About Call Center Studio

Elevate your customer service with cloud-native call center software. Operating an effective remote business is more important than ever. Call Center Studio offers cloud-based call center software, empowering your agents to serve customers anywhere. With a flexible and intuitive interface, it's easy to set up and you can train agents in minutes. Listen to call recordings, and use AI tools to improve the experience for your customers. With powerful reporting and super-responsive customer service, you get 24/7 support from a dedicated team. Call Center Studio is a cloud-based call center solution that provides features like voice recording, voice analytics, predictive dialer, automatic call distribution and interactive voice response (IVR). The voice analytics feature provides automatic speech recognition and real-time speech application through an integrated text-to-speech tool. The solution allows users to create marketing campaigns for outbound calls using a call-scripting feature. Users can also prepare customized reports via a data mining interface. Call Center Studio provides a supervisor dashboard for users to monitor agents’ performance and quality, call time and the number of calls getting disconnected. Customers’ data is secured through data encryption and geographic redundancy. Other features include computer telephony integration (CTI), voicemail, an automatic survey search, smart routing and an HTML5-based wall board. Integrations include SAP CRM, Windesk, Zoho, Sestek, Salesforce, Zendesk, Mi4Biz and Microsoft Dynamics. Support is provided via live chat and email.
Call Center Studio Software - This is the login screen of Call Center Studio, accessed by user's credentials, allowing for role-based interfaces.
Call Center Studio Software - This is the panel where the system administrator manages the functionalities.
Call Center Studio Software - This is where the agent makes/receives calls & messages and manages daily tasks
Call Center Studio Software - This is the screen for the supervisors of the system where they can interact with their team and monitor KPIs real time.
Call Center Studio Software - This screen is a sample from the vast array of different analytics & reporting features.
Call Center Studio Software - This is where users with access can listen, download, tag  and evaluate calls within the system.
Call Center Studio Software - This is the login screen of Call Center Studio, accessed by user's credentials, allowing for role-based interfaces. - thumbnail
Call Center Studio Software - This is the panel where the system administrator manages the functionalities. - thumbnail
Call Center Studio Software - This is where the agent makes/receives calls & messages and manages daily tasks - thumbnail
Call Center Studio Software - This is the screen for the supervisors of the system where they can interact with their team and monitor KPIs real time. - thumbnail
Call Center Studio Software - This screen is a sample from the vast array of different analytics & reporting features. - thumbnail
Call Center Studio Software - This is where users with access can listen, download, tag  and evaluate calls within the system. - thumbnail

Call Center Studio pricing

Call Center Studio does not have a free version but does offer a free trial.

Pricing Details:
We offer two pricing options: Voice Only or Multi-Channel. Voice Only Package The Voice Only Package is ideal for your company if you primarily communicate with your customers via phone calls. It has everything you need to provide superb customer service and operate an effective phone-based call center. Includes: - Advanced voice functions - A complete inbound and dialer solution with monitoring, supervision and analytics. - Open API integrations. - Full setup and implementation support. Multi-Channel Package Need a bit more functionality? The Multi-Channel Package is well suited to companies looking for more ways to connect with customers. In addition to phone calls, you’ll have access to other text-based channels such as Messenger and WhatsApp. The Multi-Channel package includes everything in the Voice Only Package, as well as: - Access to webchat and text chatbots. - Click-to-call from websites. - Integration with WhatsApp Business, Facebook Messenger and Telegram. View Pricing Plans
Free Version:
No
Free trial:
Yes

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Call Center Studio Reviews

Feature rating

Value for Money
4.5
Functionality
4.5
Ease of Use
4.5
Customer Support
4.5
5 reviews of 39 View all reviews
Emre kadir Ö.
  • Company size: 501-1,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 12/06/2018

its so good

Pros

speed is my most like about this software. when i want to call its quickly fulfill.
it is most important . thnk

Cons

useless is my least like about this software. I think I should create quick shortcuts for things I want to do.

Ayli̇n K.
  • Industry: Internet
  • Company size: 201-500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
4
Customer Support
4

4
Reviewed on 30/10/2020

Aylin Kılıç -Planing Manager

overall comfortable to use, not complicated

Pros

User Friendly, simple,
wide report opportunity, containing new technologies, accelerating

Cons

There may be information boxes in the menus

Alternatives Considered

3CX

Reasons for Choosing Call Center Studio

alotech is more useful, more modern, meets almost all my needs

Switched From

3CX

Reasons for Switching to Call Center Studio

alotech is more useful, more modern, meets almost all my needs
Çiğdem K.
  • Industry: Financial Services
  • Company size: 51-200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 10/09/2021

The best in the market

This is the first cloud product I experienced. It is much more flexible than the desktop products. It is fast and almost everything is possible.

Pros

Very easy to use. Admin panel is user friendly as well. Support is awesome. Great reporting options also they manage to prepare customized reports.

Cons

Not crucial but an individual dashboard would be nice to have.

Tamara Y.
  • Industry: Internet
  • Company size: 51-200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Features
3
Ease of Use
4
Customer Support
3

3
Reviewed on 15/06/2018

Rocky and Unpredictable

I can easily contact any client I want with an internet connection and a head set.

Pros

I like the ease of use - it is quite easy to call and to follow up on previous calls done. Also like how every missed call is received via a voice mail message to my inbox.

Cons

So many connection problems. I call clients in Saudi Arabia and Egypt from Istanbul and I never know what to expect. Many days I would be lucky if I get to have a minute phone call with a client before he loses me or I lose him or I get stuck in a loop of the conversation and can no longer reach him. The connection problems really hinder my job and waste my time.

Nazim S.
  • Industry: Real Estate
  • Company size: 201-500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 26/07/2021

Call Center Studio Experience ( 4 years )

overall very easy. I can get any report I want. Instant view, control from phone. It is very easy to access from anywhere. Sound recordings are complete. thank you so much.

Pros

very easy to use and economically inexpensive. I can get support very fast.

Cons

This software is under the minuscule. I've been fine for 4 years.

Alternatives Considered

Avaya OneCloud UCaaS

Reasons for Choosing Call Center Studio

Because it's easy and cheap.

Switched From

Avaya OneCloud UCaaS

Reasons for Switching to Call Center Studio

User support is very good. cheap and fast. The technical support team is very successful. very fast support. I don't have any problems. thanks.

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