About CallHippo

CallHippo is a cloud-based call center solution that helps mid to large size businesses with workflow automation and virtual telephony. The platform enables users to give detailed analysis to customers through call recordings. CallHippo offers Activity Feed that lets users access caller name, call status, total call duration, department and more. Primary features of CallHippo include productivity tracker, sales script designing, call recording samples and call analysis. Additionally, the platform lets users filter call logs by applying filters such as call type, specific time period, incoming calls or outgoing calls. CallHippo integrates with Zapier, Zoho, Zendesk, Slack, HubSpot, Intercom, Groove, Freshdesk and Pipedrive. Pricing of the product is based on per month, per user basis and support is extended via email, phone, live chat and documentation.
CallHippo Software - Call Hippo Dashboard
CallHippo Software - Call Hippo Adding Numbers
CallHippo Software - Call Hippo Contact Details
CallHippo Software - Call Hippo Dashboard - thumbnail
CallHippo Software - Call Hippo Adding Numbers - thumbnail
CallHippo Software - Call Hippo Contact Details - thumbnail

CallHippo pricing

CallHippo has a free version. CallHippo paid version starts at US$20.00/month.

Starting Price:
US$20.00/month
Free Version:
Yes
Free trial:
No

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CallHippo Reviews

Feature rating

Value for Money
4.1
Functionality
4.3
Ease of Use
4.3
Customer Support
4.6
5 reviews of 506 View all reviews
Andrew
  • Industry: Accounting
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
4
Features
4
Ease of Use
3
Customer Support
5

5
Reviewed on 20/02/2019

CallHippo

The overall experience has been pretty good.
The services work well, I had no problems that disturbed my clients, customer support has been brilliant in helping too and the telephone services at the price level are quite good, which will help immensely in the annual expenses.

Pros

-The customer support team is excellent. They are very responsive and help me resolve my problems.
-The prices are afordable: comparable or better than others Virtual Phone Services.
-Provides great services for international calling ! Makes international calls alot more easy and less expensive.
-It is easy to use.
-It has a simple UI which greatly facilitates the domain of the service.

Cons

I had some problems trying to register even with a business email I could not create a new account and
the first time I used the service it crushed 2 times and keep logging me out of my account.
But i called the support team and they helped me resolve the problem.

Raktim
  • Industry: Retail
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 07/08/2023

Very Good Calling Software

Really your support team is so active, specially I would like to thanks Mr. Owais.

Pros

Pricing and Support team. I always got the solution within half an hour.

Cons

Everything is perfect, if I found any issue definitely I will share

Verified Reviewer
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
1
Features
3
Ease of Use
1
Customer Support
1

2
Reviewed on 28/03/2022

Worst Technical Experience Coupled with Customer Service that Goes in Circles

My overall experience has been terrible. Terrible customer support, its like the agents never have access to information in your system, they take you through the same trouble shooting time and time again and don't appear to realise how their own system works. I.e., they could not advise me that I should use forced call tagging if I cannot add call tags after a call as a way to overcome that problem. It sounds like a small thing but it is constant and leads to a very poor user experience.

Pros

Integrates with other features, good transcription of calls, high quality transcriptions.

Cons

Customer service was so TERRRIBLE, you go around and around in circles. They say they will cancel a feature then don't do it, then if you ask for a refund for the service you cancelled and they confirmed had been cancelled they will take you round in circles again. They

Alternatives Considered

Aircall

Reasons for Choosing CallHippo

They stopped supporting outbound calls from Australia. They were great.

Switched From

CallTrackingMetrics

Reasons for Switching to CallHippo

It seemed a bit cheaper, but its not.

Response from CallHippo

Hi,

Really sorry for your experience. As we cannot see your details, (the review being anonymous), and we are not able to reach out to you to get it sorted.

If you can send us an email at [email protected] with reference to this review we will get your complain escalated internally and try correct the experience you had with us.

Replied 04/04/2022
Mara
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
5

5
Reviewed on 11/07/2023

Feedback

It's all good. I have been using it for over a year now.

Pros

Chat support is very good. Also, it's convenient to use the platform.

Cons

Sometimes the sound quality of the call is not good but the team sorted it out and now it's good. Also, sometimes I wish credits are cheaper.

Angelica
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 07/08/2023

Satisfied using this app

Call hippo is a great tool to use. I highly recommend it

Pros

The support team is very responsive and they are genuine

Cons

Nothing. They provided my needs and satisfied me.

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