4.4
Overall rating
Reviews

4.4
Overall rating
Reviews

About CloudTalk

CloudTalk is a contact center management solution that enables businesses to streamline communications with teams and customers using virtual call systems. It allows executives to manage inbound/outbound calls, extract interaction history from various sources and provide personalized support to clients. Key features of CloudTalk include automated call distribution, interaction recording, voicemail, interactive voice response (IVR) and custom reporting. Businesses can utilize wallboard to gain real-time visibility across staff activities and identify behavior trends using sentiment or emotional analytics. Additionally, agents can utilize the after-call-work (ACW) functionality to complete follow-up tasks, improving customer satisfaction. CloudTalk integrates with various third-party platforms such as Salesforce, Zendesk, Pipedrive and more, streamlining telephony workflows across locations. It provides web and mobile applications for Windows, Linux, Mac, Android and iOS users. The solution is available on monthly subscriptions and support is extended via phone, email and other online measures.
CloudTalk Software - Integrate Pipedrive with CloudTalk to improve your sales team performance.
CloudTalk Software - Call history and logs including total calls, average call duration, waiting time, and missed calls.
CloudTalk Software - In CloudTalk contacts you can view active calls, notes, and customer order details.
CloudTalk Software - Your agents can see all caller information in one place with feature called real-time customer card
CloudTalk Software - By using CloudTalk call history you can learn what are the strengths and weaknesses of your team.
CloudTalk video
CloudTalk Software - Integrate Pipedrive with CloudTalk to improve your sales team performance. - thumbnail
CloudTalk Software - Call history and logs including total calls, average call duration, waiting time, and missed calls. - thumbnail
CloudTalk Software - In CloudTalk contacts you can view active calls, notes, and customer order details. - thumbnail
CloudTalk Software - Your agents can see all caller information in one place with feature called real-time customer card - thumbnail
CloudTalk Software - By using CloudTalk call history you can learn what are the strengths and weaknesses of your team. - thumbnail

CloudTalk pricing

CloudTalk does not have a free version but does offer a free trial. CloudTalk paid version starts at US$34.00/month.

Starting Price:
US$34.00/month
Free Version:
No
Free trial:
Yes

Alternatives to CloudTalk

Vonage Business Communications

Vonage Business Communications is a good option for small-, medium-, and enterprise-level businesses that need a...

CloudTalk Reviews

Feature rating

Value for Money
4.2
Functionality
4.3
Ease of Use
4.5
Customer Support
4.3
5 reviews of 263 View all reviews
Béla
Béla
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 02/11/2020

Great tool with lots of features

We needed a tool that is capable to handle both inbound and outbound calls and SMS messaging including traffic to China from a Chinese virtual number. We have tried several solutions but CloudTalk was the only one that fulfils all our requirements for a very affordable price. It is one of the best and easiest tools I've ever used.

Pros

This tool has a lot of features and it is very easy to use without having to have any specific knowledge. The setup was relatively quick and very user friendly. Call quality is great, we have tested with international calls to several countries including China, where most providers usually fail to provide a good service. CloudTalk has prebuilt integrations with most CRM systems including Zendesk and the price is very affordable compering to some other competitors.

Cons

So far it's bee working great. The only negative I can mention is that we have been unable to install the CloudTalk client app from the Zendesk Marketplace. However, their phone and desktop clients are working great.

Alternatives Considered

Talkdesk, Aircall, Infobip, RingEX, JustCall and Zendesk Suite
Frederico
  • Industry: Leisure, Travel & Tourism
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 16/11/2020

Great product and fantastic support!

I can say 10/10.
They have all that we need, and, in addition, they offered me great opportunities. a recent one was an article in their customer experience section.

Pros

The integration process was enjoyable, as we had a dedicated Sales manager taking care of our implementation. As we are already integrated, my favorite features are the interactive voice replies, missed calls, and the statistics we can use to improve our decisions.

Cons

The cloudtalk team is improving along the way. We have experienced some temporary bugs.

Alternatives Considered

Twilio

Reasons for Choosing CloudTalk

The hardness to communicate with Twillio and to obtain support for our desirable functions.

Switched From

Twilio

Reasons for Switching to CloudTalk

Cloudtalk team was more responsive and quickly introduced us to all the features we were looking for.
Adam
  • Industry: Entertainment
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
2
Features
1
Ease of Use
2
Customer Support
1

2
Reviewed on 13/07/2021

Looks good from a distance, but they're a mess internally

Pros

The idea of the software being able to tie remote-access cell phones together is wonderful, but not fully fleshed out. Their IVR interface seems great on the webpage, but it often glitches, and calls just get dumped to a voicemail void with no message.

Cons

CloudTalk is a young system that promises more than it can deliver. They offer apps for all sorts of connection points, and integrated systems for automation... but once you get signed up, you learn that most of it is beta software and it's SUPER glitchy. The marketing team is propping up a half-built software system.

The iPhone and Desktop apps do not work reliably (if-at-all). The Phone app cannot transfer calls or take SMS messages properly. It often just quits in the background on your phone so you don't even know that your phone cannot receive calls. The system also drops entire call processes and never lets you know that someone tried to call. I've tried calling our own office phone and not been able to get through to my own desk through cloudtalk.

Their support chat service says "average response time is 5 minutes" but it usually is 2-4 hours, or a couple days. No explanation why. They REFUSE to get on the phone to solve issues unless you pay 2x as much for an Expert account, which is just a sign that they do not care about anyone but their premium customers. They will NOT go out of their way to help you.

I had a lot of faith in this company when we first saw a demo of CloudTalk, and thought that it would be perfect for us, but they just put too many roadblocks in the way for us to continue using their service. I don't feel like a valued customer, and I don't see any improvement in a year.

Iliana
  • Industry: Insurance
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
5

5
Reviewed on 25/08/2020

Cloudtalk is the many tools in one

It's a really great app especially because you can do more things than just call a contact. Top point the dashboard they provide is perfect and it gives you the control you need in order to analyze better your calls and get better results.

Pros

The features me and my team like the most are the possibility to send SMS and get replies, from your contacts, the possibility to use tags in order to categorize your calls, and leave notes at any time even when the call is over or maybe you have forgotten to write something and you can go back to the call history. I like it because it gives you the idea of a real phone so you can do more things with one app. Plus, the statistics dashboard is excellent.

Cons

The thing I liked the least at the beginning was some technical problems we faced with the integration with our CRM.

Alternatives Considered

Blueface Hosted PBX and Twilio

Reasons for Choosing CloudTalk

Because we had limited feautres with the old program and we didn't have the maximum control of the inbound or outbound calls.

Reasons for Switching to CloudTalk

Because the moment I talked with the sales manager I understood immediately that they are flexible on adapting to the needs of the customer, present everything they can provide and helo with whatever the customer needs and that is something great because there are tools (similar and not) that you need a lot of time before you have an answer from the support team.
Verified Reviewer
  • Industry: Computer Software
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 14/05/2021

Easy to use call center software

Great experience overall, especially in COVID times Cloudtalk has helped us to stay efficient and organized.

Pros

Great call quality both sound and video, great support. Perfect integration with HubSpot so we are able to keep track of all the calls and engagement.

Cons

We are happy with CloudTalk's call center software how it is, but they keep on improving and adding new features so I am sure it will get even better over time.

Related categories