: Airlines/Aviation
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Tight integration with Copper and Zapier
We rely 100% on JustCall now. We had used Aircall previously and in another life, we used Skype. JustCall is the most complete solution for our tech stack and setup. Their support team is a key to ongoing satisfaction and prices are reasonable given the functionality provided.
Pros
We selected JustCall because of its native integration with Copper CRM.
We have found that also integrates easily with Zapier and the team does have a range of other native integrations that are useful.
Since using JustCall we have found the Support team to be very responsive, available and effective in their support. The Support is 10/10.
What we also like is that JustCall is always releasing new features. Not all of them are applicable to our use case but it shows that the team is proactive and on the ball.
Cons
We implemented JustCall early on and at the time it was a bit buggy which was frustrating. However the Support response was very fast and attentive and the team would work out practical solutions. We find the app very stable now.
Reasons for Choosing JustCall
JustCall has better integration with Copper CRM- Industry: Consumer Services
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
A Versatile Service
JustCall's wide range of functionality has been invaluable to our team's productivity, and the flexibility they provide for modifying existing features and building new ones has been impressive. The interface could use an update.
Pros
JustCall has a wide range of functionality. Their name is a misnomer because they do so much more than "just call". The features we use the most are calling, call transferring, texting, and texting campaigns. JustCall integrates so nicely with Hubspot, which is a literal lifesaver for our team. You can also create saved text templates so you don't have to type out the same message if you're sending it multiple times a day. JustCall's support team is relatively responsive (chatbot on site) and can usually accommodate special requests for new features or modifications of current ones. This has been really nice for our team.
Cons
JustCall's support team is based in India, and the language barrier can occasionally become an issue. Sometimes calls drop, the interface isn't super appealing, and the Chrome extension that allows you to easily text or call often has issues. Using the same account with more than one user is difficult at times, as notifications will only go to one user, and the notifications don't always update automatically so you have to refresh manually a lot.
Reasons for Choosing JustCall
Grasshopper has a limit on how many messages you can send an hour, which we capped out at very quickly. They also didn't have as much functionality as JustCall.Switched From
GrasshopperReasons for Switching to JustCall
Price point, functionality, customer service.Response from SaaS Labs
Hi Kyra, Thank you for taking the time to leave us a detailed review. We truly appreciate your feedback. We are thrilled to hear that you are enjoying the Justcall features and the HubSpot integration. Regarding the issues, Please mail us at [email protected] and we will be there to help you throughout.
- Industry: Education Management
- Company size: 1,001–5,000 Employees
- Used Weekly for 2+ years
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Review Source
Amazing experience with JustCall
My overall experience with JustCall has been positive. The user interface is easy to navigate and the features are straightforward and easy to use. The customer service team is also very helpful and responsive. Compared to other providers, I found JustCall to be fairly competitive on price and the quality of their service is excellent.
Pros
I liked that JustCall was very efficient and easy to use. It was also very user-friendly and cost-effective. I also found the integration with other cloud communication and CRM tools very useful. Overall, I found JustCall an efficient and cost-effective way to stay connected with my clients and manage customer relationships.
Cons
One of the things that I liked least about JustCall was that the customer support was not as robust as I would have liked. There were times when I had questions or needed help with a feature, but the support team did not seem to have a clear understanding of my issue.
Response from SaaS Labs
Hi Nikhil, It's always thrilling to get feedback from our clients, especially such amazing reviews that keep us going. We strive every day to make the lives of (sales/support teams) easier and it's encouraging to hear when we've been successful.
With respect to Customer support, that would have been a clear case of miscommunication, our team makes sure all the customer queries are solved right away so your business doesn't take a halt.
Thank you for taking the time to share this with us. It means a lot to our team.
- Industry: Photography
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Wonderful VOIP calling solution to pair with Pipedrive
Works amazing for the most part. Very little issues and super glad we found them and will continue to use them for the foreseeable future.
Pros
Tracking all of the phone calls made, received, text messages per client deal etc. Just all around makes it super easy to see the progression of dialog with a client and also listen back to past phone calls if needed.
Also creates deals for new leads who call in so we are off to the races and the reduction in manual data entry.
Cons
The only real issue we have had is on the integration with Pipedrive and JustCall through Zapier for automated texting clients. Just cannot get the issue figured out why it will send the same text over and over while the deal is sitting idle in the texting pipeline stage. Should only go out once, if we ever get that fixed and I can move to automated texts this will be the perfect software solution for us.
