About Twilio

Twilio is the worlds leading cloud communication platform that enables you to engage customers across channels - SMS, voice, video, email, WhatsApp and more. Pay-as-you-go APIs allow businesses to scale communications reliably.
Twilio Software - Twilio Flex Channels
Twilio Software - Twilio Flex Interactions
Twilio Software - Twilio Voice API
Twilio Software - Twilio Messaging API
Twilio Software - Twilio Flex Channels - thumbnail
Twilio Software - Twilio Flex Interactions - thumbnail
Twilio Software - Twilio Voice API - thumbnail
Twilio Software - Twilio Messaging API - thumbnail

Twilio pricing

Twilio does not have a free version but does offer a free trial. Twilio paid version starts at US$0.01.

Starting Price:
Pricing Details:
Pricing to make calls starts at 2 Cents/minute. Pricing to receive calls starts at $1 monthly / phone number and 1 Cent per minute. View Pricing Plans
Free Version:
No
Free trial:
Yes

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Twilio Reviews

Feature rating

Value for Money
4.3
Functionality
4.6
Ease of Use
4.2
Customer Support
4.2
5 reviews of 301 View all reviews
Sam B.
  • Industry: Logistics & Supply Chain
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
2
Customer Support
0

5
Reviewed on 07/06/2022

Twilio is great, but the learning curve is greater

Because I don't make any changes to Twilio on my own, the barrier to entry requires me to rely on third-party developers to fulfill all my requests due to my technological limitations.

While this could be considered a good thing, as most business owners should not be screwing around with their phone system, it does mean that I need to be reliant on a third party to help make the Twilio implementation I dream up.

When everything is set up correctly, I never have issues with Twilio. That level of reliability means a lot when it comes to a business phone system. Because of this, I wholeheartedly recommend Twilio to any business. Just be prepared to take a deep dive into the learning curve or hire a third party.

Pros

Twilio has set the bar pretty high with the customizability of telephony. You can do incredible things with Twilio. From a simple phone tree to complex actions that integrate other applications with the likes of Zapier and other no-code services, the sky is the limit for most small business owners to create great solutions.

Cons

The downside is the learning curve. In comparison, I consider myself tutorial literate when coding and setting systems up. I can't seem the find the ability to build proficiency in Twilio. And while this is my own doing, it is my only con.

Twilio is incredible. For whatever reason, I have difficulty handling the tweaking on my own.

Pius E.
  • Industry: Internet
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
5

5
Reviewed on 07/05/2022

Twilio

Twilio helps me send transactional SMS messages to my users, which is its important role for my business and it nails this. However, to get more out of it, I use it for marketing to certain user segments as well and it performs brilliantly. Overall, I am happy with Twilio.

Pros

Twilio easily integrates with multiple 3rd party services out there. With a simple Zap in Zapier, you can build multiple workflows that trigger operations on your Twilio accounts such as sending out mass SMS or transactional SMS to customers.
Twilio has exceptional deliverability in so many countries around the world. So no matter where your recipient is, Twilio can pretty much reach them.

Cons

Twilio has a steep learning curve if you do intend to get the most out of the products. You can cover a lot with simple API and Zapier, but to get the most from it using "Programmable Communications" needs some level of expertise. And this is where Twilio really showcases its powers. Unfortunately without a certain level of expertise, you will not get to that. Personally, as a NoCode builder, to overcome this I had to hire an expert to help me get the most out of Twilio.

Alternatives Considered

MessageBird

Reasons for Switching to Twilio

Twilio was much easier to integrate with my existing stack of Bubble, Zapier, and Airtable.
Verified Reviewer
  • Industry: Research
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
3
Features
3
Ease of Use
3
Customer Support
3

3
Reviewed on 23/05/2022

Twilio with REDCap integration

Overall, I use Twilio because it is the only messaging system that allows me to integrate into REDCap, but there is definitely room for improvement.

Pros

I like that I can connect the phone number with REDCap so that I can schedule my survey links to be sent out automatically multiple times a day.

Cons

I do not like that multiple phone companies are blocking Twilio numbers and it is causing issues with research project compliance. I continue to also get a ton of error messages daily but can't view with number it was being sent to that had the error. I am also not pleased that there isn't an easy 2-way messaging system created.

Ed S.
  • Industry: Marketing & Advertising
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 07/05/2022

Affordable 1:1 SMS messaging that natively integrates with Chili Piper and Marketo Engage

Experience has been positive and great

Pros

Extremely affordable option to send 1:1 SMS meeting reminders in conjunction with Chili Piper and increase show rates to hard earned appointments set by our sales reps as well as send 1:1 SMS marketing messages via Marketo Engage

Cons

Doesn't have 2-way, bi-directional texting capabilities when a prospects responds via text to either our meeting reminders or marketing messages

Alternatives Considered

Jive

Reasons for Choosing Twilio

Skipio is a subscription-based Texting-CRM platform with a substantial monthly commitment

Switched From

Skipio

Reasons for Switching to Twilio

Pricing commitment
Julien D.
  • Industry: Information Technology & Services
  • Company size: 11-50 Employees
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
1
Customer Support
5

4
Reviewed on 27/05/2022

Amazing powers - not for anyone

We did our transfer from Dialpad to Twilio after seeing the price difference + all the missing options (automation and integration) Dialup was missing. We faced a huge issue when we realized we had to code our own phone system to be able to receive or send sms and calls. Happened at a moment where the firm didn't have the time to read the 3000 pages tutorial offered on Twilio. Our transfer made our whole phone system out of service for 3 weeks. We finally found other companies offering what Twilio should offer : a basic interface to the basic needs of a phone number (call + sms). This workaround finally made the deal much less advantageous than expected. We now pay almost the same price as we were paying with Dialpad, for a less powerful interface.. until we have the time to focus on building our own app to use it.

Pros

Twilio can do absolutely everything you need to do with a phone number. Automate, Record, SMS, Call, Chatbot, Integrations, Number verification.

Cons

Very complex to setup. You absolutely NEED to know how to code. No easy user software available to simply use your number from day 1.

Alternatives Considered

Dialpad and CallHippo

Reasons for Choosing Twilio

For all the added functionalities offered on Twilio (automation + integrations) and the much lower cost.

Switched From

Dialpad

Reasons for Switching to Twilio

For all the added functionalities offered on Twilio (automation + integrations) and the much lower cost.

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