About Vonage Business Communications

Vonage Business Solutions is a cloud-based communications solution suitable for small and midsize companies. The solution offers a business phone system that enables businesses to connect their VoIP phone system to internet-enabled devices and communicate via text, over the phone or via video conferencing. Core features include call announce and screening, multiple devices on a single extension, do not disturb settings and more. Calls are managed through the admin portal, where account managers can review call recordings, set up dialing restrictions, adjust dashboard visibility for employees and view billing information. The Vonage Business Solutions mobile app gives users another method for accessing the service. Vonage Business Solutions also offers desktop plug-ins to customize the system. Users can also integrate their contacts from Google, Outlook and customer relationship management (CRM) systems such as Salesforce.
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Vonage Business Communications video
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Vonage Business Communications pricing

Vonage Business Communications has a free version and offers a free trial. Vonage Business Communications paid version starts at US$19.99/month.

Starting Price:
US$19.99/month
Free Version:
Yes
Free trial:
Yes

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Vonage Business Communications Reviews

Feature rating

Value for Money
3.9
Functionality
4.1
Ease of Use
4.2
Customer Support
3.7
5 reviews of 276 View all reviews
Shawn
  • Industry: Computer & Network Security
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
4

5
Reviewed on 05/08/2021

Simplify Business with a Simple Business VoIP Phone System

Pros

Easy to implement.
Easy to manage.
Works great, no hitches, glitches, misses.
Perfect for a Small or Medium Business.
Great value for the money; translate: very inexpensive.
Make your small business come across as a big business.
Smartphone App works great too.

Cons

There are MANY 3rd Party Apps that claim to be integrated with Vonage. We didn't have the best of luck using them, to be honest, but they weren't too business critical, so it didn't bother us too much; but it still would be nice to make ZohoCRM or Connectwise work integratedly.

Hadi
  • Industry: Staffing & Recruiting
  • Company size: 201-500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
2

5
Reviewed on 11/06/2022

Vonage review

It has been average. The only bad side is SMS integration and support to it.

Pros

It is very easy to use, good interface and easy to be integrated with other tools. The UI/UX is great. Especially when it comes to texting.

Cons

Product support. We wanted support for texting and it has been a horrible experience. They have Neximo for the SMS integration and support and the support experience has been horrible. They don't answer the calls or respond timely.

alejandra
  • Industry: Automotive
  • Company size: 51-200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
5
Ease of Use
3
Customer Support
5

5
Reviewed on 11/01/2023

vonage is a tool we use daily as part as the way we contact and call our customers

it been a great tool to manage and control calls

Pros

easy to use and great feature to know the volume of calls

Cons

sometimes calls get dropped or have a poor quality

Amar
  • Industry: Sports
  • Company size: 51-200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
2
Features
2
Ease of Use
2
Customer Support
2

3
Reviewed on 31/12/2022

Complicated software

Pros

Helps small businesses manage their communications

Cons

It not user friendly with a lot of glitch

Thomas
  • Industry: Information Services
  • Company size: 51-200 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
2
Features
2
Ease of Use
5
Customer Support
4

5
Reviewed on 19/10/2022

That is such a rel ief bondage was the first for VOIP

My overall experience with Vonage was okay but unaffordable. I hope they are able to integrate more with third party apps in the future and I might consider trying them again

Pros

Their call monitoring, call routing and voicemail features were absolutely amazing.

Cons

The biggest con was the price it kept growing and growing to a point where we had to switch over to a new provider. They were also missing a lot of integration with third party applications

Alternatives Considered

Dialpad and Nextiva

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