About Gluu

Gluu is a cloud-based process management solution suited for a variety of industries. The solution helps users understand and execute their processes. Key features include process mapping, work instructions, task and case management, reporting and knowledge sharing around processes. Gluu enables process managers to automate recurring tasks. The solution provides a collaborative workplace where employees can create process flow charts collectively. It also enables users to organize responsibilities and allows workflow to be presented in a visual manner. Gluu performs process mapping and helps users assign roles to team members. It also tracks various stages of task completion and notifies process managers when tasks have not been completed in time. The solution also offers Office 360 and G Suite integrations.
Gluu Software - Process architecture
Gluu Software - Process mapping
Gluu Software - Case management
Gluu Software - Recurring task management
Gluu Software - Comments & ideas
Gluu Software - Mobile apps for Android and Apple
Gluu video
Gluu Software - Process architecture - thumbnail
Gluu Software - Process mapping - thumbnail
Gluu Software - Case management - thumbnail
Gluu Software - Recurring task management - thumbnail
Gluu Software - Comments & ideas - thumbnail

Gluu pricing

Gluu does not have a free version but does offer a free trial. Gluu paid version starts at €9.00/month.

Starting Price:
€9.00/month See pricing details
Pricing Details:
Further discounts for larger user volumes. View Pricing Plans
Free Version:
No
Free trial:
Yes

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Gluu Reviews

Feature rating

Value for Money
4.5
Functionality
4.5
Ease of Use
4.5
Customer Support
5
5 reviews of 20 View all reviews
Maiken B.
  • Industry: Computer Software
  • Company size: 11-50 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
5

5
Reviewed on 07/01/2019

Great process platform!

We now have one place, where all employees enter all internal and to some extend external processes, and both new employees and people taking over new task areas can go in and read everything through. It saves us for a lot of time when running in new employees, and we can answer many questions from colleagues with "it's in Gluu", which helps bringing down our administration costs also.

Gluu has to some extend helped us in our GDPR compliance also. Documenting the internal processes helped us visualise where to make improvements, which where easier to do afterwards.

The support team is doing a great job in helping us, and they mostly answer right after writing them via their chat.

Pros

The option to standardise processes and get an easy overview per department, business area and role. The role division of each process really helps us to make a clear overview of tasks and responsibilities of each employee.

Cons

The drawing tool is not fully automated, and we are missing a lot of features there. Luckily, the support team us super helpful and good at suggesting workarounds and entering our suggestions as product ideas.

Response from gluu

Thanks for this review!

Replied 08/01/2019
Verified Reviewer
  • Industry: Management Consulting
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 21/12/2018

Amazing platform for process optimization!

I have used Gluu to digitalize workflows for several of our customers. The overall benefits we gained by using Gluu has been the reduced turnaround time. Generally caused by the decreasing number of mistakes and especially the smooth hand-over of tasks between different roles in the organization.

Pros

The ease of use and how it provided our organization with a platform that could map processes, clearly made a difference. Although, the biggest argument in favour of Gluu might be its ability to streamline workflows and hence reducing defects. By designing your own standard processes in Gluu, where you can add different instructions, checklists and roles, Gluu thereby enables you to ensure high quality processes.
All the above combined with a great user interface - provide you with a strong platform!

Cons

My experience with Gluu so far, has entailed limited cons. Since most of the features that I missed in the beginning, were later released. The only minor thing is that Gluu builds upon a process understanding which you then need to establish at your organization. An element which I also perceive as an advantage for Gluu, since a common language can then be established.

Response from gluu

Thanks for this review. We're happy that you're seeing value from your company's implementation.

Replied 24/12/2018
Søren S.
  • Industry: Packaging & Containers
  • Company size: 51-200 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
4
Features
4
Ease of Use
3
Customer Support
4

4
Reviewed on 14/06/2019

Great search options

If it is entered in GLUU, chances are that you are going to find it when searching for it. This is the most important trait in my opinion. The diagrams are good, and service is responsive.

Pros

The search ability of the items is great. One of the biggest pros against the old solution.

Cons

The options to print the swimming lane diagrams can be somewhat tricky at times. The breadcrumbs stop before the main view, making it hard to detect the overall source

Response from gluu

Thanks for the review and input - we'll consider the suggested features.

Replied 17/06/2019
Zandrich M.
  • Industry: Computer & Network Security
  • Company size: 2-10 Employees
  • Used Weekly for Free Trial
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
4

4
Reviewed on 19/08/2021

Gluu - BPM for Everyone

Finding the right BPM service was difficult, as we also required integrated reporting tools to keep track of progress across the board. Gluu has not disappointed, and we're excited to make the transition from our trial over to the full license.

Pros

From small micro-managed startups like our own, to larger, integrated companies with a significant workforce - Gluu offers a comprehensive Business Process Management suite for operations of all sizes. It's process-design and management tools are fully intuitive, and the product as a whole can be deployed with little to no prior training.

Cons

Gluu offers everything in terms of BPM that we could ever have needed; there are no cons. The product is extensively documented, and responses from their representatives is swift.

Verified Reviewer
  • Industry: Utilities
  • Company size: 1,001-5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 18/02/2021

Processes in the easy way

Gluu is built by a team that really understand the challenges of getting business processes to work in real life. They always listen to our problems and have ideas for solving. Sometimes this includes developing new features and sometimes it is a more general/holistic discussion about processes.

Pros

The platform is very intuitive and easy to use. It does not require much training, compared to other software solutions. I really like how it takes a more holistic view of the challenges that we face as a Process Excellence Team by including work instructions, communications etc. Everything you need regarding a process collected in one place.

Cons

It currently doesn't include process mining and only has limited Enterprise Architecture capabilities. So other tools may also be needed.

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