4.4
Overall rating
Reviews

4.4
Overall rating
Reviews

About Expensify

Expensify works as a cloud-based business accounting system that is designed to manage expenses and transactions using real-time data processing. The platform allows businesses to maintain different summaries of various accounts along with date calendars to keep track and maintain transparency. Expensify effectively uses different ratios, including debt-to-income ratios, to maintain a healthy balance. The powerful tools on it help track travel expenses by calculating the amount of time spent by a user on a particular project or by calculating the miles that personnel has traveled. For international travel, the system easily converts currencies and provides accurate records by using purchase receipt photos or copies. In addition, automating the entire expense calculation process can save time and physical resources. It automatically integrates the application with financial institutions and credit cards processors to avoid manual data entry. Compatible with all Android and iOS devices.
Expensify Software - Expensify's expense management, receipt scanning app, and corporate credit card pictured.
Expensify Software - The Expensify Card, with perks including up to 4% cash back for businesses of all sizes.
Expensify Software - Expensify's expense management, receipt scanning app, and corporate credit card pictured. - thumbnail
Expensify Software - The Expensify Card, with perks including up to 4% cash back for businesses of all sizes. - thumbnail

Expensify pricing

Expensify has a free version and offers a free trial. Expensify paid version starts at US$20.00/month.

Starting Price:
US$20.00/month
Free Version:
Yes
Free trial:
Yes

Alternatives to Expensify

Expensify Reviews

Feature rating

Value for Money
4.2
Functionality
4.3
Ease of Use
4.4
Customer Support
4.0
5 reviews of 1,079 View all reviews
Nasko
Nasko
  • Industry: Food & Beverages
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Features
5
Ease of Use
5
Customer Support
0

5
Reviewed on 08/03/2022

Save Time and Money by Using Expensify

Overall very happy with Expensify as a solution that allows me to have all my expenses organized in one place. Would highly recommend using it, especially for its feature that allows me to attach digital images of the receipts to each expense item. It has a great option to submit and send expense reports to multiple people. If you are using Expensify across mutliple users, all the information is easily accessible by every team member.

Pros

A great solution to keep all my expense reports in one place, with a great option to attach PDFs of receipts and/or images of receipts. Expensify can pull data directly from my credit card statements and that feature alone saves a lot of time of manual entering numbers and vendors.

Cons

It can get a little too much to configure in the beginning and navigating down to expense categories is not the easiest to do - it takes time to find things around that I could customize but once these are all in place, using Expensify is fairly easy. Expensify creates automatic names for your reports - make sure you change them to something that makes sense to you and your accountants or everyone will wonder what Expense Report 234902u5435242ewd is for.

Rebecca
  • Industry: Nonprofit Organization Management
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
3
Ease of Use
5
Customer Support
3

4
Reviewed on 06/09/2022

Expensify - The Easy to Use & Manage Expense System

Pros

Expensify has a great UI for users and is a very easy system to manage. It's easy and fast to submit and approve expense reports, including when staff are traveling. Expensify is so much simpler than some of the other expense management software (e.g. Concur). Some Finance Teams seem to think that going with a more complex software. However, I've found that while Expensify does not have as many "lock down" features as other software, allows us to easily manage expenses and move things forward quickly. When you balance administrative features and user UI/expense management, I would always go with the latter. Getting those expense reports is the most important, and Expensify makes that easy and simple!

Cons

Expensify's largest drawback is their customer service. For smaller companies at least, there is no account manager and we can only receive support via chat/email. This can be a huge challenge when the integration breaks or something complex needs to change.

Verified Reviewer
  • Used Daily for 6-12 months
  • Review Source
Value for Money
2
Features
1
Ease of Use
3
Customer Support
1

1
Reviewed on 31/01/2018

Expensify overcharges for their "Corporate" platform and becomes useless once your bank feed...

Was ok and saved time, before it broke.

Pros

Ease of launch, mobile app works decently well. Onboarding support was decent, but sadly short-lived. They still offer monthly pricing. If you're tempted to try their Corporate or higher plan, DO NOT sign on to their annual pricing plan, see below for why.

Cons

Google "expensify known issues". Review the list of the corporate cards that they don't support. Be aware that they are not disclosing the many other corporate cards that their platform doesn't support.
If you're lucky enough to use one of the corporate cards that they are currently supporting, be aware that their connection to your bank feed can break at any time. Generally, this will happen after your promotional period has ended and after your onboarding support contact has moved on.
Once the bank feed breaks you're left with only chat support, which will take an average of 12 hours or more to respond to you.
When chat support responds, it's clear that they are pasting from support scripts that have no relevance to your situation. Most responses will assume you're on a Team plan, and initially offer troubleshooting steps aimed at those clients. You'll have to explain that you're a Corporate client.
Once you explain this, you'll wait another 12 hours for a response from someone who hasn't read the prior communication chain and you'll have to explain yourself again. this sort of back-and-forth goes on for some time.
Eventually you'll get them to admit that the only work-around for a broken corporate card bank feed is a manual CSV import through each individual's account.
Don't expect any meaningful response or acknowledgement if you bother to question the fees you're paying for broken corporate access. They will not listen and will not offer any discount or refund.

Response from Expensify

Hi there, thank you for leaving your feedback! I apologize for the issues you've run into but definitely want to clarify a few things:

Re: corporate card connections. Bank connections may break for any variety of reasons, including (but is not limited to) bank maintenance, connection issues, changes in usernames/passwords, and more. Unfortunately most of these are out of our hands, but we do keep an updated list of known issues here: https://docs.expensify.com/setup-for-submitters/advanced-configuration-for-submitters/bank-import-faqs-and-known-issues.

Re help responses. We definitely don't want to have you waiting 12 hours for a response and it doesn't help that there are a lot more help requests coming in at the end/beginning of a month around billing time. I've let the team know of your concerns and will continue to improve on our response times, especially during busy periods.

Thanks for bringing these issues to our attention!

Replied 31/01/2018
Gregory
  • Industry: Computer Software
  • Company size: Self Employed
  • Used Monthly for 6-12 months
  • Review Source
Value for Money
0
Features
5
Ease of Use
4
Customer Support
0

5
Reviewed on 09/01/2024

Simplifies a painful process

Pros

Once you've got the hang of using it, Expensify will make managing expenses simple. I've done the same thing with paper, spreadsheets and Concur and the experiences were terrible and mistake ridden. Just put everything through expensify and forget about it. If you've missed something or have an action to complete expensify will get in touch to prompt you with clear instructions.

Cons

There is a bit of learning curve. I find the UI quite sparse and until you get the hang of what is where it's not always clear how to complete tasks with it. I have found that once you have learned what you're doing though, you don't foget because it's not actually that complicated.

Cody
  • Industry: Entertainment
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 25/05/2022

Simple to Deploy, Easy to Maintain

From the accounting team to the newly hired sales exec, feedback from employees has been very positive with Expensify. They can use the mobile app as they go, or other import methods to make their expense reports quick and easy. Everything is directly connected to NetSuite, our ERP, and flows smoothly to the books without any extra steps. Approval routing is very simple and reminders get sent to keep things moving along.

Pros

Expensify is a very streamlined tool and does not get bogged down in high degrees of complexity which may be unnecessary. I have found all types of users at my company, from sales execs to marketing coordinators, understand how to use Expensify almost immediately. We provide a 1-pager for best practices to employees and that, in nearly all cases, is enough to get them using the tool without issue.

Cons

The corporate card integrations could use a bit of added support when it comes to receipt imports, and occasionally we have had the direct feed from our banking institution break. I think this is likely because we do not use one of the major banks for our corporate credit card though, so the issue may not be on the Expensify side.

Alternatives Considered

Nexonia Expenses and Zoho Expense

Reasons for Switching to Expensify

Expensify seemed much easier to implement, was cheaper, and I had witnessed it working smoothly at other companies in the past. In extremely large company environments it may be possible that Expensify could lack some of the deeper customizations of competing tools, but for the vast majority of businesses this ticks all boxes while remaining highly user-friendly.

Related categories