About Lightspeed POS

Crafted specifically for the hospitality industry and perfect for cafes, restaurants, bars, and any other hospitality business imaginable. Lightspeed Kounta POS is the point of sale that is easy to use, simple to manage and powerfully efficient. New staff can familiarise themselves with Lightspeed's layout in minutes, whilst the savviest of operators can charge ahead with detailed reports, powerful service features, and seamless inventory management. Access detailed reports from anywhere that help you understand how your business is performing with actionable insights on the menu and staff performance, peak periods and much more so you can spot opportunities to boost efficiencies and grow your business. Lightspeed Kounta POS also integrates with tools you use every day, letting you connect your accounting, employee scheduling, loyalty and more to one platform. Backed by a 24/7 Support team who are always available, in addition to industry experts who can help you tackle the problems that matter the most to your business.
Lightspeed POS Software - Lightspeed Kounta POS orders
Lightspeed POS Software - Lightspeed Kounta POS insights
Lightspeed POS Software - Lightspeed Kounta POS purchase orders
Lightspeed POS Software - Lightspeed Kounta POS view recipes
Lightspeed POS Software - Lightspeed Kounta POS orders - thumbnail
Lightspeed POS Software - Lightspeed Kounta POS insights - thumbnail
Lightspeed POS Software - Lightspeed Kounta POS purchase orders - thumbnail
Lightspeed POS Software - Lightspeed Kounta POS view recipes - thumbnail

Lightspeed POS pricing

Lightspeed POS has a free version and offers a free trial. Lightspeed POS paid version starts at US$60.00/month.

Starting Price:
US$60.00/month
Pricing Details:
Including setup assistance and training by our team of hospitality experts, as well as 24/7 maintenance and support. Starting from $60 per month billed monthly, which means any business can afford and scale up with Lightspeed Kounta POS.
Free Version:
Yes
Free trial:
Yes

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Lightspeed POS Reviews

Feature rating

Value for Money
4.5
Functionality
4
Ease of Use
4.5
Customer Support
4.5
5 reviews of 116 View all reviews
Richard M.
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 13/01/2018

Great Product

Pros

Being a Hospitality professional for 20 years I have dealt with numerous POS systems. Kounta is relatively straight forward and has the functionality and flexibility to run your business with ease.

The support offered by Kounta day and night has been at an exceptional standard. The understanding and support during setup, implementation and to now has been a suprise in this all to modern world. This holistic approach will keep Kounta ahead of the pack for quite some time.

Cons

Some of the language with respect to Hospitality is not not necessarily how we refer to how things are done in my experience however it is only a minor issue.

Peter M.
  • Industry: Restaurants
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 07/05/2021

Fantastic POS

Pros

Lightspeed is very reliable, easy to program good functionality. In 3 years our POS has not crashed or stalled. Customer support is remarkable. The team is knowledgeable and professional. My questions are answered the same day.

Cons

Most of the reporting is very good. I would like more one page style reports, for example all servers that worked yesterday lists total sales, category sales, average check. I can get this information but each server is listed separately so analysis is time consuming.

Alternatives Considered

TouchBistro

Reasons for Choosing Lightspeed POS

Lightspeed would be simpler and had great customer support.

Reasons for Switching to Lightspeed POS

During the demo I felt Lightspeed had more features that would be beneficial to our restaurant.
Jimmy P.
  • Industry: Restaurants
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
1
Features
1
Ease of Use
1
Customer Support
3

1
Reviewed on 28/06/2017

Horrendous POS System.

DO NOT WASTE YOUR MONEY ON THIS!!! MOVE ON TO THE NEXT!

Pros

Nothing to say here. There is nothing good about this system except for the promptness of my customer service, who usually has bad news. But as I now understand my customer service rep doesn't ACTUALLY work for Kounta, she works for the company that sold it to me. I wish they would have sold me one of their other POS options.

Cons

Server level order control is an upgrade, they don't tell you that when purchasing, even though that is one of the most basic things. Check splitting is the most laborious I have ever experienced, if you have a table that needs multiple splits get them a refill of their coffee because it will take a while. No over all system close out, no way to re-open a check. In lieu of that simple option they have a refund button, but, guess what if you had multiple pay types IE Cash and CC that doesn't work, can only refund whole amount to one pay type, which then screws up the server report(one of the biggest reasons to have a POS system) Integrated credit card system has worst customer service ever. If you need to get someone after 9 good luck. Randomly loses checks! Have no idea how that happens but if you are on a check and the system reloads(which it does a lot) bye bye order!

Marchelle K.
  • Industry: Restaurants
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 15/07/2021

Lightspeed is an excellent partner to us

Lightspeed is a true partner with us at Campus Towers. With their programs we have a reliable easy to use program. We are very satisfied with the service provided.

Pros

Lightspeed is so easy to use. The simplicity of the program makes it so efficient for even my newest team members to use. We would be lost without it. The service team is outstanding to work with. The reliability is outstanding.

Cons

Actually we are very satisfied with the services that we are receiving from Lightspeed.

Shelley B.
  • Industry: Retail
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 30/03/2021

Makes Perfect Sense!

We have been using Lightspeed for 2+ years now and absolutely love it! We are able to utilize many of their components to assist us not only in the basics (inventory, sales) but analytics and E-Comm. LS staff are very knowledgeable, friendly and quick to respond to our needs.

Pros

We are able to customize according to our needs. We utilize many of the components and are constantly learning.

Cons

Sometimes we have recommendations and submit them.

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