About SuperOffice CRM

SuperOffice CRM is a customer relationship management (CRM) solution that caters to midsize businesses across various industries such as financial services, recruitment, manufacturing, hospitality and more. Key features include contact management, project and document management, email marketing, automated ticket routing and live chat integration. SuperOffice provides users with a central repository that allows them to manage their sales pipelines, marketing campaigns and customer support services. SuperOffice can either be installed on-premise or hosted in the cloud. Additionally, the solution also offers integration with multiple third-party applications such as Office 365, GSuite and more. Services are offered on a monthly subscription basis that includes support via phone and email. Pricing is per user per month, billed annually.
SuperOffice CRM Software - Form builder
SuperOffice CRM Software - Merge contracts
SuperOffice CRM Software - Sales dashboard
SuperOffice CRM Software - Messages
SuperOffice CRM Software - Subscription management
SuperOffice CRM Software - Contact cards
SuperOffice CRM Software - Form builder - thumbnail
SuperOffice CRM Software - Merge contracts - thumbnail
SuperOffice CRM Software - Sales dashboard - thumbnail
SuperOffice CRM Software - Messages - thumbnail
SuperOffice CRM Software - Subscription management - thumbnail
SuperOffice CRM Software - Contact cards - thumbnail

SuperOffice CRM pricing

SuperOffice CRM does not have a free version but does offer a free trial. SuperOffice CRM paid version starts at €45.00/month.

Starting Price:
€45.00/month
Pricing Details:
Standard CRM: €45/user/month, billed annually. Marketing: €56/user/month, billed annually. Sales: €56/user/month, billed annually. Service: €56/user/month, billed annually. Complete CRM: €66/user/month, billed annually.
Free Version:
No
Free trial:
Yes

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SuperOffice CRM Reviews

Feature rating

Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
4.5
5 reviews of 124 View all reviews
André R. André R.
  • Industry: Machinery
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 30/04/2021

Mit SuperOffice einfach Kundenbeziehungen auf- und ausbauen!

Mit SuperOffice können Kundenbeziehungen einfach abgebildet, auf- und ausgebaut werden. Das CRM ist sehr bedienerfreundlich, so dass es jedem Mitarbeiter*in möglich, auf den CRM-Zug aufzuspringen.

Pros

Leichte Bedienbarkeit, zentrale Verfügbarkeit von Daten, strukturiertes Arbeiten dank Aktivitäten und Verkaufsleitfäden, stets aktueller Forecast und eine Skalierbarkeit des Systems sind wesentliche Vorteile von SuperOffice CRM.

SuperOffice CRM bietet dank der Integration von Office 365, ERP und Echobot sowie den Automatisierungsmöglichkeiten via Zapier vor allem in Vertrieb und Marketing einen echten Mehrwert.

Cons

Aktuell keine, SuperOffice hat sich stetig weiterentwickelt und Nachteile eliminiert!

Alternatives Considered

SugarCRM

Reasons for Switching to SuperOffice CRM

Aufgrund der sehr einfachen und intuitiven Bedienung.
Matt C. Matt C.
  • Industry: Events Services
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 27/04/2020

You can almost say it 'runs the company'!

We run the business on SuperOffice, dealing with customer communications (incoming and outgoing) and sales pipeline management, but most importantly the event management using the projects area.

Pros

I like the fact that we can out every process in to the CRM, from sales to event management, data capture and enquiry management.

Cons

The Community needs a bit of work adding more complex resources in, but as a starter guide is useful and support do assist.

Alternatives Considered

Salesforce Sales Cloud, Dynamics 365 and HubSpot CRM

Reasons for Choosing SuperOffice CRM

Zoho was not easy to navigate and the costs accumulated quite quickly when you started using the system more.

Reasons for Switching to SuperOffice CRM

Cost and simplicity. The others needed too much work and cost to develop for our needs. SuperOffice had these areas ready made in the price with easy ways to adapt to our needs.
Lukas D. Lukas D.
  • Industry: Professional Training & Coaching
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
1
Features
1
Ease of Use
4
Customer Support
3

2
Reviewed on 05/10/2021

Not good - many necessary features not available

The overall experience for me is that I would never choose SuperOffice again but rather the solution Microsoft offers. It is more expensive, but trust me, it is worth it!

Pros

The best thing about the CRM is that it is very easy to use and has a very easy to follow structure (Firm/People and Sale/Projekt).

Cons

Many basic features which one thinks every CRM provide are not available. The most critical problem is that selections are extremely limited. For example, one cannot make a selection of all "Projekt leaders", which would be critical for us in order to send all of our customers who are Project leaders a standardised e-mail. Many further issues arise there once you have spent some time testing the selections (many limitations became apparent only after using the CRM, not during the evaluation process).
A further issue are the many bugs which the system has, for example the data-export does not work properly even though issues have been posted on the community platform for 5 years!

Alternatives Considered

HubSpot CRM

Reasons for Switching to SuperOffice CRM

Because of the price and promises were made that this product can fulfill our needs (which it did not)
Eva Y. Eva Y.
  • Industry: Education Management
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
4

5
Reviewed on 08/04/2020

Stellar CRM

SuperOffice has been a great hub for collecting, organizing and making sense of valuable contact data and insights, whilst providing all the features and tools needed to manage information about people, projects, relations and other aspects that are important to our line of business.

Pros

It is reliable, easy to implement and use and optimizes all our contacts, relationships, projects, tasks etc.

Cons

Perhaps the marketing module should be included in the base package.

Alternatives Considered

Salesforce Sales Cloud

Reasons for Switching to SuperOffice CRM

Affordable and contains a wide range of practical and intuitive features, and comes with a user friendly interface.
Paolo P. Paolo P.
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 51-200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
4

5
Reviewed on 11/02/2021

CRM for different business realities

On average, the experience we had with Superoffice is positive. it allowed colleagues to work more as a team by sharing the information entered in the CRM for the good of the company.

Pros

Superoffice has been the reference point for us as CRM for at least a couple of years. Its ease of use and integration with the e-mail client has allowed the sales department to perform various activities on customers thanks to the information collected and available in an optimal way.
It is the first CRM that allowed us to integrate the data of our management program.

Cons

In some cases the integration with the mail did not work correctly, this is one of the aspects that led us to evaluate other CRMs.

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