About Waystar

Waystar is a cloud-based revenue cycle management platform for healthcare systems. The solution is used by organizations of all sizes to manage administrative and clinical functions. Key features include insurance verification, coverage detection and claims management. Waystar uses machine learning algorithms to predict claim denials and sends workable denials to the assigned workgroup. It automates the prediction of revenue leakage as well. Users can manage contracts through a centralized repository. Real-time contract loading and modeling is also offered. Reports can be generated to assess payer contract performance and other key performance indicators at the enterprise level. Waystar integrates payment processing across the hospital information system, performance management system and electronic medical records system. It offers features such as on-the-fly editing and the ability to automatically split remits among various providers. It also provides an automated patient payment workflow. The solution is available on a monthly subscription basis and support is available via phone.
Waystar Software - Charge integrity
Waystar Software - Claims management
Waystar Software - Payer payment
Waystar Software - Contract management
Waystar Software - Denial management
Waystar Software - Patient payment
Waystar Software - Charge integrity - thumbnail
Waystar Software - Claims management - thumbnail
Waystar Software - Payer payment - thumbnail
Waystar Software - Contract management - thumbnail
Waystar Software - Denial management - thumbnail
Waystar Software - Patient payment - thumbnail

Waystar pricing

Waystar does not have a free version.

Starting Price:
Not provided by vendor
Free Version:
No
Free trial:
No

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Waystar Reviews

Feature rating

Value for Money
4.2
Functionality
4.5
Ease of Use
4.4
Customer Support
4.4
5 reviews of 196 View all reviews
Cyrena
  • Industry: Hospital & Health Care
  • Company size: 1,001-5,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
5
Ease of Use
4
Customer Support
5

5
Reviewed on 16/01/2018

Using Navicure for the 1st time was fairly easy.

Easier way to find the reason of the rejected and denied claims daily.

Pros

Navicure is absolutely great for daily reporting! There are various reports that can be review such as the daily productivity, rejection and denial type on your claims. You can work them by the denied reason, insurance company or the dates of service.

Cons

Some of the rejections reason/descriptions are not that clear and sometimes will need the help from customer service to determine the best way to fix however here is short wait time to get assistance. The rejection also sometime duplicate in more than on category but when one is completed it does remove it's self from the other categories as well.

Santin
  • Industry: Hospital & Health Care
  • Company size: 51-200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 09/08/2019

Easy to Use

I like using all the apps within ESolutions. I really like the MAVEN software for submitting ADRs and appeals.

Pros

I really like the ease of use between all the apps in Esolutions. The eligibility checks for monthly is a great feature to have.

Cons

Sometimes the eligibility takes a long period of time.

Atiyah
  • Industry: Hospital & Health Care
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Features
5
Ease of Use
5
Customer Support
0

5
Reviewed on 06/10/2022

Waystar's Claims Resolution Option Saves a Biller's Headache

Pros

Other than the integration capabilities with our pm software, Waystar has a unique capability that allows users to resubmit rejected claims via the software. This saves a huge amount of time and minimizes errors by resolving claims issues directly via Waystar.

Cons

I have no complaints. I recommend Waystar to all clinical practices.

Carrie
  • Industry: Hospital & Health Care
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Features
1
Ease of Use
1
Customer Support
1

1
Reviewed on 28/04/2020

Choose Another Company...much better options out there than Waystar

I haven’t been happy with the service when they were NAvicure or Waystar.

Pros

I didn’t feel that their software was very useful.

Cons

The company is costly. There clearinghouse isn’t very effective with all insurances. I had to manually bill some insurances since their clearing house couldn’t do it. They charge you extra to find out about denials. When you have issues, you can’t reach customer service well. There customer service isn’t good with getting back to you. When you leave their service, they require 90 notice to get there money. When you give notice on April 24, they cancel you on 7/30 to get as much money as they can. By the way, my renewal date was June 1, but they still made me go to 7/30 to pay them. When asked to talk to a supervisor, [SENSITIVE CONTENT HIDDEN] in Customer Relations kept telling me that I had to pay up to 7/30 or could pay all 90 days fees now to be done on 4/30. I asked 3 times for a supervisor and didn’t hear from anyone. They just want money and don’t care about their customers.

Alternatives Considered

athenaOne

Reasons for Choosing Waystar

Cost effective; telehealth; easy to use; great customer service

Switched From

SimplePractice

Reasons for Switching to Waystar

It seemed ok at the time.
Jeanne
  • Industry: Health, Wellness & Fitness
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 20/09/2022

Functional, easy-to-use software

Consistent product with results. New features added regularly

Pros

Integrates with eClinicalworks EMR. Claim information drops immediately into our EMR

Cons

New features and functions that are added require additional fees.

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